Reviews of ONOMO Hotel Rabat Terminus This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
286, Avenue Mohamed V, 10000 Rabat, Morocco
#70 of 93 hotels in Rabat
Guests' ChoiceReview Score
Based on 183 hotel reviews
Score breakdown
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Cleanliness
8.4
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Comfort
8.4
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Location
9.2
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Facilities
8.2
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Staff
8.8
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Value for money
7.9
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Free Wifi
8.5
Verified guest reviews from real Bookers
Real Bookers. Real stays. Real opinions.
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Reviewed: February 7, 2023
Aborishade
Nigeria1 review“Bad experience at Onomo terminus, they virtually robbed us of our money for service not enjoyed”Bad manner of front desk person, not civil and the whole booking system is fraudulent
Stayed in January 2023
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Reviewed: January 23, 2023
Adeela
United Kingdom6 Reviews“I loved the location but the breakfast is definitely not worth it.”The breakfast was extremely poor. The food was cold, tasteless and most things ran out before 9am!
The location is absolutely brilliant. It is close to the shops, Souk and to restaurants.
Stayed in December 2022
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Reviewed: December 31, 2022
Mohammed
United Kingdom9 Reviews3 helpful votes“Children being charged Tourism Tax. It's absolutely terrible.”The service was terrible, especially from reception. No knowledge of the rules of tourism tax. The big con is charging kids for breakfast and also the tourism tax. Children are exempt from tourism tax.
The location was very good. Next to the train station.
Stayed in December 2022
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Reviewed: December 31, 2022
Mohammed
United Kingdom9 Reviews3 helpful votes“Awful customer service”Reception. Bad organisation, not helpful at all. There is no information about kids having to pay extra at the hotel when all the payments had been completed via the online booking.com website. Ended up paying 500 dirham is a con. I would not recommend this hotel at all. Service was terrible.
The location was very good. Next to the train station
Stayed in December 2022
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Reviewed: December 27, 2022
Mohammed
United Kingdom9 Reviews3 helpful votesPoorThe receptionist was terrible We got charged 500 dirhams for children breakfast and taxed the kids when it's clear the kids don't play tax. Absolutely awful customer service from the lady omima and the manager. Would not recommend this hotel at all.
Stayed in December 2022
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Reviewed: November 16, 2022
Abdulrahman
Qatar45 Reviews4 helpful votes“Not worth the price paid.”The amenities are limited
The room space
Stayed in November 2022
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Reviewed: November 15, 2022
Boulaknadel
Morocco46 Reviews4 helpful votes“best location hotel in Rabat”great location and great service
Stayed in November 2022
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Reviewed: November 10, 2022
Linda
United States2 Reviews“A very pleasant, comfortable stay”Could have used a place in the bathroom for putting toiletries
The staff were exceptionally helpful and kind.
Stayed in November 2022
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Reviewed: October 22, 2022
Boulaknadel
Morocco46 Reviews4 helpful votes“nice place but rooms arent big enough for a couple!”cleanliness of carpets in the halls
location breakfast staff
Stayed in October 2022
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Reviewed: September 17, 2022
Zohier
Saudi Arabia44 Reviews3 helpful votesPleasantthe hotel is old
the staff
Stayed in September 2022
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Reviewed: August 3, 2022
Linda
Switzerland21 Reviews6 helpful votes“Perfect short stay”Great staff that flexibly responded to our requests (esp. Khallil was great in enabling us to do a later check out because we had a wedding our last day), beautifully decorated rooftop, perfect location for visiting Rabat (train station and main places are reachable by foot) and also for doing home office (Room table, wifi, roof top restaurant)
Stayed in July 2022
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Reviewed: May 31, 2022
Annie
France47 Reviews1 helpful vote“Great stay ! Perfect location to visit Rabat.”The location was perfect
Stayed in May 2022
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Reviewed: May 3, 2022
Julian
Spain1 review“centrico en la zona administrativa / negocios”breakfast limited, no hot milk, no decaf coffee. We did not even try dinner. I presume Ramadan influenced the extremely limited choice available. A some point food fail to the floor, in the buffet. Nobody took responsibility for cleaning. All our shoes were sticky. A bit of a mess. 3 staff passed around and none care about it.
location, room cleanness.
Stayed in April 2022
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Reviewed: May 1, 2022
Gertrudis
United States3 Reviews2 helpful votes“nice staff, tired hotel”disgusting carpets that need to be replaced immediately
great location, friendly staff
Stayed in April 2022
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Reviewed: April 28, 2022
Hamida
Morocco19 Reviews13 helpful votes“Terrible staff at Restaurant at the Roof”Staff at the restaurant at the roof, however, were very unprofessional. I went to break my fast there. They embarrased me in front of everyone & asked me to wait to double-check if indeed I was staying at the hotel. Quality of the food was poor. When I was getting ready to leave, they stopped me in front of other clients once again & asked me to pay them. They refused to add my Iftar to the hotel bill. I needed to have my Suhur, so I called the restaurant & asked them to bring my Suhur to my room. The same unkind & unprofessional lady who embarrased me at Iftar said they can not provide it as room service. I had to call reception who intervene & made them do that.
Receptionists and cleaners are very kind & professional. Location is ideal qt the heart of Rabat.
Stayed in April 2022
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Reviewed: April 28, 2022
Hamida
Morocco19 Reviews13 helpful votesVery PoorI bookee 3 nights. I stayed for 2 nights & I asked them to kindly cancel the third night (14 April) but they refused. I was very disappointed.
Stayed in April 2022
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Reviewed: April 22, 2022
Hind
Morocco3 ReviewsExceptionalMy wife was there and was happy about all package. Regards
Stayed in April 2022
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Reviewed: April 18, 2022
Ua
United Kingdom4 Reviews1 helpful votePleasantThe hotel is very dated and flies in the room which was quite off putting. Stains allotter the carpets and could do with being painted, it's a shame as when I stayed in the past it was wonderful. If we are not upgraded we wouldn't have stayed.
The man at main desk, I can't remember his name ( may have started with A) but he was very nice and helpful with everything. He was very patient and informative and upgraded our room at no extra cost. The location was great and the room size great.
Stayed in February 2022
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Reviewed: April 12, 2024
Anonymous
Saudi Arabia50 Reviews36 helpful votesExceptionalIt was a good experience staying at ONOMO Rabat. Mrs Najwa were very friendly and cooperative she was so helpful and she took care a lot of us. We Will come back as soon as we can !!
Stayed in March 2024
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Reviewed: March 1, 2023
Anonymous
United States3 ReviewsFairthe staff were not welcoming! they were disrespectful and annoyed that I was asking questions.
close to the city center.
Stayed in February 2023
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Reviewed: January 18, 2025
Nancy
Canada7 ReviewsGoodThere are no comments available for this review
Stayed in November 2024
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Reviewed: December 30, 2024
Mohamed
United Kingdom19 Reviews1 helpful voteGoodThere are no comments available for this review
Stayed in December 2024
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Reviewed: November 19, 2024
Anaïs
France1 reviewWonderfulThere are no comments available for this review
Stayed in November 2024
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Reviewed: November 9, 2024
Sabrina
Morocco7 Reviews1 helpful voteGoodThere are no comments available for this review
Stayed in November 2024
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Reviewed: October 17, 2024
Yuhuan
United Kingdom1 reviewVery GoodThere are no comments available for this review
Stayed in October 2024
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