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Reviews of The Reef Resort This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Nilaveli Beach Road, 31000 Nilaveli, Sri Lanka

#9 of 20 hotels in Nilaveli

Guests' Choice

Review Score

Based on 84 hotel reviews

7.9

Score breakdown

  • Cleanliness

    7.7

  • Comfort

    7.9

  • Location

    9.1

  • Facilities

    7.8

  • Staff

    8.6

  • Value for money

    8.0

  • Free Wifi

    7.5

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 26, 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Bathroom very old, rusty, smelly Room was superficially clean but with lots of dust in the more "hidden" spots. Hardest beds we've ever slept on. Many mosquitoes in the room, no mosquito net Also a huge cockroach in our room the first night, probably from lack of proper cleaning expensive laundry: 1.000/kg

    Great Location close to the beach Great pool, very clean Delicious breakfast Most of the staff genuinely friendly and nice

    Stayed in March 2025

  • Reviewed: October 27, 2024

    7.0
    Pleasant stay
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The only minor downside was the hot water, which was a bit difficult to adjust.

    Overall, a good experience. The room was comfortable, and the staff was friendly.

    Stayed in September 2024

  • Reviewed: October 24, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Good staff. By mistake, we book the hotel stay one month in advance. But, they were fair enough to our stay without any issues. Place is quiet, good, and comfortable. The pool is good and has a kids' pool also. A restaurant is available on the premises.

    Stayed in October 2024

  • Reviewed: September 28, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Basic Triple Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Rooms are scarcely furnished. No shelves or chairs where you can put your things. Our 3 bed unit was quite small. Bathroom was small too. When taking a shower the complete bathroom is flooded.

    Nice pool area and near to the beach. Friendly staff.

    Stayed in September 2024

  • Reviewed: September 24, 2024

    8.0
    Nice hotel but cleanliness needs improvement
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Hotel should improve cleanliness - bed sheets had some stains, don’t look under the bed - you can find a lot of dust there

    Hotel is near to the beach, there are some restaurants nearby, close for the trip to pigeon island. Rooms are big, staff is friendly and nice.

    Stayed in September 2024

  • Reviewed: September 10, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Double Room with Balcony
    • Stayed 4 nights
    • Submitted from a mobile device

    The location is really near by beach.

    Stayed in September 2024

  • Reviewed: September 3, 2024

    8.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Cleaning could improve (particularly in the bathrooms).

    It's very well located, close to the beach and restaurants. The swimming pool is nice. The staff was friendly.

    Stayed in September 2024

  • Reviewed: September 2, 2024

    9.0
    Value for money
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Loved to have a fridge in the room, but the staff kindly allowed to use the restaurant fridge to store our drinks. Few mosquitoes in the area but we took our mosquito zapper racket.

    Staff and the pool. Pool was very clean. Staff were very friendly and accommodating. Comfortable and big beds.

    Stayed in August 2024

  • Reviewed: August 28, 2024

    8.0
    Super comfortable bed
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The staff are really friendly and helpful, the pool is great, location is really good. Bed is very big and comfortable, nice room.

    Stayed in August 2024

  • Reviewed: July 25, 2024

    7.0
    Great stay, but a little extra care would make it excellent
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The hotel needed a little more TLC. We stayed for four nights in total, and it would have been nice to have fresh towels and for someone to clean the room, especially the bathroom. The staff were really helpful, but at times it was hard to find them if you wanted anything from the restaurant.

    We loved the location as it is a 2 minute walk to the beach. The pool was also brilliant. When you could find the staff they were really really helpful.

    Stayed in July 2024

  • Reviewed: July 22, 2024

    7.0
    Top location, but hotel a bit disappointing
    • Leisure trip
    • Group
    • Standard Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The hotel and rooms were basic and lacked ambiance. We had some issues in both rooms with the drain of the shower (blocked, bad smell). The staff quickly helped us when we complaint. And we did not dare to use the pool because the water was cloudy.

    The location was super. Just a few mintes walk from the nice beach & bars, that have such a nice vibe. We did a snorkling tour to Pigeon Island, which we would highly recommend.

    Stayed in July 2024

  • Reviewed: July 21, 2024

    9.0
    Wonderful
    • Leisure trip
    • Travelers with friends
    • Double Room with Balcony
    • Stayed 1 night
    • Submitted from a mobile device

    Pool should be a bit cleaner.

