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Reviews of Sentido Heritance Negombo This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

No. 175, Lewis Place, 11500 Negombo, Sri Lanka

#38 of 126 hotels in Negombo

Guests' Choice

Review Score

Based on 625 hotel reviews

8.7

Score breakdown

  • Cleanliness

    9.1

  • Comfort

    9.1

  • Location

    9.2

  • Facilities

    8.8

  • Staff

    9.2

  • Value for money

    8.3

  • Free Wifi

    9.0

Verified guest reviews from real Bookers

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Showing 226 - 250

  • Reviewed: August 4, 2023

    10
    We hacd
    • Leisure trip
    • Couple
    • Deluxe King Room with Sea View - Early Check-in / Late Check-out (Subject to Availability)
    • Stayed 1 night
    • Submitted from a mobile device

    Lovely staff, room and pool

    Stayed in August 2023

  • Reviewed: July 29, 2023

    10
    The staff were superb. In particular Sampath (Concierge) was an absolute professional. He helped us with all of our need
    • Leisure trip
    • Couple
    • Deluxe King Room with Sea View - Early Check-in / Late Check-out (Subject to Availability)
    • Stayed 2 nights
    • Submitted from a mobile device

    we liked everything.

    The hotel was bright, clean, sea-facing, wonderful rooms and grounds… superb staff; and very relaxing!

    Stayed in July 2023

  • Reviewed: July 27, 2023

    10
    Great.
    • Leisure trip
    • Solo traveler
    • Superior Deluxe Twin Room with Sea View - 15% Discount on Spa, 10% Discount on Food & Beverage & High Tea
    • Stayed 1 night

    Great service.

    Stayed in May 2023

  • Reviewed: July 24, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Superior Deluxe Twin Room with Sea View - 15% Discount on Spa, 10% Discount on Food & Beverage & High Tea
    • Stayed 3 nights
    • Submitted from a mobile device

    Very good variety of breakfast, could maybe include more continental options (vegetables, meat, pancake toppings, plant-based milk, seeds for cereals, etc) being a five-star hotel.

    Beautiful sea view, comfortable bed, great internet connection, polite and helpful staff, good location, proximity to many restaurants and shops.

    Stayed in July 2023

  • Reviewed: July 23, 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe King Room with Sea View - Early Check-in / Late Check-out (Subject to Availability)
    • Stayed 1 night
    • Submitted from a mobile device

    We specially liked the separate shower and toilet places, which are rare to see in hotel rooms. While one takes a shower, another person can comfortably use the toilet.

    Stayed in July 2023

  • Reviewed: July 6, 2023

    8.0
    A relaxing haven desperately in need of attention.
    • Leisure trip
    • Couple
    • Deluxe King Room with Sea View - Early Check-in / Late Check-out (Subject to Availability)
    • Stayed 4 nights
    • Submitted from a mobile device

    Despite the hotel being classed as a five star hotel, it was clear from the very beginning that the premises had been left to run down over time. Concierge and male reception staff seemed too lax when attending guests and to an extent seemed really bored. The hotel itself being set on elevated grounds seemed more like a fortress from the outside, so walking into a silent lobby with no one to greet you seemed a little off putting initially. The food menu at the pool bar was very overpriced and not worth the value. Half the time, the staff were struggling with equipment and ingredients to serve. The pool had no lifeguard and was a constant bathing pool for crows, which left lots of bugs floating in the water. The beach advertised is not part of the hotel but is common grounds. Although you can enjoy lovely walks here, be prepared to be hassled by relentless vendors. The breakfast was good overall, but having stayed there for 4 nights, the menu was exactly the same each day. This also did not offer people a wider choice. Hot food was also left open most of the time, with longer turn around time to refill finished food stations.

    The hotel grounds itself were very spacious, especially with a good view of the Indian Ocean. The gym facilities were well-equipped and maintained, where my husband and I could enjoy a few good workout sessions. However, it was a shame to see this left a little unused. The rooftop bar was the perfect set up for a sunset view, however this was also very much deserted as not enough attention was directed by the staff towards this bar. The hotel had its individual restaurants within the outskirts of its grounds. Mad Dog was a lovely place to have lunch; however again this was less frequented by guests. House keeping were very prompt in cleaning rooms and catered to all our requests with exceptional care.

