Very good everything, so lovely

We had really good stay in this hotel and staff very friendly specially Raduni, she gave us a good service with nice smile.. very professional and kind also all of front office staff were amazing. Thanks a lot we will come back again

Stayed in February 2025

There was some miscommunication between the front desk and the restaurant regarding a breakfast box but this was solved with a little persistance. The restaurant evening buffet was a bit of a zoo but the staff treated us well on a la carte menu.

The room was exactly as expected and immaculate. The pool had a beautiful setting. The airport was in a great location for access to the airport.

Stayed in February 2025

Personal preference for softer pillows. Thought the buffet was fine but I think I was expecting all Sri Lankan foods. However understand the need to cater to all tastes.

Bedroom was lovely, pool and views were great. Staff delightful.

Stayed in February 2025

Rooms could get a refurbishment. They are clean and very relaxing but need some repairments

We had a great stay at the hotel, and were really amazed by all staff. Especially the front desk is really kind and helpful. The pool and pool bar are great addition and also sunbeds on a natural grass feels extremely nice and better than sand.

Stayed in February 2025

An amazing property that had everything I needed and great location

Stayed in February 2025

Thanks to Manger Virach

Stayed in February 2025

Nothing, it was great! Could have done with a few more sun loungers by the pool, but that's it really.

Lovely hotel with great facilities, very clean, nice staff, breakfast was plentiful and varied, and close to the beach.

Stayed in February 2025

Nothing

Everything

Stayed in February 2025

This is Favorite resort in our trip.Especially their kindly staff Virach.Make me feel warm welcome.

Stayed in February 2025

Was very hard to take away breakfast. Sampath was very helpful on the front desk.

Very nice hotels with all the facilities

Stayed in February 2025

Espresso wasn’t really up to scratch.

Lovely pool/ garden area. Sea views from all rooms. Very clean and really comfy bed and pillows. Excellent breakfast buffet . They were very accommodating when we arrived early.

Stayed in February 2025

Nothing

Breakfast is always fantastic. Thanks Virach

Stayed in February 2025

Great place for our last night stay

Stayed in February 2025

I hope this message finds you well. I wanted to take a moment to express my heartfelt gratitude for the wonderful experience I had during my recent stay at your fabulous hotel in Ngombo, Sri Lanka. From the moment I arrived, I was treated like a VIP, and I cannot thank you and your entire team enough for the warm welcome and exceptional hospitality. Every detail of my stay was thoughtfully attended to, making it truly memorable. The atmosphere, the amenities, and the beautiful surroundings of your establishment contributed to an unforgettable experience that I will cherish for years to come. Your team's dedication to providing outstanding service is truly commendable. Thank you once again for making my stay so special. I look forward to returning in the future and will highly recommend your hotel to friends and family. Warm regards,

Stayed in February 2025

The hotel had far too few sun beds in relation to the number of guests, which resulted in people reserving the beds quite early and arriving somewhere after breakfast. Also, the sun beds were really uncomfortable (metal without cushions) and many of them were broken. The hotel would really benefit if they invested to new more comfortable and stylish ones, enough for the hotel capacity.

The rooms were really spatious, clean and had a great view to the beach. Staff was super friendly and helpful throughtout our stay. Breakfast was delicious with multiple local and international options.

Stayed in January 2025

Nothing. Our stay was perfect. A heartfelt thank you!

We loved the large, comfortable and spotlessly clean rooms and balcony overlooking the gorgeous pool and gardens. But most of all we thought the hotel staff were absolutely fantastic. From the moment we arrived we felt welcomed and were happy to be given an early check-in and upgraded rooms by the very helpful and charming manager Virach. Extra special thanks must go to Sudhan who massively helped me submit a tricky online visa application extension. Thanks to his tech wizardry, patience and kindness I'm hoping to spend another month in this beautiful country and I will definitely be coming back to Sentido Heritence to see my new friends Sudhan and Virach.

Stayed in January 2025

Service and environment was excellent

Excellent

Stayed in January 2025

We had a minor hiccup during our visit and l Virach, I went out of his way to accommodate and make our stay a pleasant one. Thank you!!

The location and the staff! Beach access and the beautiful pool.

Stayed in January 2025

Hotel staff was very friendly, rooms and pool area were very clean and comfortable. Great luxury experience.

Stayed in January 2025

Great luxury stopover before my flight home - only 30 mins from the airport. Room was very comfy and clean with all the extras you would need. The hotel looks out onto the beach but is very private and secure. The food was delicious! It was the perfect end to my trip to Sri Lanka.

Stayed in January 2025

We enjoyed our one night stay but 126$ with breakfast seemed a bit much compared to the other fantastic hotels we stayed in Colombo for half the price. The food options outside the hotel seem to only cater to the tourists and are overpriced and empty. It made us feel trapped.

Navindi at the front desk was wonderful! The second we walked in she greeted us with a big smile and made us feel welcomed. Shan was also very helpful. The bed was comfortable.

Stayed in January 2025

Hotel itself needs more maintaining and cleaning. Limited fruits and vegetables selection during breakfast.

Modern hotel with pool just next to the beach. Room nicely equipped. Welcoming staff with welcome dring.

Stayed in January 2025

Nothing

Beautiful five star hotel at the beach

Stayed in January 2025

Exceptional stay, thestaff were polite and very friendly.. specially the ones i dealt with Lahiru, Rashmi and Virach

Stayed in January 2025

Quite small room for presidential suit for 3 of us. The room was clean but would need some tlc. Some cupboard doors been uneven and sun loungers seen better days, really need an update. Not quite sure that this is a 5star hotel though! We’ve missed the breakfast so can’t comment on that.

The hotel is nice and in a convenient location. We got an upgrade to a presidential suit but it was extremely small room to my surprise. The staff is friendly and they are there to help. Great location near all restaurants and bars.

Stayed in January 2025