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Reviews of Sentido Heritance Negombo This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

No. 175, Lewis Place, 11500 Negombo, Sri Lanka

#38 of 126 hotels in Negombo

Guests' Choice

Review Score

Based on 625 hotel reviews

8.7

Score breakdown

  • Cleanliness

    9.1

  • Comfort

    9.1

  • Location

    9.2

  • Facilities

    8.8

  • Staff

    9.2

  • Value for money

    8.3

  • Free Wifi

    9.0

Verified guest reviews from real Bookers

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Showing 301 - 325

  • Reviewed: December 23, 2024

    7.0
    Nice property with good breakfast
    • Leisure trip
    • Solo traveler
    • Deluxe Twin Room with Sea View - Early Check-in / Late Check-out (Subject to Availability)
    • Stayed 1 night
    • Submitted from a mobile device

    Proximity to airport. Clean & spacious room.

    Stayed in December 2024

  • Reviewed: December 1, 2024

    7.0
    Great location to recover after a long flight
    • Leisure trip
    • Couple
    • Deluxe King Room with Sea View - Early Check-in / Late Check-out (Subject to Availability)
    • Stayed 2 nights
    • Submitted from a mobile device

    The service will n the restaurant in the evening was very slow and when the food arrived it was very poor. Sorry. I had fried fish which was overcooked and tough. My husband had a curry which was as ok but not outstanding.

    Loved the room, the comfortable bed, the view from our room. The staff were all polite and lovely.

    Stayed in November 2024

  • Reviewed: November 30, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Deluxe Twin Room with Sea View - Early Check-in / Late Check-out (Subject to Availability)
    • Stayed 1 night
    • Submitted from a mobile device

    The breakfast is not tasty , the service of the restaurant’s staffs is not to the level of 5 star hotel .

    Location , the cleanliness of the facility and the beauty of its beach . They provided bed decoration and a fruit platter during check in for my sister’s birthday. The housekeeping staff are nice , they also provided us with a late check out .

    Stayed in November 2024

  • Reviewed: November 22, 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Superior Deluxe King Room with Sea View - 15% Discount on Spa, 10% Discount on Food & Beverage & High Tea
    • Stayed 1 night
    • Submitted from a mobile device

    Noisy road and average breakfast

    Stayed in November 2024

  • Reviewed: November 20, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room with Sea View - Early Check-in / Late Check-out (Subject to Availability)
    • Stayed 1 night
    • Submitted from a mobile device

    Cleanliness of the pool is not satisfactory, crows feathers and dirt every where.

    Stayed in November 2024

  • Reviewed: November 11, 2024

    4.0
    Definitely not a five star experience.
    • Leisure trip
    • Couple
    • Superior Deluxe King Room with Sea View - 15% Discount on Spa, 10% Discount on Food & Beverage & High Tea
    • Stayed 3 nights
    • Submitted from a mobile device

    - Pool area was completely dead, felt like a sanatorium - Ravens were flying all around like it was a cemetary - Water was dirty - street sound was very loud from the room. - shower was not working properly - coffee and water only upon request in the cafateria - food was already cold when I arrived for breakfast

    Spacious rooms with nice view.

    Stayed in November 2024

  • Reviewed: November 9, 2024

    6.0
    Nice place, but not worth such money.
    • Leisure trip
    • Family with young children
    • Deluxe King Room with Sea View - Early Check-in / Late Check-out (Subject to Availability)
    • Stayed 1 night
    • Submitted from a mobile device

    Price and staff.

    Only ok. Very unhelpful staff, sharing wrong information about around facilities to avoid losing clients. During lunch and breakfast waiting time very long and staff without knowing menu and options.

    Stayed in October 2024

  • Reviewed: November 7, 2024

    3.0
    We pay a higher room+breakfast rate but receive unpleasant service.
    • Leisure trip
    • Group
    • Deluxe King Room with Sea View - Early Check-in / Late Check-out (Subject to Availability)
    • Stayed 1 night

    We three have booked two room and stayed for 1 night and received very poor service as below 1 - I have paid in advance by providing all my credit card detail to Booking but when my friend arrived she was asked to pay at front desk /reception. That caused confusion on the settlement. 2- No one informed us that the room we book was not included breakfast and no one staff even mentioned about the price of breakfast, also the room type now in booking do not even offer room without breakfast,. 3- we were surprised when we receive breakfast bill and adding on that, the total bill rate we pay together was much much higher than the normal half board package (room+breakfast) if we just book directly via any apps online or offline, we have everyscreen shot to prove that. Despite the fact we paid a much higher rate than normal room rate but receive very poor service by improper payment arrangement and no information provided upfront about the breakfast.