    Stayed in June 2023

  • Reviewed: July 3, 2023

    8.0
    Great value for moeny
    • Leisure trip
    • Family with young children
    • Deluxe King Room with Sea View - Early Check-in / Late Check-out (Subject to Availability)
    • Stayed 1 night
    • Submitted from a mobile device

    My balcony door lock was broken. I needed to change rooms.

    Location and comfort.

    Stayed in July 2023

  • Reviewed: May 27, 2023

    9.0
    very enjoyable stay and very friendly staff
    • Leisure trip
    • Couple
    • Premium King Room - USD 10 credit on Food & Beverages Per Day | 15% Discount on Spa
    • Stayed 2 nights
    • Submitted from a mobile device

    was very quiet as out of season - so very little atmosphere

    poverty of options and on the beach

    Stayed in May 2023

  • Reviewed: May 12, 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Deluxe King Room with Sea View - Early Check-in / Late Check-out (Subject to Availability)
    • Stayed 1 night
    • Submitted from a mobile device

    Everything good. Can't complain

    Staff from hotel excellent. Food divine. Bathrooms clean. Will recommend to all

    Stayed in May 2023

  • Reviewed: May 8, 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Superior Deluxe Twin Room with Sea View - 15% Discount on Spa, 10% Discount on Food & Beverage & High Tea
    • Stayed 1 night
    • Submitted from a mobile device

    Great location and proximity to the airport. Very modern and clean

    Stayed in May 2023

  • Reviewed: April 29, 2023

    8.0
    its ok
    • Leisure trip
    • Travelers with friends
    • Deluxe Twin Room with Sea View - Early Check-in / Late Check-out (Subject to Availability)
    • Stayed 1 night
    • Submitted from a mobile device

    Swimming pool had a-lot of bugs. No private beach, you need to go outside to public beach without benches. Breakfast could have been better (no international choices) High noise in the evening from the cafes backside. Shower would take long time to get hot water

    clean rooms, big room with nice balcony, friendly staff, nice location (sea view)

    Stayed in April 2023

  • Reviewed: April 28, 2023

    9.0
    One of the better hotels that we stayed at in Sri Lanka
    • Leisure trip
    • Couple
    • Deluxe King Room with Sea View - Early Check-in / Late Check-out (Subject to Availability)
    • Stayed 2 nights

    Great location and outside space

    Stayed in March 2023

  • Reviewed: April 26, 2023

    9.0
    I absolutely recommend a stay at the Heritance at the beginning or end of a trip around SL.
    • Leisure trip
    • Couple
    • Deluxe Twin Room with Sea View - Early Check-in / Late Check-out (Subject to Availability)
    • Stayed 2 nights

    The room layout was a bit awkward - I was sharing with my mother. Not much room for luggage, and open concept bathroom ... not great for privacy.

    It was an easy stop after a late-night arrival into Katunayake. The view from the bedroom was absolutely stunning - overlooking to pool and to the ocean. The buffet breakfast was excellent-string hoppers, fish curry, appe, and sri lankan omelettes ...! The staff were very kind and helpful.

    Stayed in April 2023

  • Reviewed: April 22, 2023

    9.0
    Wonderful
    • Leisure trip
    • Group
    • Deluxe Twin Room with Sea View - Early Check-in / Late Check-out (Subject to Availability)
    • Stayed 1 night
    • Submitted from a mobile device

    Excellent location. Beach facing. Superb staff in particular Sampath who went out of his way to assist and accommodate us. Thank you! 🙏🏼

    Stayed in April 2023

  • Reviewed: April 16, 2023

    9.0
    Great stay in Negombo
    • Leisure trip
    • Couple
    • Junior Suite with Sea View - USD 10 credit on Food & Beverages Per Day | 15% Discount on Spa
    • Stayed 5 nights
    • Submitted from a mobile device

    The crows do drive you mad - a lot of them.

    Great hotel, probably best in the area. My friends stayed at jetwing blue and this hotel was definitely better. Staff were great and the spa was definitely worth it. View from the pool and outdoor lawn was great for sunsets.

    Stayed in April 2023

  • Reviewed: April 15, 2023

    9.0
    Great way to end your stay in Sri Lanka.
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room with Sea View - Early Check-in / Late Check-out (Subject to Availability)
    • Stayed 1 night
    • Submitted from a mobile device

    On the pricey side.

    Excellent facilities. Outstanding staff, Lahiru and Deshan were super supportive and saved us from what could have been a nightmare end to our vacation.

