The hotel had burned down the day before I was supposed to arrive there...

Stayed in December 2024

No complaints

Very nice and helpful staff. Very big, clean rooms. Nice bathrooms and comfortable bed.

Stayed in November 2024

Only one towel is available for the entire room.

The room was quite large and the bathroom was large too. Comfortable and clean.

Stayed in November 2024

Check-in was a bit harsh and unfriendly, requested our passports twice without explaining the situation. Our initial room smelled strongly of smoke, despite all rooms being non-smoking. The second room was better, but had been heavily sprayed with air freshener before we could move in.

The location is excellent, right next to the Dutch Hospital and Galle Face Green in walking distance. We used it as a convenient stopover to spend the afternoon and evening before heading to the airport at 11 pm. We received a room upgrade due to the issues mentioned below. The upgraded room was spacious with a good shower.

Stayed in October 2024

Very clean, great facilities, restaurant and bar downstairs. Friendly staff and in the best spot to explore Colombo.

Stayed in October 2024

Location, hotel bar had draught beer

Stayed in November 2024

The food was good but the menu was a bit limited.

The staff were exceptionally helpful and friendly. I broke a bone in my ankle and they really helped me find where to go to get medical help. Also my luggage bag got damaged and the staff mended it for me for free!

Stayed in September 2024

Some noise from the street below but it was pretty quiet by 11pm. Only to be expected from a city centre hotel.

Very comfortable room and a great location for central Colombo. Easy walk from Fort train station too. The breakfast was a good buffet selection and the bar area had a wide range of Scottish inspired food and drink.

Stayed in October 2024

Only breakfast needs to improve to consider foreigner travelers because the food 80% with curry and Srilinkan recipes.

The hotel is very clean and located in a very nice area. the decoration in the hotel and our room was amazing.

Stayed in October 2024

The manager came across as quite rude. Food in the restaurant was awful.

Good location within the Fort area. Big room, comfy bed,.good shower.

Stayed in October 2024

The room was comfortable and as we expected The location was perfect and good value for money

Stayed in July 2024

The room was noisy in the evening with several restaurants locally and lots of people milling about.

Good location. Within walking distance (even with a wheelchair) from the train station. Nice big room.

Stayed in September 2024

Please arrange a dentel kit along with the other services

The atmosphere and the cleanliness of the property is perfect. The staff is good and coperative.

Stayed in September 2024

Nothing but I stay here frequently, maintaining of the hotel is getting bad. (bathroom)

Location Staff

Stayed in September 2024

The hotel smells funny, not sure what it is. It's not too bad to deal with for one night though.

Absolutely love the location. We make The Steuart our default pick when we need to stop over for a night in Colombo and the fact that it's bang in the middle of the Dutch Hospital district makes it easy for us to make the most use of our time — great restaurants, events and the railway station is very close too.

Stayed in August 2024

no toiletris in the bathroom, i dont know how its 4 star in category

Room was good

Stayed in September 2024

The hotel looks more modern in the images than what it really is. It was a bit pricey for what it is.

Very central location to explore Colombo on foot.

Stayed in August 2024

There are always a dearth of towels and hangers. A minor detail and quickly resolved

I love the location. Room and bathroom was huge. Staff are delightful, friendly and helpful

Stayed in September 2024

Poor wifi and the room's carpet could have done with a vacuum.

Very central location with a great view and friendly staff. The building has a sense of history.

Stayed in September 2024

Fantastic location

Stayed in September 2024

Shower grout bit dirty in some areas. All the food and drinks are priced "nett" When I asked what are the add on charges it seems it was about 40% extra. Don't like not knowing what the final price will be. At least you can add a quoted 10% service charge if that is what is advertised, but nett could mean anything and did so.

Rooms are huge. All facilities like tea and coffee, refrigerator, iron and board present. Situated next to the classy restaurant area. Within walking distance to fort train station.

Stayed in September 2024

Friendly staff, spacious rooms, good location and management very helpful with requests from guests

Stayed in September 2024

The room is very big and dark (even with lights). They could have made it nicer with a seating area. When we arrived I did not know if I had enough money left to pay cash as it was our last day. I asked if I could pay later so I could calculate in the room. The staff was very strict and said I had to pay immediately. Not customer-focussed/friendly. The part when you exit the elevator could use some upgrading/painting. It is close to an area with lots of restaurants and they have concerts there as well, so it can be quite noisy until late.

It lies in the centre so easy access to various things. The restaurant has a variety of dishes and the price is not too high. In general, the staff was friendly, except the receptionist when we arrived.

Stayed in August 2024

It is in an expensive neighbourhood and the pricing of The Steuart is a bit at the higher end in terms of value.

A very central place in the middle of Fort area. Plenty of bars and restaurants in the immediate vicinity.

Stayed in August 2024