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  5. Reviews of The Steuart by Citrus

Reviews of The Steuart by Citrus This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

No. 45, Janadhipathi Mawatha, Colombo 01, Fort, 00100 Colombo, Sri Lanka

#55 of 114 hotels in Colombo

Guests' Choice

Review Score

Based on 646 hotel reviews

7.9

Score breakdown

  • Cleanliness

    8.3

  • Comfort

    8.4

  • Location

    9.1

  • Facilities

    7.9

  • Staff

    8.5

  • Value for money

    8.0

  • Free Wifi

    8.0

Verified guest reviews from real Bookers

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Showing 301 - 325

  • Reviewed: July 6, 2023

    6.0
    Good Sleep after a Long flight
    • Leisure trip
    • Family with young children
    • Premium Room with City View
    • Stayed 1 night
    • Submitted from a mobile device

    Apparently the restaurant staff was not so courteous

    Proximity, spacious room English speaking staff, Desk available even middle of night , good breakfast

    Stayed in July 2023

  • Reviewed: June 28, 2023

    5.0
    Fair
    • Leisure trip
    • Solo traveler
    • Deluxe Room with Courtyard View
    • Stayed 1 night
    • Submitted from a mobile device

    The room was not cleaned properly.No amenties, have to ask for towels. 2pm the room was not cleaned.Staff are nice though.

    The room was very spacious.Bathroom clean.The locatiin is perfect.

    Stayed in June 2023

  • Reviewed: June 26, 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Deluxe Room with Courtyard View
    • Stayed 1 night

    It wasn't really very clean in the room (bathroom was spotless)

    Great location, very friendly staff, good food downstairs

    Stayed in May 2023

  • Reviewed: June 15, 2023

    10
    Great stay
    • Leisure trip
    • Couple
    • Premium Room with City View
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing

    Massive room with very large double bed. Bathroom was very large. Totally clean Well organized and helpful staff.

    Stayed in June 2023

  • Reviewed: June 14, 2023

    6.0
    ok
    • Leisure trip
    • Solo traveler
    • Premium Room with City View
    • Stayed 1 night

    unfortunately there is no view from the room. also bathroom ameneties were not enough. i would like to see more of the variety of those

    The hotel has got central location which is very convinient if you explore Colombo for the first time. The room was ok. a bit shabby. the hotel is not new and not very much well maintained, but it has everything nexessary for the short stay.

    Stayed in June 2023

  • Reviewed: June 11, 2023

    10
    Great place
    • Leisure trip
    • Couple
    • Deluxe Room with Courtyard View
    • Stayed 1 night
    • Submitted from a mobile device

    There need to be more lights in room

    Helpful and accommodative staff. Convenient location. Well equipped rooms.

    Stayed in June 2023

  • Reviewed: June 8, 2023

    1.0
    Disgusting!!! No Hygiene!!!
    • Leisure trip
    • Couple
    • Premium Room with City View
    • Stayed 1 night
    • Submitted from a mobile device

    They did not clean the room. We found it with the drinks, empty bottles of beers and stuff such as used towels from previous clients. It was everything disgusting. When we told the team working there they did not seem very surprised, almost like they did it on purpose as they looked like it was funny to see us in this room. Then they changed the room but even if it was not as disgusting as the first one the second room wasn't clean as it should be neither...

    Stayed in May 2023

  • Reviewed: June 5, 2023

    6.0
    only stay if you like to drink and party, we were kept awake on the Thursday and Friday until late with the live music i
    • Leisure trip
    • Couple
    • Premium Room with City View
    • Stayed 3 nights
    • Submitted from a mobile device

    the live music until midnight wasn’t ideal for sleep

    the bed was big

    Stayed in June 2023

  • Reviewed: June 1, 2023

    10
    A 3 star which deserves a 5 star for services
    • Leisure trip
    • Solo traveler
    • Premium Room with City View
    • Stayed 4 nights

    Disliked • Housekeeping needs to be more detailed in their cleaning. They miss mold and mildew in the showers and dirt in the corners of the sink. • Over the weekend Saturday and night the bands playing below my window was deafening. There are no laws against noise pollution and quiet hours. So they continued banging the drums and guitars into 1 a.m. Shocking that no one could stop the band at 10 p.m.

    I stayed in this hotel for about 4 days. Liked · The hotel was generally in good condition and the room was wonderful. • There were two beds adjoined. One bed the mattress was very comfortable, the other was sagging. The pillows were wonderful and the right firmness and softness. The comforter was cozy and comfortable. • AC was powerful and worked very well throughout • Lighting was great and plugs were really plentiful and thoughtfully placed. • Shower/Bathroom was fantastic and generous. It was clean overall and the amenities were wonderful, i.e. Shampoo and Body wash though I used my own. • Breakfast was good and had nice choices both Sri Lankan and European. • The restaurant staff were very friendly and very helpful throughout. When help and service was needed they were instant. • The room had a refrigerator, a wonderful safe, iron, ironing board, a table, a wonderful new tv, side lamps, tea/coffee maker, and hangers in the 3 cupboards, 2 nice lounging chairs with a table • The reception staff were very polite, respectful, courteous, and helpful. They have a very thoughtful guest policy which was very much appreciated. • The Housekeeping staff were really wonderful and provided amenities when needed within minutes. They also cleaned surfaces that were missed during their cleanups. Though they provide just 1 towel. When requested for hand towel and extra bath towels, they were very generous • The internet WiFi worked very well • The TV channels were excellent • Great help with parking • Friendly and helpful doormen, bellhops and security guards

    Stayed in May 2023

  • Reviewed: May 21, 2023

    2.0
    Very Poor
    • Leisure trip
    • Solo traveler
    • Deluxe Room with Courtyard View
    • Stayed 1 night

    the room bad smell and was without windows that why i paid another money and changes the room. all room has strange colour carpet and it is looking very bad

    the location was good and staff

    Stayed in May 2023

  • Reviewed: May 11, 2023

    10
    all good
    • Leisure trip
    • Group
    • Deluxe Room with Courtyard View
    • Stayed 1 night
    • Submitted from a mobile device

    good hotel, good location, great staff!!!

