Everything was so good - location walking distance to great restaurants and supermarkets - staff was excellent! My daughter left her iPad there and hotel staff looked for it and she got it back!!!

Stayed in May 2022

No Wifi in the room!

Stayed in June 2022

nothing negative about it

Clean hotel, good customer service. great location. The family rooms are large and clean. Breakfast waiters are friendly. A special thanks to miss Rajae and miss Aya, you made the hotel more comfortable.

Stayed in June 2022

nothing negative about it

Clean hotel, good customer service. great location. The family rooms are large and clean. Breakfast waiters are friendly. A special thanks to miss Rajae and miss Aya, you made the hotel more comfortable.

Stayed in May 2022

Shower leaked all over floor as for didn't close properly

Nice modern rooms and breakfast area, good breakfast and friendly staff... Safe in room and fridge is nice

Stayed in May 2022

Just put more towels in the room and more necessaries in toilet. It will be good to have some coffee for coffee machine in the room. Other is perfect.

Stayed in May 2022

Fresh property, quiet location, sport complex

Everything is exceptional

Stayed in May 2022

Everything was great, no complaints

The room was very large and clean. It was also close to the downtown area. The staff was very helpful, especially Yussef and Achraf (and the front desk team) and the young man in the coffee shop (I apologize for forgetting his name) were all wonderful.

Stayed in May 2022

- dirty!!! super dirty!!! - lacking basic things like towels -equipped with full kitchen, but there were not even glasses to drink water.

the room was big location

Stayed in May 2022

Nothing

Close to restaurants, bars shops.Underground parking very useful because on the street it is quite impossible to park.

Stayed in May 2022

Where to start... I booked (and paid in advance) 2 rooms, I checked in fine, the other person came at night, when she tried to check in, her room was already given to someone else. After arguing with reception, they proposed to send the other person to another hotel and covet transport cost. We were there for work and adding commute was just not a good fix. For the next hour we saw every guest trying to check in going through the same problem (seems the hotel overbooks and hopes for no shows) In the end, a room became available for my colleague. When she checked in, the room still has used toiletries from the previous guest. In general, the rooms were not cleaned great. Beds were made but showers were mostly dirty every time (i.e any hair in the shower was just left untouched). Half the time only one towel was left on either room (big towel without any hand or hair towel or floor). Shower door didn't close properly so bathroom floor was very wet (and slippery) after every shower. The next days went so so. Restaurant seemed to never have water (we asked and we're either told "yes, in a minute" just to never receive it or just "out of stock"). There was supposed to be a rooftop / skybar that was just an empty plank. Loud construction in front of the hotel makes it hard to work from there. The table in one of the rooms was taken away without notice or replacement. Wifi was unstable... Anyway, it's not what you expect from a 4 star hotel in a business city.

The room was big (very big!) and had a full kitchen and a balcony. Breakfast was very well stock buffet.

Stayed in May 2022

I’ve done an early checkout (2 days ahead of my planned stay) and they refuse to refund my money back. They claims that because I’ve made my reservation through Booking.com they’re not able to refund my money back

Normal facility with decent price

Stayed in March 2022

The staff were warm, welcoming and so helpful.

Stayed in May 2022

ok

ok

Stayed in May 2022

Nothing

Clean and new. Big room in quite zone. Close to the centre

Stayed in May 2022

The room was big and clean, the check in / checkout processes were smooth and fast. The free parking spot was difficult to use. The shower/bathroom could need some maintaining, but all together it was a pleasent stay. The hotel staff was very friendly and helpful.

Stayed in May 2022

They charged me twice for the rooms 🤔 the communication system is really bad i trying to contact them but I'm still waiting for response to get my refund.

The rooms were lovely and the location was perfect ! Modern hotel!!

Stayed in May 2022

location and the work of front desk

Stayed in May 2022

the service

nothing

Stayed in May 2022

The shower in the bathroom should have some fixing, especially for waterproof

The location of the hotel is just great! walking distance to the main landmarks of the city and it is surrounded with nice restaurants and cafes. The staff was very helpful and nice. The room was very big and comfortable.

Stayed in May 2022

The wifi is totally unacceptable. Most of the time the connection is so weak that you can't open a webpage, let alone watch a video on youtube or similar. And too often you are totally disconnected. We are in 2022! No internet connection in a hotel is too lame. And the hygiene is far from perfect. The carpets are ugly dirty, the bathrooms absolutely unacceptable. Water leaks from under the shower door and you have to collect it with towels! The hotel is largely below standard and I would strongly counter-recommend Mid-Town despite the great staff. It is an absolute SHAME for booking.com to feature this hotel or enlist it as a FOUR STAR, because that is a LIE

The staff is very helpful, the location is convenient. Easy to find. in the middle of the town.

Stayed in May 2022

Do not and I mean do not stay here. About an hour before my arrival they sent a message saying my card was declined. Lies. I had a rate from Booking that was significantly cheaper than their advertised price. They basically wanted to charge me their rate. I paid just fine with the same card. I went to try and settle in the room, the door was scrapping the ground. I went to check out the balcony for safety. As it turns out, the door wouldn't lock. They offered another room, but I refused. I contacted Booking about my experience, the hotel responded they would reimburse. They didn't.

N/A

Stayed in March 2022

very clean and comfortable. Every staff is very nice and helpful. Breakfast was delicious. Strongly recommend

Stayed in May 2022

none

everything

Stayed in April 2022