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Reviews of Heritance Kandalama This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

P.O Box 11, Heritance Kandalama, 21100 Sigiriya, Sri Lanka

#42 of 152 hotels in Sigiriya

Guests' Choice

Review Score

Based on 809 hotel reviews

8.9

Score breakdown

  • Cleanliness

    9.2

  • Comfort

    9.3

  • Location

    9.5

  • Facilities

    8.9

  • Staff

    9.2

  • Value for money

    8.1

  • Free Wifi

    8.6

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Showing 151 - 175

  • Reviewed: April 14, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Panoramic King
    • Stayed 4 nights

    The variety of the food at the dinner buffet was great, however, not a lot of choice for vegetarians and picky eaters/children. I mean, there were salads and at least two vegetarian curries available, rice and some sort of vegetable so there were veggie options.

    The staff were very professional, helpful, and able to provide support and guidance when needed/asked. During the entire trip, my children rarely ate anything healthy or with protein during our travels. The dinner buffet was challenging for picky little eaters...they mostly ate bread and plain rice. However, one of the chefs initiated a conversation asking if there was anything I needed and I said no, and he continued by asking if there was anything in particular that I needed or wanted that was not available and that they would be able to make it. It was then that I requested for some few items like cheese pizza, plain spaghetti, hotdogs, which he said was not a problem. I was traveling with a few other families whose children were also not eating much on the trip. This experience was great and seeing my children eat more than bread was very appreciated! The chef did not need to offer anything to us, but he took the initiative! The reception and concierge desk were always able to assist and provide whatever we were in need of. Arranging transportation through the hotel was ideal - safe and professional drivers and vehicles. There was always staff around. Even at night, I noticed security staff located in hallways where bedrooms were to keep guests safe as the hotel is open and monkeys, etc can be where you are walking. It was a nice touch! This is my second time at this hotel and I would definitely come back. Surrounded by nature is amazing and I would encourage others to stay here for a few days if possible.

    Stayed in April 2024

  • Reviewed: April 13, 2024

    10
    Amazinnnnnnnng
    • Leisure trip
    • Travelers with friends
    • Panoramic King
    • Stayed 1 night
    • Submitted from a mobile device

    Lots of geckos , but thats natural thou because of the nature of, but be ready for it

    Everything in the property fabulous , food was so good at dinner , international open buffet, pool is so nice , and you don’t want to miss the sunrise its mind blowing

    Stayed in April 2024

  • Reviewed: April 11, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Panoramic King
    • Stayed 3 nights
    • Submitted from a mobile device

    great pools, beautiful location and amazing architecture

    Stayed in April 2024

  • Reviewed: April 10, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Superior King
    • Stayed 1 night
    • Submitted from a mobile device

    Architecture

    Stayed in April 2024

  • Reviewed: April 10, 2024

    10
    The building design is an absolute classic!
    • Leisure trip
    • Couple
    • Panoramic King
    • Stayed 1 night

    Too many monkeys, you can’t sit on your balcony really because of them

    It’s all about the sublime architecture here!

    Stayed in April 2024

  • Reviewed: April 4, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Panoramic King
    • Stayed 2 nights
    • Submitted from a mobile device

    The fans of the hotels were right underneath our rooms and distracted form the peacefulness of the setting:(

    The views and architecture were out of this world. The infinity pool too and loved the breakfast room !! And the staff was so lovely as well

    Stayed in April 2024

  • Reviewed: April 3, 2024

    8.0
    Unique ecohotel experience
    • Leisure trip
    • Couple
    • Superior King
    • Stayed 2 nights
    • Submitted from a mobile device

    The property is a really good ecohotel with open hallways etc, but just bare in mind this can result in creepy crawleys and geckos in your room. The al a carte menu shown online was different/had less choice than the actual menu in the restaurant.

    The hotel has a really unique location in the middle of the forest. The infinity pool is great for sunset and the bar/lounge is nice and spacious. You can even have the chance to see elephants when arriving/leaving the property. Really good eco-hotel

    Stayed in March 2024

  • Reviewed: April 1, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Luxury King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The staff is very friendly. However, staff deserves professional training.

    Stayed in April 2024

  • Reviewed: March 29, 2024

    10
    The staff are so attentive and nothing is too much trouble for them. The food is exceptional as well
    • Leisure trip
    • Family with young children
    • Panoramic King
    • Stayed 2 nights
    • Submitted from a mobile device

    My 6th visit. Pure relaxation and it’s bliss to be at one with nature.

    Stayed in March 2024

  • Reviewed: March 28, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Panoramic King
    • Stayed 2 nights
    • Submitted from a mobile device

    Stunning property in a stunning location. Photos just don’t do it justice!

    Stayed in March 2024

  • Reviewed: March 27, 2024

    9.0
    Beautiful location close to Sigiriya!
    • Leisure trip
    • Couple
    • Panoramic King
    • Stayed 1 night
    • Submitted from a mobile device

    One thing I would say is the price on booking.com is not the final price we were charged. Although it was only €52 more when checking out just be careful of additional taxes when booking. The also have many pools, as mentioned above our favourite although we didn’t get long in it was the cafe infinity pool. There is a natural pool upstairs on a higher floor that checked out but it almost feels like you’re in a part of the hotel you shouldn’t be as there’s nobody around.

    Really beautiful property near Dambulla. The ground floor infinity pool looks out over a beautiful lake and you can see Sigiriya in the distance. The staff were all really pleasant and nice. We were only there for one night so we opted for the buffet dinner which was really good. They have a lot of different cooking stations and it was really tasty. The room was also really clean and spacious and was a great start to our trip in Sri Lanka.

