Amazing hotel, very expensive, so I wouldn't pay for more than one night. You are paying for the amazing location. But the hotel and food is also great, just very expensive for Sri Lanka. Worth it though.

Stayed in January 2024

Beautiful facilities and incredible restaurant. We went tea picking and it was delightful.

Stayed in January 2024

Located in an old tea factory, this hotel is something special for people who enjoy tradition. The outside facade of the old tea factory was kept, while the inside keeps many momentos, machinery and the old elevators. A special experience! Dinner and breakfast buffet were both excellent as well.

Stayed in December 2023

I loved everything

Dec 2023 What an amazing experience. This hotel is a feast for all the senses. I especially have to mention Jayanthi who did our tea tasting and mini tea factory tour. She was such a wealth of information. Shamnu the chef was amazing. He arranged a veritable feast of vegan food for us, including vegan desserts, and vegan masala tea. Kesawan, our server was also extremely attentive and helpful. Definitely worth a visit. This is such a well-maintained and special hotel.

Stayed in December 2023

Far from the main city so if need to visit other places so need to calculate the extra travel time but worth going there for the location and surrounding.

Location Staff Old factory

Stayed in December 2023

Beautiful property, wonderful staff.

Stayed in December 2023

Would have given you a 10 if it wasn’t for the road getting to the hotel, pretty stressful experience as no room for cars to pass, we met a bus and was forced to back up over mud, you need to sort this road or people might be reluctant to visit.

If you want a full Sri Lankan tea experience this is a must, in middle of tea plantations in an old colonial tea factory. Perfect experience.

Stayed in December 2023

The location and view was amazing

Stayed in November 2023

music in the bar would be great!

We stayed here for our honeymoon/ birthday treat. The hotel is an experience for itself. Tea plucking and tasting as a must, nature walk also a must! breakfast was fab lots of choices, evening buffet was great! (i think it’s cheaper to do half board than bed and breakfast - you can’t eat anywhere else as it’s at the top of a hill so choose half board) we had high tea which was lovely! They even brought out birthday cake for me!

Stayed in November 2023

Breakfast is simple.

Very beautiful hotel with good view.

Stayed in October 2023

Food was absolutely delicious top notch chef in Heritance tea factory appreciate all the chefs who work hard in the kitchen and keep it up guys. Front staff reception is absolutely fantastic they help us a lot while we are here.One of the front staff member call Sathish is having a personal phone conversation pretty loud in front of the room balcony area approximately 30 minutes which was pretty disgusting.Always try to have professional attitude when you are at work. Overall the stay was perfect and absolutely worth the experience ❤️😍

Location and staff are incredibly good

Stayed in October 2023

Everything was good. One thing to mention in this section could be the road to the place. But it gets better soon after a welcome drink :)

We stayed at this hotel for one night and it was perfect. The room was really cool, comfortable and had everything we needed. The restaurant was great and we really liked our breakfast. Two more great things which deserve a special mention are the garden and the tea factory. My girlfriend likes gardening while I’m not a fan and not even an amateur but it is so big and beautiful, you should see it. A tea factory is a great historical site where you can learn something new. We had a guide who told and showed us how tea is made. It is fascinating.

Stayed in September 2023

The hotel is very expensive for what you get, especially the room. The room is in the old English style which is beautiful but could definitely do with an update; shower in the bath, noisy rooms, we had black hairs on the matras and when there is a lot of wind you hear loud noises through the ventilator at night.

The food was absolutely incredible; would rate at 10! Definitely take the buffet for dinner. Besides good food, also amazing service! Also the tea plucking, tea tour and tea tasting was an incredible experience with the lady. I would 100% recommend this tour. A beautiful view and unique experience that the hotel is an old tea factory and that parts are still functioning.

Stayed in September 2023

The hotel is expensive but absolutely worth it.

The property was very cosy and in a great location. Ideal as you didn’t have to leave for any of the activities you wanted to do. I highly recommend tea plucking and tasting with Jayanthi and Krishnakumaran was so friendly and helpful with all things food and beverage.

Stayed in August 2023

Nothing

Best hotel in srilanka . we have stayed so far. I stayed 3 Heritance hotel in srilanka before but this hotel was the best. Everything was fantastic. Scenery ,staffs and foods was exceptional. Especial thanks to Mr. Muttusamy from front desk for his great welcome and sincere good bye to us. Also Mr. Sampath from the restaurant took really nice care of us. Also Ms. Krishna was really kind during tea plucking experience. My family felt love with tea because of this hotel. As a hotelier I highly recommend this hotel.

Stayed in September 2023

Non-stop music blaring from the adjoining village throughout the day and evening.

Good selection of breakfast and dinner.

Stayed in August 2023

My bed side was not super comfort .

Stayed in August 2023

Vista Experience Cibo Staff

Stayed in August 2023

The tea factory and tea tasting option was not available on a Sunday.

The staff were very helpful and polite. The location is stunning and serene.

Stayed in August 2023

Drinks, cocktails and food quite a bit more expensive than anywhere else we came across. Rooms are a bit dated (but that comes with being an older building). I think the carpet triggered my allergies a bit. As a Canadian, some of the colonial vibes/ staff uniforms felt a bit non PC.

Beautiful property and super friendly and accommodating staff. The welcome tea is AMAZING. Certainly a luxury experience. We originally thought we would want to go off during the day and explore other tea factories but ended up just staying at the hotel since it was so beautiful and have their own mini tea factory experience. We had massages at the spa which were amazing! Best massage ever.

Stayed in August 2023

Great location in the middle of the tea plantations. Interesting building and old machines. Great staff, enjoyed the tea tasting very much.

Stayed in July 2023

Truly once in a lifetime experience!!! Beautifully located at 2000meters above sea level surrounded by tea plantages, this old factory has been amazingly renovated into a high quality hotel. Extremely friendly staff and truly enjoyed our natur walk with our local guide as well as the variety of food offerings.

Stayed in July 2023

Although it is 5 stars hotel there were no slippers and tooth brush and tooth paste! Also the water in the toilet needs to fix .. the restaurant needs to offer more international food

The staff in general was friendly and super nice especially Udeshika (in reception)and kreshina (in tea factory).. the location of the hotel in the heart of tea field

Stayed in July 2023

The best hotel to stay in when visiting Nuwara Eliya, combining history, heritage and luxury with incredible 360 panoramic views of the Sri Lankan hill tops.

Stayed in July 2023

So far away from the town

My son like rabbits and the view of this hotel.

Stayed in July 2023