If this property had a pool or outside bar it would be perfect

Stayed in April 2025

Only down is a bit higher prices for drinks or extra service. Some details needs also few patches.

Very nice and ideal for tea lovers. Looks like a castle on the hill. Hotel is made from factory and every day they start the old giant machine to show how it was. Very nice food. You have their own tea everywhere so ideal for tasting. Recomend tea picking and visit of small factory next to the hotel. You have great view on hills and two plantations. We had also great massage. If you want you can walk on the hills around which is nice for hikes.

Stayed in March 2025

the rain!:)

Amazing views, very cozy setting, delicious food

Stayed in March 2025

Bathrooms are tired and need a refurb

Unique hotel really well converted from a working tea factory.

Stayed in March 2025

There was nothng that we did not like.

The stay in renovated and repurposed old building was one of our highlights of our 8 days in Sti Lanka. The tea picking tour was outstanding informative and interesting. The high tea on the lawn was magnificant. The dinner was also delightful and we liked your idea of a dress code. We unfortunately did not have a breakfast due to the fact that we had to leave early.

Stayed in February 2025

It is in a remote location and not much to do around the hotel. I wish there were more walking routes however mostly uphill. Tea tasting experience was advertised at 2 hours only took 30mins actually. I also found the beds and sofa had many bugs we were waking up every morning with new bites. You can hear the above guests and close rooms walking and any kind of movement. For a 5* star hotel I’d except bit more luxury than out dated carpet and sofas which we avoided sitting on after been bitten all over our legs. The gym also very outdated barely any space to walk. If you want to use steam room you have to pay extra. Dumbbells were very old and rusty. Looked like that it hasn’t been updated for many years. Any normal annuities you would get at 5* you had to pay extra. Such as pool table and steam room. Considering it is remote there should be better annuities. I felt like it was over priced and didn’t get moneys worth.

The views were unreal from the hotel. It’s a picturesque location. The chef Balveer Singh made sure we were well looked after and made delicious food to cater to our dietary requirements.

Stayed in March 2025

Location, the views, the clean rooms and fabulous bathrooms. Haputale so much better than overcrowded and horribly over developed Ella.

Stayed in January 2025

Our room was stunning with full glazed walls on three sides but it got very cold so needed a fan heater and a blanket! The staff were great but the men on reception were a bit cold - no ‘welcome to our hotel etc’ no ‘thank you for your stay’ etc. they need to go on a course but all the other staff, the waiters and others were brilliant.

One of the most interesting and wonderful hotels we’ve stayed in. Staying in a real tea factory with award winning architecture, reusing much of the structure, running the original machinery every night. Beautiful location, really great - we loved it.

Stayed in February 2025

Liked the way vegetarian jain food was specially arranged by cheif chef for us.

Stayed in January 2025

Slightly tricky to find because we arrived at night in fog, I suspect in daylight this wouldn't have been an issue.

A truly exceptional experience. Fantastic range and quality of food, the highest standards of service, and a remarkable location.

Stayed in January 2025

The fact that this was my 4th time at the Heritance Tea Factory Hotel, says it all ☆☆☆☆☆ I will go back again

Stayed in January 2025

The theme and the wonderful staff. Notably Yoga who served us at every meal time seeing to our needs which was super helpful as we had our 6 month old with us. The Flower Dew suit was spacious and offered sweeping views. The porter Muthusamy gave us a warm welcome and was delightful and helpful during our stay.

Stayed in January 2025

All was perfect

Beautiful property. Quaint and lovely

Stayed in November 2024

Quite noisy

The history

Stayed in September 2024

Given the historical renovations, the rooms are not the most comfortable if planning to stay for multiple nights. The rooms and showers are small but fine for a one night stay. Dining was fairly limited with only buffet or fine dining options for dinner.

We loved the novel design and historical features in the hotel. We did the tea tasting experience with Krishna which was amazing, we learnt so much from her about the tea making process and how to properly brew and taste tea. Would definitely recommend visiting to friends and family. We wish we had time to use the spa which was reasonably priced!

Stayed in October 2024

Too far to walk to town or explore much, but being secluded was also nice.

Staff was phenomenal and the property was beautiful. Cool to see and learn about the old tea factory

Stayed in October 2024

Off the beaten track Busy buffet dinner and breakfast

Well maintained and presented heritage aesthetics, Well set up to cater for large tour groups

Stayed in October 2024

Approach road a little narrow in parts but it it is on an estate

Super setting and amazing heritage property in a converted tea factory Special Thanks to Norbert the Chef and Padmanarthan

Stayed in September 2024

Commercialised . Breakfast is poor

The decorations

Stayed in September 2024

Perhaps an updated gym as well as a small inside pool area would be very cool!

We will never forget our time at the Heritance Tea Factory. The services are impressive. We also learned a lot about the history of this place and how they still produce their own tea.

Stayed in September 2024

Only minor points: The bathroom in our room was a little worn in comparison to the rest of the hotel. As it’s such an old building/conversion, the walls are very thin.

Certainly the most interesting hotel we’ve stayed in! Beautiful location, wonderful staff! The tea plucking and tea tasting experience is definitely worth doing. Thank you to the lovely lady who led this. The food was definitely up there with the best we’ve had in Sri Lanka, if not the best. We wish we could have stayed longer!

Stayed in September 2024

Staying here is one of the best experiences I’ve had in Srilanka so far. There is alot of attention to detail preserving the old machines and equipments of the tea factory along with the rooms and architecture.

Stayed in September 2024

Even better than the picture! It felt like travelling back in time. We lived everything about it! We book the diner in the train carriage. Yogaraj our waiter was just amazing! This experience take you through history and good food. Very good service and staff. Always helping. The view is incredible! This hotel is a must!

Stayed in September 2024

Restaurant was pricey and rooms getting a bit tired. Confusion re booking details via booking.com which took a little while to resolve. Great for a short stay -probably a bit remote for a longer stay

The location was fabulous and the views from the bedroom were stunning. It is a very unique property, steeped in history with great ambience. many of the staff had been working their since it opened.

Stayed in August 2024