Very bad this time they give us horrible room. They are inhumane. I really recommend to stop book with them. They are unprofessional. Even I was regular customer but that never mattered. The insects everywhere in the room. The room was unclean

Stayed in December 2024

Room was not sound proof regarding the noisy neighbors.

Large room with good amenities. Close to shops and cafes. Good breakfast. Very welcoming night time receptionist.

Stayed in September 2024

- I was disappointed when I heard that I was not entitled to breakfast, bcos while booking I saw breakfast inclusive. - I was disappointed when I could not watch live Premiership Football Match and other matches. Not even any EPL, La liga, Italia, bundesliga etc. _ The hand shower was not good, we complain it need replacement, but nothing was done to it. - I was not happy when I was told to pay for early arrival bcos of my flight and I have to keep my luggage with the reception and attend my lecture immediately.

Room neatness. Staff very accommodating. They have listening ear and attend to you as soon as you complained.

Stayed in December 2024

Excellent location, spacious room and very clean and modern

Stayed in November 2024

The rooms wasn’t ready and smell very bad Everything was not clean at all The reception guys aren’t helpful they speak in a rude way I have to pay extra money if i want them to clean well Even the lobby smells very bad and they told me the room will not be ready before 1 hour more it was 5 pm So leave the hotel and move

Very bad

Stayed in November 2024

Very sketchy owner!!!

The hotel canceled my booking upon arrival. We were told that the hotel was full. We were left to find other accommodations very late at night upon our arrival to Casablanca. This was completely unacceptable!!! As well, I was charged before arrival!!!

Stayed in November 2024

- The very first interaction that we had was that apparently the women are forbidden to drive into their parking lot. - Next - at the reception the guy was trying to sell a story that we are getting a better room when in fact we didn't get the room that we selected at the reservation. - The exchange rate that they use to charge is the highest we paid during the trip. - The shower was dirty and it is flooding the whole bathroom - The food is mediocre - At the checkout we waited 15-20 minutes for them to open the parking gate

One good thing that I can think of - the bed was quite comfortable

Stayed in October 2024

Room assigned different from room booked

Stayed in October 2024

It would be nice if the washroom has a bidet,

The room is big it’s like a studio that comes with kitchen and a balcony. Breakfast was excellent and kind staff

Stayed in September 2024

Great accommodation

Stayed in October 2024

The room needs a bit maintenance

Stayed in October 2024

The refrigerator in my room was broken. When I checked in, they told me that I could change to another room the next morning. Although I asked to change the room 3 or 4 times, they always said they would change it the next day. Finally, they didn't change my room until I checked out.

Stayed in September 2024

Bad

Bad

Stayed in September 2024

Nothing. Everything was great

Clean, great location, very comfortable

Stayed in September 2024

I had a terrible experience at this hotel. Despite having a confirmed booking, when I arrived late at night, they initially told me they had no room. After much insistence, they finally gave us a room, but the air conditioning didn’t work. It was unbearably hot, and when we asked for assistance, the staff were unhelpful and dismissive. No effort was made to fix the AC or offer us a new room. We spent the night in discomfort, barely able to sleep. This lack of professionalism and poor customer service is unacceptable. I would never recommend this place and will not be returning.

Stayed in September 2024

I had a terrible experience at this hotel. I had a confirmed booking, but when I arrived late at night after a long journey, they told me they had no available room. Despite showing them my reservation, they refused to accommodate me and offered no help in finding alternative lodging. The staff were unhelpful and dismissive, leaving me stranded in an unfamiliar city. This is completely unacceptable and shows a total lack of professionalism. I would never recommend this place to anyone. It’s the worst experience I've ever had with a hotel, and I will certainly not be returning.

Nothing

Stayed in September 2024

I booked an executive suite, we hade to change it cause one had issues needs to be fixed , and one had a bad smell , couldn’t stay in it

the location

Stayed in September 2024

Infrastructure, sale

Me personnel

Stayed in September 2024

The room was very dirty, not at all like it looks in the photo. It is an old hotel. The towels were discolored due to dirt, we were not satisfied at all.

Stayed in September 2024

We were not given the right room that we reserved and no compensation was proposed .

Stayed in August 2024

Everything was excellent

Stayed in August 2024

Sea frant

Good property

Stayed in July 2024

Maybe it won't be enough to explain what we didn't like. First, the room we reserved turned out to be occupied, the person at the reception behaved extremely badly, unprofessionally and aggressively. After struggling for more than an hour, we managed to find a room, which of course was not of the type we had already paid for. We paid for the Executive Suite, which is 83 square meters with a separate bedroom, and we got a regular room, a double room, in which they put an extra bed. The problems did not end there. In a room for three people there was only one bath towel, one coffee cup. There was not a single water glass. It was very dirty - I am attaching a photo showing how clean it is. At that time, around 11 p.m., it turned out that they don't have room service. Some bar on the 7th floor was only open. I went up to ask them to give me 3 empty glasses for water - I received an answer that they could not give me and I had to go and buy from the store opposite the hotel. The problems did not stop there, but continued in full force. I don't know what the walls were, between the floor slabs and the insulation, but for 3-4 hours, from the room above us, there were terrible sounds, screams, screams, moans, groans, as if they were shooting a porn movie with the participation of many people. This pain, not only for us, but also for the rooms next to us, I guess, lasted until about 3:30 in the morning. Several times we wondered if we should leave the walk through things and look for another place to spend the night. Our child does not need to witness such scenes. Next problem - the parking, supposedly they have free underground parking for hotel guests, but they made me stop outside in front of the hotel and some people are constantly walking around the car to whom some money had to be paid. This hotel is a total waste. Maybe there should be minus 4 stars and not 4.

We liked absolutely nothing. We were eager to leave this eerie place. None of the staff apologized for the inconvenience caused to us

Stayed in August 2024

The price could have been better

The living area and the big comfortable bed

Stayed in August 2024

The fat men in reception was irrespective, he give us a room that we didnt order so the hotel was not completed ( i order a room with a terrace then he say that i should go to a room without terrace )

Stayed in July 2024