many smokers

breakfast

Stayed in January 2024

The hotel is definitely understaffed. room service was late couple time, no one on the reception in the spa. You can tell that they are super busy and need to hire more people.

The staff are friendly and accommodating

Stayed in December 2023

No dislikes

Loved our stay at the Sheraton, the staff were so helpful and went above and beyond to meet our needs. The breakfast, lunch and dinner buffet spread was amazing. Our room was clean and had awesome views of the pool and beach.

Stayed in November 2023

Cost .. too expensive ...add taxes over and above the quoted price

The staff were excellent especially the secret kitchen staff. Very well mannered and professional and friendly

Stayed in November 2023

 The property is beautiful. The hotel is so beautiful.

Stayed in September 2023

Nothing all amazing

The place and the facilities will take you to a different level, luxurious and quality. The staff were supportive, helpful and welcoming. The spa is a must try as you won’t find such level outside in Sri Lanka. I lost my bag and our personal assistant Urada and the manger and all the Sheraton team were surprisingly supportive and helpful.

Stayed in September 2023

Nothing

The bedroom it was amazing and very clean And food it was very tasty

Stayed in September 2023

Nothing ,everything perfect

Location

Stayed in August 2023

The fact the hotel didnt have valet parking. Being such a massive property valet parking would be great also keeping in mind its a mountain climb to enter the hotel after parking.

The room was very comfortable. The look and feel the ambiance was excellent. They had a big pool which was clean and maintained. Also the plunge pool a winner for the kids.

Stayed in August 2023

I am so disappointed, first of all my room was not well supervised before arrival, one bathrobe was missing, bedsheets were teared, and most disappointedly found cockroach in the birth room. And at the end billing was not complete by hotel problems, they forget to add one breakfast bill to my totals, later calling me to pay the bill, what I believe is brand like Sheraton can do much better than this. Hope will improve by these comments. Thank you.

Pool was amazing by size and food was very tasty and the staffs are friendly

Stayed in July 2023

Not many activities around the place

Amazing food spread and good staff

Stayed in July 2023

Staff are very very rude, the manager (his name is "Emil Gularathnam") almost kicked us out of the room he was talking in a very bad way with an attitude, he shouted at us. room was unclean we found a lizard inside! restaurant service is horrible they took an hour to serve us what we ordered and end up by one missing dish too. it was our last day in Sri Lanka they ruined our trip although all other hotels in 4 different cities were amazing and people there were super friendly exactly opposite what we saw in Sheraton!

Hotel is big

Stayed in July 2023

staff could be more trained in basic english, they should know what a menu is!

Breakfast was average

Stayed in June 2023

Their room service needs a bit tweaking. It takes a really really long time to react to your requests be it for towels or water or anything. They're super cordial and wonderful people but their room service needs to be a tad bit better considering the resort standards.

The resort is right on the beach with an incredible swimming pool and fantastic buffet spreads. Ideal for a beach holiday in every way. The rooms are spacious, their facilities are impeccable and the amenities are perfect. A special mention for Inoka, Lahiru and Amanda for their exceptional service in making our stay exceed expectations!

Stayed in June 2023

During my delightful two-day stay at Sheraton Kosgoda, with breakfast included, I eagerly anticipated the opportunity to savor a sumptuous Sri Lankan breakfast. The hotel surpassed my expectations, delivering a truly exceptional culinary experience. The delectable spread, accompanied by the friendly and attentive staff, made my mornings truly memorable. Situated near the captivating Kosgoda Beach, the hotel's prime location provided easy access to a plethora of enchanting tourist attractions, further enhancing my stay. I thoroughly enjoyed my time at the hotel and I am already looking forward to visiting again soon to indulge in another delightful Sri Lankan breakfast.

Stayed in May 2023

There was no weather blinds in outdoor restaurant which i believe a must to an out door restaurant specially during the raining season. It is bit difficult to dine at Outdoor restaurant in a rainy day.

We recently visited Sheraton and it was our honeymoon stay and i should say I was so glad that we selected Sheraton to spend our honeymoon. One day was too short to experience all the facilities they offer but yet we experienced many as we can. Check-in was very smooth and only took very few minutes and escorted to the room by Mr. Emil who is the front desk manager. It was our pleasure to meet such a gentleman who took care of us from checkin to checkout. Since we requested a higher floor room they have allocated top floor room for us which was a great news to start with. When we enter to the room there was a nice bed deco , Fruit basket and cake was waiting for us as honeymoon amenities which was complimentary. More importantly there was note from Mr. Emil to welcome us written by himself which was more personal than printed letters which other hotels practices. Also I should highlight on a small point which catches my eye which is their waste bins. It was segregated into two parts as recyclable side and non recyclable side. This is a small but yet a great gesture taken by the company to segregate the waste from the guest rooms itself which is a great example for others as well. Since we wanted to try out a la carte we booked only on bed and breakfast. So we tried Olive restaurant which is a restaurant and bar. Service was great and we met Mr. Samitha who is another person made our stay more memorable. He was very polite and checked with us at dinner and breakfast both just to make sure we enjoy our meals. Big shout out to Samitha as well to his hospitality also to the barman Thilina who was the barman at olive restaurant. I wish if they had weather blinds at Olive restaurant since it is an outside restaurant as it is bit disturbing on a rainy day. Breakfast was at S kitchen which is their main restaurant which offers giant breakfast buffet. I would say it was the heaviest breakfast we had. Food was excellent. Overall it was a satisfied stay

Stayed in May 2023

nothing

nice modern rooms. very clean. nice staff and helpful. nice breakfast. clean swimming pool. nice roof view.

Stayed in May 2023

At checkin we had a nuissance and we wanted to cancel and get a refund right after paying, but it was sorted out. The hotel is old and needs maintenance or renovation. The beds are the worst...the mattress was so saggy on both sides and plump in the middle, it was horrible. Pool is standard and nothing special about it...no beautiful lanscaping or such. Kids pool was unshaded and there is no slide or anything fun for the kids. There is also no lifeguard for the pools or the beach

Location is good Food was also good

Stayed in April 2023

Loud music till 11pm

Thank you for the upgrade to 1 bedroom suite with ocean view, the chech in person Mr. Saruva was very professional and solve all the issues.

Stayed in April 2023

Excellent property and service. The breakfast variety was excellent and tasty. Good place to spend time with family

Stayed in April 2023

the cleanliness was spectacular. The staff super friendly, always smiling and there is always a person in close by to help you. I would like to thanks Sandali from front desk and Sewmini from breakfast bar in particular. They provided a service I had never seen anything like before.

Stayed in April 2023

Bed was not comfort because of pilows.

Outside pool. Breakfast. Restuarants. Facilities. House keeping staff named Shirantha was so kind and responsible.

Stayed in April 2023

mistake in final bill. my driver could not have accommodation. seat in the beach not free cause it’s a public beach with small dealers

facilities and clean place

Stayed in March 2023

Spa Restsurent Rooms Swimming Pool Beacj

beautiful property with a friendly staff … always there to help. good example where I’ve lost my sunglasses at the property and staff were really helpful and within few hours they have managed to found the sunglass.. Spa was amazing . Also the food was very tasty with so many varieties to choose from . Rooms are modern and well designed . You should definitely go up to the roof top.. Nice breeze and good music … I would highly recommend this property.

Stayed in March 2023