    The exit to the beach was convenient

    Stayed in October 2024

  • Reviewed: September 14, 2024

    6.0
    Great hotel but let down by no hot water
    • Leisure trip
    • Couple
    • Deluxe King Room with Sea View - Early Check-in / Late Check-out (Subject to Availability)
    • Stayed 1 night
    • Submitted from a mobile device

    Unfortunately we were only there for one night and when I went for a shower at 8pm the water seemed to run out mid shower, I thought I may have used the rooms allowance hair washing. When we woke in the morning at 6am for showers before our flight there was no hot water again, we rang reception and they said there was a problem with the boiler but they hadn’t told us about it and they knew we were checking out early. They didn’t offer any money off our room or our food bill for the fact we couldn’t shower before leaving the hotel. Therefore this would have been 10/10 but score downgraded considerably as you expect a hotel to have running hot water as an essential or least have some money off for the inconvenience of not being able to shower. They said the manager would get in touch as the staff at 6am couldn’t refund or make decisions on these things but we haven’t had any follow up.

    Beautiful hotel, pool, right next to the beach, friendly welcoming staff, comfortable rooms and great food. They also provided bed decorations and dessert platters as we were celebrating our honeymoon.

    Stayed in August 2024

  • Reviewed: August 20, 2024

    5.0
    Great location but missed potential
    • Leisure trip
    • Couple
    • Deluxe King Room with Sea View - Early Check-in / Late Check-out (Subject to Availability)
    • Stayed 1 night

    The rooms are very small and accessed via an outdoor corridor so it's very hot. The room decor was very basic and the yellow and blue tones felt outdated. The food options were poor and the fact the lift opens into the restaurant was very odd. Check-in was very slow and awkward and the guy repeated the same thing.

    The beachfront location is the best part of the hotel. The shower was also great and our transport was organised promptly. The hotel had so much potential due to its location but it felt very budget in terms of design, decor, dining and facilities

    Stayed in August 2024

  • Reviewed: June 12, 2024

    6.0
    Safe, clean room to stay for a night.
    • Leisure trip
    • Couple
    • Deluxe King Room with Sea View - Early Check-in / Late Check-out (Subject to Availability)
    • Stayed 2 nights
    • Submitted from a mobile device

    We have stayed in many 5 star hotels and this isn’t at the same standard. There were pool tiles missing, the roof on the bar wasn’t finished, and some of the areas were looked like they needed refurbishment. The photos make it look better than it was and we felt what we experienced didn’t justify the cost.

    The staff were very friendly. The bed was comfortable and the room was clean.

    Stayed in June 2024

  • Reviewed: April 29, 2024

    7.0
    Good basic accom, the bar looked nice, big pool
    • Leisure trip
    • Family with young children
    • Deluxe King Room with Sea View - Early Check-in / Late Check-out (Subject to Availability)
    • Stayed 1 night

    We were travelling with a 2 year old and were put in the furthest room that existed away from the lift. I mentioned this to the staff and they laughed

    Room was a bit small, but fine for one night. Pool was huge and loved the swim up bar

    Stayed in April 2024

  • Reviewed: April 28, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Deluxe King Room with Sea View - Early Check-in / Late Check-out (Subject to Availability)
    • Stayed 1 night
    • Submitted from a mobile device

    The room, cleanliness and comfy bedding

    Stayed in April 2024

  • Reviewed: April 23, 2024

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Deluxe King Room with Sea View - Early Check-in / Late Check-out (Subject to Availability)
    • Stayed 1 night
    • Submitted from a mobile device

    Very expensive and not value for money.1 room for 1 adult hahaha 😂

    Location was good.

    Stayed in April 2024

  • Reviewed: April 8, 2024

    7.0
    Nice enough
    • Leisure trip
    • Solo traveler
    • Deluxe King Room with Sea View - Early Check-in / Late Check-out (Subject to Availability)
    • Stayed 2 nights
    • Submitted from a mobile device

    I wasn’t the impressed with the food, it felt like it was more catered for westerners and it wasn’t authentic Sri Lanka food. Was charged an extortionate rate for late check out.

    Nice hotel and facilities but don’t think I’d stay again

    Stayed in April 2024

  • Reviewed: March 31, 2024

    7.0
    Great spot to start your Sri Lankan trip
    • Leisure trip
    • Travelers with friends
    • Deluxe King Room with Sea View - Early Check-in / Late Check-out (Subject to Availability)
    • Stayed 1 night
    • Submitted from a mobile device

    One of the pools was closed for maintenance.

    Airport proximity and instant relax is what we were after

    Stayed in March 2024

  • Reviewed: March 30, 2024

    7.0
    Hard beds. Good food
    • Business trip
    • Group
    • Deluxe Twin Room with Sea View - Early Check-in / Late Check-out (Subject to Availability)
    • Stayed 2 nights
    • Submitted from a mobile device

    The rooms are spacious but there was no logical or good place for the luggage had to lay on the floor and no matter where we put it, it was in the way. The door was hard to close. The beds were soooo hard. Like sleeping on a board. At a 5 star hotel you expect excellence but only 1 of 3 showered around the pool worked.

    It’s a beautiful property with a lovely pool area and fantastic beach. We enjoyed the pool bar and the restaurant. Wonderful abundant breakfast. Dinner at the restaurant was among the best we’ve had on this trip.

