No. 175, Lewis Place, 11500 Negombo, Sri Lanka
#38 of 126 hotels in Negombo
Guests' ChoiceBased on 625 hotel reviews
8.7Cleanliness
9.1
Comfort
9.1
Location
9.2
Facilities
8.8
Staff
9.2
Value for money
8.3
Free Wifi
9.0
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End of dialog contentReviewed: December 23, 2024
Aseel
MaldivesProximity to airport. Clean & spacious room.
Stayed in December 2024
Reviewed: December 1, 2024
Elizabeth
United KingdomThe service will n the restaurant in the evening was very slow and when the food arrived it was very poor. Sorry. I had fried fish which was overcooked and tough. My husband had a curry which was as ok but not outstanding.
Loved the room, the comfortable bed, the view from our room. The staff were all polite and lovely.
Stayed in November 2024
Reviewed: November 30, 2024
Layla
United Arab EmiratesThe breakfast is not tasty , the service of the restaurant’s staffs is not to the level of 5 star hotel .
Location , the cleanliness of the facility and the beauty of its beach . They provided bed decoration and a fruit platter during check in for my sister’s birthday. The housekeeping staff are nice , they also provided us with a late check out .
Stayed in November 2024
Reviewed: November 22, 2024
Gabriel
SingaporeNoisy road and average breakfast
Stayed in November 2024
Reviewed: November 20, 2024
Thilini
Sri LankaCleanliness of the pool is not satisfactory, crows feathers and dirt every where.
Stayed in November 2024
Reviewed: November 11, 2024
Adam
Hungary- Pool area was completely dead, felt like a sanatorium - Ravens were flying all around like it was a cemetary - Water was dirty - street sound was very loud from the room. - shower was not working properly - coffee and water only upon request in the cafateria - food was already cold when I arrived for breakfast
Spacious rooms with nice view.
Stayed in November 2024
Reviewed: November 9, 2024
Mateusz
PolandPrice and staff.
Only ok. Very unhelpful staff, sharing wrong information about around facilities to avoid losing clients. During lunch and breakfast waiting time very long and staff without knowing menu and options.
Stayed in October 2024
Reviewed: November 7, 2024
Ying
SingaporeWe three have booked two room and stayed for 1 night and received very poor service as below 1 - I have paid in advance by providing all my credit card detail to Booking but when my friend arrived she was asked to pay at front desk /reception. That caused confusion on the settlement. 2- No one informed us that the room we book was not included breakfast and no one staff even mentioned about the price of breakfast, also the room type now in booking do not even offer room without breakfast,. 3- we were surprised when we receive breakfast bill and adding on that, the total bill rate we pay together was much much higher than the normal half board package (room+breakfast) if we just book directly via any apps online or offline, we have everyscreen shot to prove that. Despite the fact we paid a much higher rate than normal room rate but receive very poor service by improper payment arrangement and no information provided upfront about the breakfast.
The exit to the beach was convenient
Stayed in October 2024
Reviewed: September 14, 2024
Amy
United KingdomUnfortunately we were only there for one night and when I went for a shower at 8pm the water seemed to run out mid shower, I thought I may have used the rooms allowance hair washing. When we woke in the morning at 6am for showers before our flight there was no hot water again, we rang reception and they said there was a problem with the boiler but they hadn’t told us about it and they knew we were checking out early. They didn’t offer any money off our room or our food bill for the fact we couldn’t shower before leaving the hotel. Therefore this would have been 10/10 but score downgraded considerably as you expect a hotel to have running hot water as an essential or least have some money off for the inconvenience of not being able to shower. They said the manager would get in touch as the staff at 6am couldn’t refund or make decisions on these things but we haven’t had any follow up.
Beautiful hotel, pool, right next to the beach, friendly welcoming staff, comfortable rooms and great food. They also provided bed decorations and dessert platters as we were celebrating our honeymoon.
Stayed in August 2024
Reviewed: August 20, 2024
Jo
United KingdomThe rooms are very small and accessed via an outdoor corridor so it's very hot. The room decor was very basic and the yellow and blue tones felt outdated. The food options were poor and the fact the lift opens into the restaurant was very odd. Check-in was very slow and awkward and the guy repeated the same thing.
The beachfront location is the best part of the hotel. The shower was also great and our transport was organised promptly. The hotel had so much potential due to its location but it felt very budget in terms of design, decor, dining and facilities
Stayed in August 2024
Reviewed: June 12, 2024
Jonathan
United KingdomWe have stayed in many 5 star hotels and this isn’t at the same standard. There were pool tiles missing, the roof on the bar wasn’t finished, and some of the areas were looked like they needed refurbishment. The photos make it look better than it was and we felt what we experienced didn’t justify the cost.
