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  5. Reviews of Jetwing Kandy Gallery, A Luxury Reserve

Reviews of Jetwing Kandy Gallery, A Luxury Reserve This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Jetwing Kandy Gallery, Gurudeniya, 20000 Kandy, Sri Lanka

#18 of 262 hotels in Kandy

Guests' Choice

Review Score

Based on 97 hotel reviews

9.0

Score breakdown

  • Cleanliness

    9.4

  • Comfort

    9.6

  • Location

    8.6

  • Facilities

    9.2

  • Staff

    9.5

  • Value for money

    8.3

  • Free Wifi

    8.8

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 25, 2025

    10
    amazing stay in a beautiful and serene place
    • Leisure trip
    • Family with young children
    • Luxury Double
    • Stayed 1 night

    Such a beautiful and serene location! So quiet and relaxing

    Stayed in March 2025

  • Reviewed: March 6, 2025

    9.0
    very comfortable and relaxing
    • Leisure trip
    • Couple
    • Luxury Double
    • Stayed 2 nights

    There wasn’t a separate bar to sit and relax in . The bar was part of the restaurant which I don’t think works very well

    Lovely position very quiet , our room was fantastic with a huge balcony overlooking the pool and river . Staff very helpful , restaurant very smart with great food .

    Stayed in February 2025

  • Reviewed: February 13, 2025

    10
    If I could live everyday like this I would be in heaven.
    • Leisure trip
    • Family with young children
    • Luxury Queen
    • Stayed 2 nights
    • Submitted from a mobile device

    Everything was perfect.

    Absolute luxury - so calm and relaxing. Such a beautiful setting. Our view from our room couldn’t have been any better.

    Stayed in February 2025

  • Reviewed: January 7, 2025

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Luxury Double
    • Stayed 2 nights
    • Submitted from a mobile device

    Pleasant enough two night stay here this week but not without fault although I am being picky. Property is pretty remote and not easy to find but when you arrive it’s very nice. Rooms are excellent and the pool area etc is nice. We had breakfast twice in the hotel restaurant as well as an evening meal and the food and drink quality were very good. The service was slow for breakfast at times and we had a very odd moment at dinner where an inexperienced member of staff removed a full drink from our table without explanation. When we asked what was going on a more senior staff member came over and apologised and returned the drink saying the young lady who removed it was a trainee and had got confused. I also had an incident with a faulty sun lounger that resulted in me sustaining a painful foot injury. The staff were very caring immediately after the incident and applied ice to my foot etc. which was kind and caring. Overall, if you are staying in Kandy, I would recommend it.

    Stayed in December 2024

  • Reviewed: December 11, 2024

    10
    peaceful escape from noisy Kandy overlooking the Mahaweli Ganga. Perfect in every way.
    • Leisure trip
    • Group
    • Luxury Queen
    • Stayed 2 nights

    The room was large and very comfortable. The property overlooks the Misty Mahaweli River and is perfect to come home to after a dusty visit to Kandy. Would happily return.

    Stayed in November 2024

  • Reviewed: December 7, 2024

    10
    It was memorable
    • Leisure trip
    • Family with young children
    • Luxury Queen
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing much

    Nice location

    Stayed in December 2024

  • Reviewed: August 21, 2024

    10
    Impeccable service, high quality property, prime location
    • Leisure trip
    • Couple
    • Luxury Queen
    • Stayed 1 night
    • Submitted from a mobile device

    Everything was so good it’s hard to say what we didn’t like! If there’s one thing it would be the price - it’s priced a lot higher than other Sri Lanka hotels, but probably worth it.

    Clean, aesthetically pleasing rooms and lobby with lots of space. Everything in the room worked well, no hiccups. Prime location next to the river, excellent service. Everyone was supper attentive to us.

    Stayed in August 2024

  • Reviewed: August 4, 2024

    9.0
    Fabulous resort - a lovely experience
    • Leisure trip
    • Family with young children
    • Luxury Queen
    • Stayed 2 nights

    Towels were very poor quality - did not reflect the high quality level of the resort

    Lovely design of room - spacious & modern. Whole resort was fantastic. Lovely quiet location overlooking a lake. Illy coffee machine in the room. Breakfast & dinner menus were varied and tasty

    Stayed in July 2024

  • Reviewed: July 12, 2024

    10
    Perfect stay on the outskirts of Kandy!
    • Leisure trip
    • Family with young children
    • Gallery Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    Such a beautiful resort in a beautiful location. Staff are unreal. Would highly recommend.

    Stayed in July 2024

  • Reviewed: June 16, 2024

    9.0
    Wonderful
    • Leisure trip
    • Travelers with friends
    • Luxury Queen
    • Stayed 2 nights
    • Submitted from a mobile device

    Perfect

    Stayed in June 2024

  • Reviewed: June 6, 2024

    9.0
    Comfortable stay at Jetwing
    • Leisure trip
    • Family with young children
    • Luxury Queen
    • Stayed 3 nights

    Price at booking.com and what was charged eventually was somewhat different (some late tax addition, which wasn't very obvious at the time of booking).

    Very good property - especially when traveling with children. Large room sizes, good meals.

