The staff were wonderful - went out of their way to assist us.

Stayed in April 2025

A very good apartment for family in the heart of Colombo. Was surprised however to note that they provide toiletries with caps removed 😂

Stayed in April 2025

Hotel should provide more mineral water

Good

Stayed in April 2025

Quality of in-room dining food was disappointing. The buffet was ok. We had to call several times before the plates were cleared after in-room dining. On one occasion, the plates were not cleared until the next day. Only 2 lifts for the whole building, so be prepared to spend some time waiting for these. We were three families travelling together which were placed in 3 different floors. This would have been ok, if it was not for the fact that you have to use the room card to operate the lift, an can therefore only access your own floor.

Location was good. Pool area was nice. Exercise equipment was really good, although a bit cramped. Tennis court looked to be in really good condition. Rooms were massive, and perfect for families.

Stayed in March 2025

Accessories and furnishment in rooms a bit old, which did not change the experience though.

A great pool area which is suitable for kids in different age with lifeguards. Big rooms, comfy beds, helpful staff and great breakfast. Beautiful view on the city with the lights from the modern TV tower.

Stayed in March 2025

Poor communication via phone and emails - no coordination with booking.com

Swimming pool and gym

Stayed in March 2025

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Good location

Stayed in February 2025

Room a bit unclean

Pool

Stayed in February 2025

Slow processing

Stayed in January 2025

Service at the pool was pretty sparse, needed to chase down waiters. The kitchen in the apartment suite lacked a few basics like a toaster and microwave. Bathrooms are small. Would be good to have some basic consumables like cooking oil and clothes wash powder

Excellent location, we walked to a few places for meals and tuk tuks other times. Great to have a kitchen but it was very sparsely kitted out so we could do just basic brekky. Bathrooms are tiny considering how big the apartment suites with a huge lounge area. The pool and gym are excellent. We ate one morning at hotel breakfast and while not cheap it is a really excellent breakfast buffet.

Stayed in February 2025

The taxi or transportation prices to the airport, as well as the tours prices were a bit exaggerated.

Everything was fine. Big thanks to the stuff 🙏.

Stayed in February 2025

There was a bad smell coming from the bathroom, which made the whole room smell bad. The space around the kettle had not been cleaned properly before arrival. There had not been communication with staff as someone came into the room when I had checked in. Not enough signage around the hotel as to where to go. Nothing in the room or on check in explaining the facilities in the room or hotel.

The view of the Lotus Tower. Bath provided Spacious room Use of the pool, sauna, steam room and jacuzzi.

Stayed in February 2025

The bathroom had a weird smell. Windows panes in the bathroom were sort of rusty and fillings had. Even used in various areas in the bathroom which didn’t look professionally done. Telephone in the room looked faded and the old.

Clean, well maintained public areas. The suite that was allocated to us (1602) was spacious, airy and well lit. Furnishings were of good standard. Staff were amazing and super helpful.

Stayed in February 2025

Friendly staff

Stayed in January 2025

The time taken for room service and attending to requests on the phone .

The room was very spacious and well decorated

Stayed in February 2025

- far from other parts - not standard of Hilton

- good price and nice

Stayed in January 2025

The breakfast wasn't at the standard we got used to in Sri Lanka

We were lucky to get a 3 bedroom suite with unbelievable views. Great service by all staff.

Stayed in January 2025

Price of the room in the end is approx. 40% higher than initially shown when selecting rooms on Booking. However it was worth every penny.

Great rooms and facilities. Professional and great staff.

Stayed in February 2025

Just thought Hilton would be a little more fancy. Didn't find it fancy at all

Conveniently located. High rise building so view was good.

Stayed in January 2025

Not super clean and pretty old building. 3 lifts only and sometimes its take a while to go to higher level

Very nice location, a lot of thinks to visit in 3 km. Nice staff, good breakfast and very nice value for money, real score like 8.5

Stayed in January 2025

Rooftop pool area was wonderful, with a kids playground, however the area is closed when raining, which happened to us when we were waiting around for our midnight flight. Bit annoying as that was our plan to keep the kids entertained!

The property was amazing, we had a beautiful and huge 3 bedroom suite which was bigger than the apartment we had just been staying in for the past 3 weeks! Kitchen was a little dated but we were only staying for one night so didn’t really need to spend much time cooking. Rooftop pool area was wonderful with lots of loungers. The hotel has a supermarket next door but is also also a short walk away to a mall and other restaurants. Staff were really friendly and helpful, all in all we had a great stay here.

Stayed in January 2025

Location is perfect, right at the heart of Colombo. The Apartment was big and clean with a nice kitchen as well. Gym and pool are well maintained. Staff was kind and helpful.

Stayed in January 2025

Very business-like. Not so great for vacation vibe. Hallway on 29th floor was dreary and dated. Apartment showed many signs of aging and dreariness.

Large apartment with terrific view. We were on the 29th floor. Friendly attentive personnel. Nice bar.

Stayed in January 2025

Old fashioned kitchen fixtures, furniture could have been more comfortable

Secure, clean, spacious , pool are was very nice.

Stayed in December 2024