The staff were very friendly. The bed was comfortable and the room was clean.
Stayed in June 2024
Reviewed: April 29, 2024
Lilli
AustraliaWe were travelling with a 2 year old and were put in the furthest room that existed away from the lift. I mentioned this to the staff and they laughed
Room was a bit small, but fine for one night. Pool was huge and loved the swim up bar
Stayed in April 2024
Reviewed: April 28, 2024
Jayogi
OmanThe room, cleanliness and comfy bedding
Stayed in April 2024
Reviewed: April 23, 2024
Shikrani
PakistanVery expensive and not value for money.1 room for 1 adult hahaha 😂
Location was good.
Stayed in April 2024
Reviewed: April 8, 2024
Nisha
United KingdomI wasn’t the impressed with the food, it felt like it was more catered for westerners and it wasn’t authentic Sri Lanka food. Was charged an extortionate rate for late check out.
Nice hotel and facilities but don’t think I’d stay again
Stayed in April 2024
Reviewed: March 31, 2024
Matt
AustraliaOne of the pools was closed for maintenance.
Airport proximity and instant relax is what we were after
Stayed in March 2024
Reviewed: March 30, 2024
Stefan
SwedenThe rooms are spacious but there was no logical or good place for the luggage had to lay on the floor and no matter where we put it, it was in the way. The door was hard to close. The beds were soooo hard. Like sleeping on a board. At a 5 star hotel you expect excellence but only 1 of 3 showered around the pool worked.
It’s a beautiful property with a lovely pool area and fantastic beach. We enjoyed the pool bar and the restaurant. Wonderful abundant breakfast. Dinner at the restaurant was among the best we’ve had on this trip.
Stayed in March 2024
Reviewed: March 26, 2024
Roger
United KingdomPool area grim. Hotel needs update. Breakfast poor
Large room
Stayed in March 2024
Reviewed: March 10, 2024
Hui
SingaporeI just don't get the fact that this is a 5 star hotel. The hotel and rooms are worn down, almost falling apart. Not very clean either if you look at the details. The breakfast is not worth to talk about. Many mosquitos everywhere. Way too expensive for what we get.
People in the hotel were very helpfull and friendly.
Stayed in March 2024
Reviewed: March 1, 2024
Arita
United StatesYou should beware of the shiesty and disingenuous check in staff. Ask to see your room, “before” you pay. I was not given the room that I paid for. I realized only after it was too late. And even after I realized, and could legitimately switch rooms, they tried to get me to stay in the original room.
The property is in a good location and the property overall is decent.
Stayed in February 2024
Reviewed: March 1, 2024
Brian
AustriaRoom was Dirty, part of the pool was closed.
Food was great.
Stayed in February 2024
Reviewed: February 25, 2024
Asn_vk
IndiaCertainly not a 5 star Nicely located on the beach, which is great, however, on the back side the hotel doesn't have a covered corridor. This in turn implies constant noise at night, not to mention you'd sweat even before you reached the lobby from hotel room. Wondering how would one get to/from the room without getting wet when it rains The layout of the room was one of the funniest ever. The main door opens to a view of the bathroom entrance. There is no towel rack, infact you have to ask the reception to send bath towels. The breakfast place is as unorganized as it could be. While it is busy and buzzing, the staff there are just floating around. There was no one to help get a table. Ended up requesting the servers, and 3rd request was the charm...finally got a table. Food was average, nothing to write home about. Room service is something to steer clear of. Took 90 mins and 2 calls to get an omelette which was completely different from what the instructions were.. Same was the case with curries where our requests for less-spicy dishes were taken as "suggestions" than instructions - we just felt blessed that atleast they sent us food
Very nicely located on the beach
Stayed in February 2024
Reviewed: February 19, 2024
Nitin
United KingdomFind it very difficult to rate this establishment as a 5 star facility. In nearly ALL sectors.
No much apart from the choice of restaurants outside near the hotel
Stayed in February 2024
Reviewed: February 3, 2024
Caroline
United KingdomStaff especially on arrival in reception were not that approachable or friendly. Information on the facilities we're not shared. Experience buffet dinner, food not that outstanding much the same az everywhere else I had stayed. Hotel needs some work if they want to maintain the star rating.
Lovely location on the beach, with amazing. Views of sea & sunset. Pool area and gardens maintained well. Spa was very pleasant, rather expensive.
Stayed in February 2024
Reviewed: January 28, 2024
Ayendra
Sri LankaThe service was really poor, they seem super lost.They took for ever to find a table for breakfast for our group and by 10 am they didn’t have the food items we wanted. They just simple said ‘oh batter is over won’t be making any! ‘ . And the pool tiles are broken, my kids foot was cut too.
The location is beautiful and the rooms are comfortable.
Stayed in January 2024
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