    Clean room, big balcony, great pool, the beach is close…

    Stayed in July 2024

  • Reviewed: July 18, 2024

    7.0
    Lovely location but needs some attention to detail. Resort by name but needs to up its standards
    • Leisure trip
    • Couple
    • Double Room with Balcony
    • Stayed 4 nights
    • Submitted from a mobile device

    Pool was cloudy and had live insects swimming swarms. Bathroom was not clean, soap scum and residue on the soap dish, sink, some unknown brown stains on the wall. Needs a really good scrubbing. Corridors sandy and dusty. No room cleaning service No fresh towels offered

    Location to the beach Large room Hot shower

    Stayed in July 2024

  • Reviewed: July 2, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Basic Triple Room
    • Stayed 5 nights
    • Submitted from a mobile device

    Nice place, very kindly owner, excellent position, swimming pool, breakfast, restaurants nearby

    Stayed in July 2024

  • Reviewed: June 13, 2024

    8.0
    A nice relaxing hotel with a great pool, location and friendly staff
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Some ants and mosquitos in bathroom

    The pool and the general look of the hotel and the customer service

    Stayed in June 2024

  • Reviewed: June 3, 2024

    9.0
    Great service :)
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The only reason it is not a perfect ten is because of the antes all over which is understandable for this places yet I would have loved it if there were no antes in the room .

    Great location, amazing staff, Sigrit always was so helpful with everything we needed organized attractions with better prices . The room comes with A/C and hot water, great terrace .

    Stayed in June 2024

  • Reviewed: May 28, 2024

    9.0
    Relaxing pool near beach with friendly staff
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The WiFi was not very good and kept cutting out. However they were very apologetic and helped me to connect to a different network. I had a delicious breakfast one morning, but there wasn’t the same thing available the next morning unfortunately.

    The swimming pool is lovely, the rooms spacious and clean. The staff are amazingly kind and helpful - one guy took me back and forth from the phone shop to mend my damaged phone, free of charge. Really sweet staff make this place great. Walking distance to a beautiful beach (although the restaurants there are very expensive). It’s a quiet area. They gave me a good scooter to rent also.

    Stayed in May 2024

  • Reviewed: May 25, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Basic Triple Room
    • Stayed 1 night
    • Submitted from a mobile device

    Room space not enough

    Stayed in May 2024

  • Reviewed: May 19, 2024

    8.0
    Very Good
    • Leisure trip
    • Group
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    We liked very much the staff, and everything was very cleaned!

    Stayed in May 2024

  • Reviewed: May 10, 2024

    8.0
    Good basic hotel near the beach
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Water on the pool was quite dirty so it is not the best to swim. Hotel bathroom was a little dirty and hotel room didn’t have any chairs or nightstands. Sometimes we felt pressured by one of the hotel employees to use hotel services like tuktuk. Breakfast was the same every morning and didn’t include juice, it would’ve been nice if you could select from a few more options.

    It was really close to the beach which had nice restaurants and beach bars. Outside area was cozy to hang around. They had tuktuk and taxi service you could use and you could also easily order tuktuk by yourself using pick me - app.

    Stayed in May 2024

  • Reviewed: March 30, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 6 nights
    • Submitted from a mobile device

    The bathroom was very dirty when we came to the room, the swimming pool was quite dusty due to ongoing road reconstruction. No sun umbrellas by the pool.

    The room is nice and big, location is close to the beach. The manager is very helpful. Very comfortable bed and good AC.

    Stayed in March 2024

  • Reviewed: February 19, 2024

    8.0
    Close to the beach and nice for some quietness
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Unfortunately the WiFi isn’t that stable and fast but that might be out of hand of the hotel

    The new pool is amazing and the staff is very friendly

    Stayed in February 2024

  • Reviewed: September 22, 2023

    8.0
    Highly recommended
    • Leisure trip
    • Couple
    • Double Room with Balcony
    • Stayed 3 nights
    • Submitted from a mobile device

    Staff was amazing, kind and warming. They prepared dinner for us without additional cost when we arrived late to the hotel and no restaurants were open. They made us feel like home. Thank you guys

    Stayed in September 2023

  • Reviewed: September 22, 2023

    9.0
    Oasis оf nature and piece
    • Leisure trip
    • Couple
    • Double Room with Balcony
    • Stayed 7 nights
    • Submitted from a mobile device

    Bed frame must be glued together. The beds are quite noisy. Pillows are not really comfortable

    The staff was very friendly and tried to address our needs. Hotel area is taken care of, a lot of green space, the proximity of nature

    Stayed in September 2023

Showing 1 - 25

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