    Stayed in May 2024

  • Reviewed: May 20, 2024

    8.0
    We were well taken care of by Vijitha and he made for a very memorable birthday for my husband. I would highly recommend
    • Leisure trip
    • Couple
    • Gallery Suite
    • Stayed 3 nights
    • Submitted from a mobile device

    It was further out of town than we had been led to believe from previous reviews.

    Quiet serene location.

    Stayed in May 2024

  • Reviewed: May 11, 2024

    10
    Perfect stay
    • Leisure trip
    • Couple
    • Luxury Queen
    • Stayed 2 nights
    • Submitted from a mobile device

    Amazing. The staff, the food, the rooms: everything was perfect. So great to be away from the craziness of the city to appreciate the natural landscape of Sri Lanka. We will come back!

    Stayed in April 2024

  • Reviewed: April 25, 2024

    9.0
    One of our best hotel and location experience in Sri Lanka.
    • Leisure trip
    • Family with young children
    • Luxury Queen
    • Stayed 1 night
    • Submitted from a mobile device

    Small hotel, very well maintained and located in a remote and very unique place.

    Stayed in April 2024

  • Reviewed: April 11, 2024

    9.0
    Beautiful Hotel!
    • Leisure trip
    • Family with young children
    • Luxury Queen
    • Stayed 2 nights

    Nothing

    Beautiful boutique hotel situated in a serene environment. Beautiful facilities and good food. Staff very professional and knowledgeable, rooms spacious and very clean. Excellent check in experience.

    Stayed in April 2024

  • Reviewed: March 26, 2024

    9.0
    Fantastic pit stop in Kandy
    • Leisure trip
    • Couple
    • Luxury Double
    • Stayed 1 night
    • Submitted from a mobile device

    Price was quite expensive but we only stayed for 1 night

    Location and setting great. Quite and out of the busy city. Staff, food and facilities great.

    Stayed in March 2024

  • Reviewed: February 21, 2024

    10
    Lovely stay ! Staff were excellent ! Niluka especially 😊
    • Leisure trip
    • Family with young children
    • Luxury Queen
    • Stayed 2 nights
    • Submitted from a mobile device

    it’s a beautiful location. And the facilities are excellent!

    Stayed in February 2024

  • Reviewed: February 20, 2024

    10
    Highly recommended. If you stay at the hotel, do not plan to eat anywhere else.
    • Leisure trip
    • Family with young children
    • Luxury Queen
    • Stayed 4 nights
    • Submitted from a mobile device

    It’s a bit far from Kandy and it is not easy to get an Uber or PickMe ride from the hotel. But, that is also a quality.

    Superb. Small hotel in a beautiful nature setting. Staff is great, even more than great. The best of all is the food in the restaurant. Local and international cuisine is compared to best european restaurants.

    Stayed in January 2024

  • Reviewed: February 16, 2024

    10
    A real gem of a hotel with great staff in a peaceful location.
    • Leisure trip
    • Family with young children
    • Luxury Queen
    • Stayed 1 night
    • Submitted from a mobile device

    The welcome drink could have been champagne? 😂

    Amazing. You feel special staying here.

    Stayed in February 2024

  • Reviewed: February 1, 2024

    10
    Impressingly relaxed with beautiful surrounding and staff
    • Leisure trip
    • Couple
    • Kandyan Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Access far down the river is quite long and bumpy road.

    New and very beautiful view

    Stayed in January 2024

  • Reviewed: January 10, 2024

    10
    Great stay for families the staff are really helpful
    • Leisure trip
    • Family with young children
    • Kandyan Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing

    This was a very relaxed hotel. Atmosphere was very chilled. The service and food were really nice and the breakfast was especially nice to.

    Stayed in January 2024

  • Reviewed: January 7, 2024

    10
    Amazing stay, would definitely recommend and come back!
    • Leisure trip
    • Couple
    • Luxury Double
    • Stayed 2 nights

    nothing, everything was top quality.

    EVERYTHING! it is a small hotel, located in a remote area, quiet, on the lake. The room was big, with a very comfortable bed, huge bathroom with both shower and tub. The terrace of the room offers spectacular view over the pool and lake. The food was very good, we ate here breakfast, lunch and dinner and we liked all meals! It offers an a la carte menu which we liked very much, we were sick of buffet style ... We tried also the massages, which were pretty nice as well. Last but not least, the personnel was very kind, attentive and always happy to help you with anything you want. They offer you a personal butler which is available anytime for you at a ring distance (they even give you a phone to call him directly when you need anything).

    Stayed in January 2024

  • Reviewed: January 4, 2024

    10
    Fantastic hotel, peaceful, great design and wonderful staff. One of my fav hotels in Sri Lanka
    • Leisure trip
    • Couple
    • Luxury Double
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing everything was excellent

    Room, restaurant & facilities. Staff were outstanding

    Stayed in December 2023

  • Reviewed: January 1, 2024

    9.0
    Despite the rain, my family enjoyed staying at Jetwing Gallery. All was good but a bit overpriced compared to other hote
    • Leisure trip
    • Family with young children
    • Luxury Double
    • Stayed 2 nights
    • Submitted from a mobile device

    The staff at the restaurant couldn’t speak really English which was making our communication difficult.

    The hotel in general, bedrooms very clean, food at the restaurant was perfect, great place for our family. The spa lady who gave perfect massages.

    Stayed in December 2023

Showing 1 - 25

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