    Stayed in April 2023

  • Reviewed: May 1, 2023

    5.0
    Good location, friendly staff but rate overcharged for what you get
    • Leisure trip
    • Solo traveler
    • Premium Room with City View
    • Stayed 1 night

    Room extremely hot and it took about 30 minutes till it cooled down to normal room-temperature . Bath-room facilities poor . Breakfast took too long eventhough there were only a few guests. Buffet breakfast would be appreciated. Loud rooms - doors banging -noisy corridors

    Friendly check-in and very friendly staff

    Stayed in May 2023

  • Reviewed: April 22, 2023

    5.0
    Could have been so much better!
    • Business trip
    • Solo traveler
    • Premium Room with City View
    • Stayed 3 nights
    • Submitted from a mobile device

    Poor state of room; almost no amenities in bathroom; damaged wardrobes; smoke smell; noisy band outside till just before midnight

    Ever smiling staff

    Stayed in April 2023

  • Reviewed: April 19, 2023

    1.0
    Very Poor
    • Leisure trip
    • Family with young children
    • Premium Room with City View
    • Stayed 1 night
    • Submitted from a mobile device

    the receptionist this was the most annoying receptionist i ever met in all my life. I had an emergency and i had to call my sister to lool after my daughter until i go and come it was like couple of hours but the guy kept ringing again again to ask where i am so my sister can leave and this was like a school hostel he said after 10 pm no guests allowed and we cannot go out either.

    location only

    Stayed in April 2023

  • Reviewed: April 16, 2023

    10
    the perfect mix of a hotel with a good location and right vibe!
    • Leisure trip
    • Solo traveler
    • Premium Room with City View
    • Stayed 1 night
    • Submitted from a mobile device

    the vibe and location of this hotel is everything I could ask for. great service and food at the bar - loved every bit of my stay here.

    Stayed in April 2023

  • Reviewed: April 7, 2023

    10
    Exceptional
    • Leisure trip
    • Group
    • Premium Room with City View
    • Stayed 2 nights
    • Submitted from a mobile device

    Music a little loud outside when had live band

    Great location, very good breakfast, staff very friendly and attentive.

    Stayed in March 2023

  • Reviewed: March 19, 2023

    5.0
    Don't expect to sleep till midnight
    • Leisure trip
    • Travelers with friends
    • Premium Room with City View
    • Stayed 4 nights
    • Submitted from a mobile device

    Couldn't sleep due to loud music till late hours. Won't recommend it to anyone...individual coffee packs were in short supply in room

    Meals were really good and the staff were very friendly and helpful.

    Stayed in March 2023

  • Reviewed: February 28, 2023

    10
    Exceptional
    • Leisure trip
    • Group
    • Deluxe Room with Courtyard View
    • Stayed 1 night

    Amazing Location, was there for a short stay technically just a pit stop in Colombo before heading out to the South. We got there late at night at it was perfect because they were playing football in the restaurant at the bottom floor. Some cool spots around the hotel and walkable to some tourist attractions in the city and the main bus station. We ended up booking again on our last day in Sri Lanka before heading back to the airport. Staff were amazing, they allowed us to watch the games until about 2 AM. Great value for money.

    Stayed in December 2022

  • Reviewed: February 26, 2023

    10
    Exceptional
    • Business trip
    • Solo traveler
    • Premium Room with City View
    • Stayed 4 nights
    • Submitted from a mobile device

    Parking space is a bit issue sometime..not a major worry

    Premium rooms are very spacious, good pub/bar and restaurant..decent crowd mostly foreigners.....best is the location.

    Stayed in January 2023

  • Reviewed: February 22, 2023

    2.0
    They got our drink order wrong, and refused to repay the money for their mistake. No morals, no cont
    • Leisure trip
    • Group
    • Deluxe Room with Courtyard View
    • Stayed 1 night
    • Submitted from a mobile device

    Staff and cleanliness

    Great breakfast, lovely bar area

    Stayed in February 2023

  • Reviewed: February 21, 2023

    10
    Excellent Hotel staff very attentive
    • Leisure trip
    • Group
    • Premium Room with City View
    • Stayed 2 nights
    • Submitted from a mobile device

    Good

    Stayed in February 2023

  • Reviewed: February 20, 2023

    10
    Exceptional
    • Business trip
    • Travelers with friends
    • Premium Room with City View
    • Stayed 2 nights
    • Submitted from a mobile device

    All ok good i recommend to all people's

    Stayed in February 2023

  • Reviewed: February 20, 2023

    10
    Exceptional
    • Business trip
    • Travelers with friends
    • Deluxe Room with Courtyard View
    • Stayed 7 nights
    • Submitted from a mobile device

    All like

    Stayed in February 2023

  • Reviewed: February 14, 2023

    10
    Most friendly staff and food was excellent.
    • Business trip
    • Solo traveler
    • Deluxe Room with Courtyard View
    • Stayed 4 nights

    Staff was excellent, felt like home. Will always come back.

    the location is fantastic for a business traveler. Breakfast was excellent. Cant ask for anything better. Room is a good size but average which I didnt mind.

    Stayed in January 2023

Showing 301 - 325

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