    Stayed in March 2024

  • Reviewed: March 26, 2024

    5.0
    Mediocre wouldn’t stay again
    • Leisure trip
    • Couple
    • Deluxe King Room with Sea View - Early Check-in / Late Check-out (Subject to Availability)
    • Stayed 2 nights
    • Submitted from a mobile device

    Pool area grim. Hotel needs update. Breakfast poor

    Large room

    Stayed in March 2024

  • Reviewed: March 10, 2024

    3.0
    disappointing, not worth the money
    • Leisure trip
    • Family with young children
    • Superior Deluxe King Room with Sea View - 15% Discount on Spa, 10% Discount on Food & Beverage & High Tea
    • Stayed 2 nights

    I just don't get the fact that this is a 5 star hotel. The hotel and rooms are worn down, almost falling apart. Not very clean either if you look at the details. The breakfast is not worth to talk about. Many mosquitos everywhere. Way too expensive for what we get.

    People in the hotel were very helpfull and friendly.

    Stayed in March 2024

  • Reviewed: March 1, 2024

    3.0
    Disappointment
    • Leisure trip
    • Travelers with friends
    • Deluxe Twin Room with Sea View - Early Check-in / Late Check-out (Subject to Availability)
    • Stayed 2 nights
    • Submitted from a mobile device

    You should beware of the shiesty and disingenuous check in staff. Ask to see your room, “before” you pay. I was not given the room that I paid for. I realized only after it was too late. And even after I realized, and could legitimately switch rooms, they tried to get me to stay in the original room.

    The property is in a good location and the property overall is decent.

    Stayed in February 2024

  • Reviewed: March 1, 2024

    6.0
    Stay was ok but we expected much more for 5 stars. Food was great though.
    • Leisure trip
    • Family with young children
    • Superior Deluxe King Room with Sea View - 15% Discount on Spa, 10% Discount on Food & Beverage & High Tea
    • Stayed 3 nights
    • Submitted from a mobile device

    Room was Dirty, part of the pool was closed.

    Food was great.

    Stayed in February 2024

  • Reviewed: February 25, 2024

    2.0
    Hotel that offers 3 star services at 5 star prices
    • Leisure trip
    • Couple
    • Deluxe Twin Room with Sea View - Early Check-in / Late Check-out (Subject to Availability)
    • Stayed 1 night
    • Submitted from a mobile device

    Certainly not a 5 star Nicely located on the beach, which is great, however, on the back side the hotel doesn't have a covered corridor. This in turn implies constant noise at night, not to mention you'd sweat even before you reached the lobby from hotel room. Wondering how would one get to/from the room without getting wet when it rains The layout of the room was one of the funniest ever. The main door opens to a view of the bathroom entrance. There is no towel rack, infact you have to ask the reception to send bath towels. The breakfast place is as unorganized as it could be. While it is busy and buzzing, the staff there are just floating around. There was no one to help get a table. Ended up requesting the servers, and 3rd request was the charm...finally got a table. Food was average, nothing to write home about. Room service is something to steer clear of. Took 90 mins and 2 calls to get an omelette which was completely different from what the instructions were.. Same was the case with curries where our requests for less-spicy dishes were taken as "suggestions" than instructions - we just felt blessed that atleast they sent us food

    Very nicely located on the beach

    Stayed in February 2024

  • Reviewed: February 19, 2024

    2.0
    Very Poor
    • Leisure trip
    • Travelers with friends
    • Superior Deluxe King Room with Sea View - 15% Discount on Spa, 10% Discount on Food & Beverage & High Tea
    • Stayed 2 nights
    • Submitted from a mobile device

    Find it very difficult to rate this establishment as a 5 star facility. In nearly ALL sectors.

    No much apart from the choice of restaurants outside near the hotel

    Stayed in February 2024

  • Reviewed: February 3, 2024

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • Deluxe King Room with Sea View - Early Check-in / Late Check-out (Subject to Availability)
    • Stayed 2 nights
    • Submitted from a mobile device

    Staff especially on arrival in reception were not that approachable or friendly. Information on the facilities we're not shared. Experience buffet dinner, food not that outstanding much the same az everywhere else I had stayed. Hotel needs some work if they want to maintain the star rating.

    Lovely location on the beach, with amazing. Views of sea & sunset. Pool area and gardens maintained well. Spa was very pleasant, rather expensive.

    Stayed in February 2024

  • Reviewed: January 28, 2024

    5.0
    Wont be coming back again until they get their service together.
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room with Sea View - Early Check-in / Late Check-out (Subject to Availability)
    • Stayed 1 night
    • Submitted from a mobile device

    The service was really poor, they seem super lost.They took for ever to find a table for breakfast for our group and by 10 am they didn’t have the food items we wanted. They just simple said ‘oh batter is over won’t be making any! ‘ . And the pool tiles are broken, my kids foot was cut too.

    The location is beautiful and the rooms are comfortable.

    Stayed in January 2024

Showing 301 - 325

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