    Stayed in April 2023

  • Reviewed: April 14, 2023

    9.0
    Loved our Stay! We will be back!!
    • Leisure trip
    • Couple
    • Superior Deluxe King Room with Sea View - 15% Discount on Spa, 10% Discount on Food & Beverage & High Tea
    • Stayed 5 nights
    • Submitted from a mobile device

    There wasn't a lot to not like! The pool fountain came on too early and made too much noise so you couldn't hear the ocean. When it's off you can hear the ocean waves nicely from your balcony. Bedroom slippers in the room would be nice, the floors are tile. That's my only two complaints, and NOT a deal breaker!

    Loved the pool, pool bar, proximity to the beach, the view, the food, abundance of lounge chairs on the lawn, and a fence with a guard to keep sellers from bugging you while you lay on the lawn furniture.

    Stayed in April 2023

  • Reviewed: April 12, 2023

    9.0
    we had a lovely 5 days. the staff were extremely attentive and did everything to make our stay a good one
    • Leisure trip
    • Couple
    • Superior Deluxe King Room with Sea View - 15% Discount on Spa, 10% Discount on Food & Beverage & High Tea
    • Stayed 5 nights
    • Submitted from a mobile device

    could use a little TLC. room we were in showed signs of wear and tear.

    beautiful location, lovely pool area with wonderful view. lots of good restaurants within walking distance.

    Stayed in April 2023

  • Reviewed: April 1, 2023

    10
    nice location
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room with Sea View - Early Check-in / Late Check-out (Subject to Availability)
    • Stayed 1 night
    • Submitted from a mobile device

    na

    Nice beach facing property near airport Staff are humble and helpful we faced an issue in room and we were given another room of same category breakfast spread is excellent

    Stayed in March 2023

  • Reviewed: March 31, 2023

    9.0
    Staffs are very helpful, I can refer to any of my friends without hesitance.
    • Leisure trip
    • Solo traveler
    • Deluxe Twin Room with Sea View - Early Check-in / Late Check-out (Subject to Availability)
    • Stayed 3 nights

    Beach access, where it is not convenient to have a bath

    Break fast - more than my expectation Room - Perfect setting as I like it. But No office table Pool - I enjoyed it, clean water

    Stayed in March 2023

  • Reviewed: March 16, 2023

    9.0
    Very relaxing
    • Leisure trip
    • Couple
    • Deluxe Twin Room with Sea View - Early Check-in / Late Check-out (Subject to Availability)
    • Stayed 1 night

    Nothing

    Hotel is located on a beautiful stretch of beach which was very clean and not crowded

    Stayed in February 2023

  • Reviewed: February 3, 2023

    8.0
    Great for one night!
    • Leisure trip
    • Solo traveler
    • Deluxe Twin Room with Sea View - Early Check-in / Late Check-out (Subject to Availability)
    • Stayed 1 night

    If you are short for time, skip Negambo. The city is quite dry and there's actually not much to see or do (in terms of tourist attractions). Hotel is close to the sea but it's not the prettiest beach nor safest to swim (if you aren't good at swimming).

    The property itself is beautiful and staff are friendly. I liked the easy access to the beach.

    Stayed in February 2023

  • Reviewed: February 1, 2023

    8.0
    very pleasant stay
    • Leisure trip
    • Couple
    • Deluxe King Room with Sea View - Early Check-in / Late Check-out (Subject to Availability)
    • Stayed 5 nights
    • Submitted from a mobile device

    hairdryer rubbish. need cushions on sun beds.

    very clean & good location

    Stayed in February 2023

  • Reviewed: January 28, 2023

    8.0
    highly recommend
    • Leisure trip
    • Travelers with friends
    • Deluxe Twin Room with Sea View - Early Check-in / Late Check-out (Subject to Availability)
    • Stayed 1 night
    • Submitted from a mobile device

    room service is very poor , you will be lucky if you order something and get it .

    location is the best , landscape amazing , clean hotel

    Stayed in January 2023

  • Reviewed: January 21, 2023

    10
    Perfect stay
    • Business trip
    • Solo traveler
    • Premium King Room - USD 10 credit on Food & Beverages Per Day | 15% Discount on Spa
    • Stayed 3 nights
    • Submitted from a mobile device

    Perfect stay, staff is very very good

    Stayed in January 2023

Showing 226 - 250

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