    Stayed in March 2024

  • Reviewed: March 25, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Luxury Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Beautiful! Reputation is correct this hotel is 100% worth the visit.

    Stayed in March 2024

  • Reviewed: March 23, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Luxury Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    The price is sooooo high, wish a bit more reasonable.

    The Infinity Pool was so heavenly!

    Stayed in March 2024

  • Reviewed: March 21, 2024

    10
    A great hotel with a breathtaking scenery
    • Business trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night

    The scenery, the view of the room is breathtaking, the animals you can spot while having breakfast or even just while taking a bath in your room, the infinity pool, the food and its veriety, excptional cocktails as well.

    Stayed in February 2024

  • Reviewed: March 20, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Superior Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Very very nice hotel. Worth his price, we had made an error in our reservation day, and they helped us for very long minutes/hours to tackle the issue with Booking and even proposed us a better room for the same price than we had paid for (rooms at this price were all booked for the day). So we could sleep there for the night we wanted and cancel the other one. The employees are awesome and very patient. The hotel itself and the room are very good. And the self-serve buffet for dinner and breakfast were really amazing in term of tastes and choices.

    Stayed in March 2024

  • Reviewed: March 18, 2024

    9.0
    Wonderful
    • Leisure trip
    • Group
    • Superior King
    • Stayed 1 night

    the bathroom

    the view and breakfast

    Stayed in March 2024

  • Reviewed: March 18, 2024

    9.0
    Great place, fantastic view over the lake
    • Leisure trip
    • Couple
    • Panoramic King
    • Stayed 2 nights

    Nothing to change

    Great place, however, it's a shame there isn't a roof top bar to watch the sunset. The hotel definitely has the space to add one.

    Stayed in February 2024

  • Reviewed: March 15, 2024

    10
    divine
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    We simply loved our stay- what a beautifully designed hotel in the middle of this wonderful nature. Our new favourite place!

    Stayed in March 2024

  • Reviewed: March 13, 2024

    9.0
    Fantastic location, beautiful rooms, amazing buffet dinners & friendly staff.
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The bedding was a bit old.

    The location was stunning, pools were gorgeous, rooms clean and comfortable and staff were amazing!

    Stayed in March 2024

  • Reviewed: March 11, 2024

    9.0
    Unique experience in the jungle in a fabulous hotel.
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The bathroom could be rehab, some rust even if it was great equipments but they were getting old.

    The location was unbelievable, the most beautiful hotel I’ve ever been in my life. Living in the jungle in such a wonderful hotel was awesome.

    Stayed in March 2024

  • Reviewed: March 10, 2024

    9.0
    Marvel in the sounds of silence and nature 💚
    • Leisure trip
    • Solo traveler
    • Superior King
    • Stayed 1 night
    • Submitted from a mobile device

    Food choice at the a la carte menue and Pool. For that reason I would not stay long term. Traditional Sri Lankan food missing in those two places.

    Serene views and nature, beautiful timeless design thanks to Geoffrey Bawa. Marvelous breakfast buffet. The sounds of silence and nature 💚

    Stayed in March 2024

  • Reviewed: March 10, 2024

    9.0
    Everything is as amazing as you would expect in such a resort. The staff were attentive but not pushy and the food is de
    • Leisure trip
    • Couple
    • Panoramic King
    • Stayed 2 nights
    • Submitted from a mobile device

    My only complaint would be to offer a late fee range of Sri Lankan dishes at dinner.

    We loved the location and how peaceful it was especially considering the hotel is covered by jungle. Also the lovely lady making the hoppers……they were the best hoppers I have ever had.

    Stayed in March 2024

  • Reviewed: March 7, 2024

    8.0
    Gorgeous stay in the middle of the jungle
    • Leisure trip
    • Couple
    • Panoramic King
    • Stayed 3 nights
    • Submitted from a mobile device

    Cleanliness could be better in the bathrooms, particularly the shower. The shower screens are opaque and with soap scum. The tiles are black and, therefore, it’s easy to be lazy as the colour conceals mould and unclean areas. However, in this case it has accumulated so much that is totally visible. The only positive side of this un-cleaning situation is that I lost a diamond earring while I was taking a shower, and since they don’t clean the shower, well I was able to spot it easily inside the shower the next day… yay for me! Not a big deal, but although the place has beautiful pools (three that we know of) there’s not enough sun beds available at any of them. The most would be 8-10 and people fight over them fiercely.

    Such a beautiful and artistic architecture (well, the amazing Geoffrey Bawa after all!) Such a dreamy location. Peaceful, lush, tranquil, in the midst of so much fauna and flora. Comfortable and specious room. Great distribution of the space. Great restaurant. We had breakfast and dinner every day and the food was different every time. There’s enough to cater all tastes and dietary conditions. At sunset there’s a flute player overlooking the infinity pool and Sirigiya… magical!

    Stayed in March 2024

  • Reviewed: March 5, 2024

    8.0
    Once is enough
    • Leisure trip
    • Travelers with friends
    • Superior Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Food

    Location and the view

    Stayed in March 2024

  • Reviewed: March 5, 2024

    10
    5 nights of absolute bliss
    • Leisure trip
    • Family with young children
    • Panoramic King
    • Stayed 5 nights
    • Submitted from a mobile device

    Our room was showing some signs of tiredness….the bathroom needs updating

    What a stunning, peaceful hotel. From the moment we arrived we instantly relaxed and unwound after lots of sightseeing and travelling in the south of the island. The hotel is in a beautiful position overlooking a fantastic lake and mountains. The hotel arranged excursions for us, we used the spa several times, all was perfect

    Stayed in March 2024

Showing 151 - 175

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