Experience at price point was decent. What could make it better: 1. Still using single use plastic 250 ml bottles. This is tragic when 90% of resorts in all price ranges have shifted to glass bottles and supply unlimited water. Here, they expect you to buy drinking water. 2. Pool closes at 7PM. Why? Most other resorts keep the pool open till at least 10. If you cant keep a lifeguard on duty after 7, clearly tell guests it is their own responsibility. 3. Pool staff extremely stressful about you returning towels. Why? Why not just collect from the rooms later? Why add the friction with guests? And the pool boy wanted me to come to him to collect the towel from his corner. Stack up the towels outside by the pool for guests to take and use as needed.

Stayed in March 2025

Food options could be better

Plenty to eat Bedrooms were large enough for three people Staff are superb Entertainment every night Beach

Stayed in February 2025

Dinner

dinner was not up to the mark. also checking was delayed by 30 minutes till 2.30 since room was not ready.

Stayed in January 2025

We didn't purchase dinner with our package and it was quite difficult to get food outside of the buffet hours. The hotel is not located around many other restaurants.

The room was of a good size and the shower had a great pressure and temperature. The pool was nice and the beach was fun to swim at. The buffet breakfast was nice.

Stayed in January 2025

Poor communication. We requested early check in and did not get any answer. Upon arriving and waiting for several hours with two kids in the lobby, prior to being eventually offered an option. Requested management to come back to me and they never did. Shows poor consideration for customer. Breakfast overcrowded and food management very poor. Nearly impossible to get basic items timely. In our bathroom the towel hanger was floppy and broke. We asked for it to be fixed and they just removed it without providing a replacement. Overall esthetics of furniture and apartment was average with doors loose (mosquitoes come in easier) and work out furnitures... Spa is a scam. Expensive and therapists have no technique or facilities are understaffed (only one lady for 3 days to run the place herself) For a "suite" at 500 USD a night, this is really not what we were expecting.... For sure we will not come back to Citrus - these are tourist traps hotels.

The seaview

Stayed in December 2024

The food was substandard , disappointed with buffet ( lunch and dinner), these lacked variety, ( below standard to when we visited Sri Lanka 2 years ago. The breakfast had variety and was good.

Stayed in December 2024

The mirrors were a bit faded, and there were no wet towels provided on the floor

The room was comfortable. Dinner had a decent variety of options, and breakfast was fresh and enjoyable.

Stayed in December 2024

1. They only provided three complimentary 500ml water bottles per room, which is insufficient. At least six bottles should be provided. Although we were on the all-inclusive package and could get unlimited water bottles from the bar free of charge, it seems unfair for Full Board, Half Board, and Bed & Breakfast customers. 2. The extra bed was uncomfortable. 3. The all-inclusive package was self-service, which wasn't ideal. At a minimum, they could have offered service at the pool bar. 4. The buffet spread and variety were limited, with no pork, beef, or bacon options. There was only one ice cream flavor available each time. 5. Some food items were of low quality or spoiled (e.g., Deval Prawn on 08/11/2024). 6. The air conditioning in the lunch buffet restaurant area was inadequate. 7. One of the elevators frequently malfunctioned. 8.There is no key card system to unlock the doors. 9. The Wi-Fi stopped working at one point. I called to inform them, but I had to go to the reception for assistance before it was fixed. 10. The Wi-Fi was slow, not even sufficient for watching YouTube videos. 11. The all-inclusive offering was available from 10 A.M. to 11 P.M., but it should have been from 6 A.M. to 12 A.M. 12. There were very limited activities, with no games like chess or carom available.

1. The location was beautiful, especially at night on the beach. That area was well-decorated. 2. The rooms had sufficient air conditioning. 3. The rooms were spacious. 4. The main bed was comfortable. 5. The garden area was nicely decorated. 6. They offered the all-inclusive package at 12:00 P.M before 2.P.M 7. There was a live music band on Saturday night. I wish it was available every night. 8. Environment was super for relax

Stayed in November 2024

They took so much of time to refill some items. Booking.com charges $120 when I was booking and they charged $150 from me. They said it was a tax.

Sea , food was good

Stayed in October 2024

restaurant arrangement in rush days

beach

Stayed in August 2024

Ambiences and the surrounding environment with the pool.

Room was good, Dinner the same food for two days, Breakfast the same. You all can improve on the action stations. Sea food limited which is not good.

Stayed in October 2024

The property is old, needs renovations and upgrades to rooms and bathroom rooms.

Staff and food was good

Stayed in October 2024

location ,room, foods are best

Stayed in September 2024

Extremely deserted

Facing the sea

Stayed in September 2024

Shower was Cold...only lukewarm water...stayed in the 3rd floor.

Location was nice..friendly staff

Stayed in September 2024

Maintenance and cleanliness could be improved. Shower pressure insufficient. Toaster in dining area needs to be replaced.

Beautiful location with sea views. Some of the staff were very pleasant and helpful.

Stayed in September 2024

There was no flexibility for anything at the reception , not even one hour late check out , not an extra set of key etc

The view and the food and beverage services ( don’t order pizza though)

Stayed in September 2024

Reduced service for reservations through Booking .com, Too crowded during lunch and dinner.

Relaxing environment.

Stayed in August 2024

1; Breakfast buffet egg station had a very long queue as I believe one of the staff members stepped out for a bit. - Best to manage situations like this with an additional member taking over than a staff already assigned to a different station. Guests can be frustrated staying in a lengthy queue. 2: Property is massive, so getting to the rooms in a certain building may be difficult. Especially if it is further away from the lift. Found it a bit annoying to walk after a meal. 3: While the staff promptly fixed the light issue - best to check before a room is handed over to a guest. 4: The triple room (single bed - couch) can be made a bit more comfy

It was a great stay and good value for money spent. One of the rooms had an issue with the lights which the staff fixed immediately after informing. And throughout the stay they were really polite and helpful. Dinner buffet was amazing and the ambience as well. Breakfast buffet was good, some improvements can be made. Property in itself was massive and spacious. A lot of areas to walk/explore. I loved the stay, especially during a long weekend how things were managed was great.

Stayed in August 2024

No complaints

No comments

Stayed in August 2024

Didn't have bath robes/slippers. And we had to call the reception many times as the in-room dining is not answered most of the time. Also, we had to repeat our order after an hour or so of waiting for it.

The breakfast and dinner was delicious, we ordered in-room dining for lunch and it was delicious as well. The staff were very friendly and the pool was nice one.

Stayed in August 2024

rooms not clean

food

Stayed in August 2024

Nothing

We got the last room 337. It was very quiet & soothing. Facing the beautiful Indian ocean & lush lawn, it was a great weekend. The buffet spread is ok as you had everything you want to eat. Each dish is made with care & spiciness is spot on. Tasty desserts with good portion controlling. Good clean pool. Meticulous house keeping. Staff was very attentive & friendly. Child friendly ambience.

Stayed in August 2024

Issues with facilities such as hot water not continuous. Broken reading lights on the bed. Both showers work same time. Chill water 😢

Location view all excellent

Stayed in August 2024