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Reviews of Hôtel Glacier

9 Derb Jamae fes jdide, 30040 Fez, Morocco

#278 of 285 hotels in Fez

Guests' Choice

Review Score

Based on 99 hotel reviews

6.4

Score breakdown

  • Cleanliness

    6.8

  • Comfort

    6.4

  • Location

    8.1

  • Facilities

    6.0

  • Staff

    7.5

  • Value for money

    7.7

  • Free Wifi

    6.6

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Showing 1 - 25

  • Reviewed: February 18, 2025

    5.0
    Fair
    • Solo traveler
    • King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Just tv has no enough channels.

    Very good atmosphere

    Stayed in February 2025

  • Reviewed: February 17, 2025

    6.0
    Pleasant
    • Leisure trip
    • Solo traveler
    • Single Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The nice thing is the location is close to almost everything, the place is quiet, for the price value it is decent.

    Stayed in February 2025

  • Reviewed: January 8, 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Hotel at very convenient place - near the jewish quater and not that far from Medina. Hotel was nice, shared shower and toilet were always clean. Nice budget friendly hotel.

    Stayed in January 2025

  • Reviewed: January 8, 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Hotel at very convenient place - near the jewish quater and not that far from Medina. Hotel was nice, shared shower and toilet were always clean. Nice budget friendly hotel.

    Stayed in January 2025

  • Reviewed: December 28, 2024

    6.0
    Disappointing hotel with a nice location
    • Leisure trip
    • Group
    • Family Room
    • Stayed 1 night

    The rooms were not very clean, and the sheets hadn`t been washed. The toilet was shared with other rooms and dirty and there was no toilet paper until we asked the receptionist for it. We didn`t notice a shower, so no idea if there is one.

    It was a cheap stay with a good location - in between the new and the old town.

    Stayed in December 2024

  • Reviewed: December 19, 2024

    7.0
    Good experience
    • Leisure trip
    • Solo traveler
    • Single Room
    • Stayed 10 nights
    • Submitted from a mobile device

    No breakfast meal in it

    The staff and hotel location

    Stayed in November 2024

  • Reviewed: August 13, 2024

    6.0
    Really friendly old couple who went out of their way to make your stay as comfortable as possible
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 1 night
    • Submitted from a mobile device

    There wasn’t a shower and air conditioning

    The staff was friendly and very helpful

    Stayed in August 2024

  • Reviewed: April 23, 2024

    5.0
    A quite big room with a big table to place your things on, and a nice view.
    • Leisure trip
    • Solo traveler
    • Single Room
    • Stayed 4 nights

    A nice old couple run the riad, unfortunatelly they didn't speak English. The shower was on the ground floor, while the room was on the second floor, plus not always access to hot water and no lock on the bathroom door. The bed was not very comfortable and the pillow so high that I got pain in my neck all four nights.

    The riad was not in the old medina, but close to the Royal Palace and it is convinient if you travel to an from the train station or CTM bus station. You probably just need one day in Old Medina anyway and can take the effort to walk to get there.

    Stayed in April 2024

  • Reviewed: January 10, 2024

    5.0
    Great location, no heating.
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 1 night

    The staff didn't speak English. I was visiting in January, so it was pretty cold the window didn't close properly and they didn't have anything to heat, so I caught a cold during the night. Make sure to bring warm clothes if you go during winter. Otherwise pretty good.

    The location was great.

    Stayed in January 2024

  • Reviewed: December 5, 2023

    6.0
    Cheap
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 1 night
    • Submitted from a mobile device

    Very basic facilities

    Cheap hotel for the night

    Stayed in December 2023

  • Reviewed: November 28, 2023

    7.0
    Good value for money
    • Leisure trip
    • Solo traveler
    • Single Room
    • Stayed 1 night
    • Submitted from a mobile device

    There’s no toilet paper but there’s a hose so you can use that instead. Place is old so windows have openings which makes it cold but they give you two blankets. Also I brought a hot water bottle with me and they were happy to boil some water for me to use in it at night before sleep because it was cold.

    Owners are very nice people. The wife speaks a bit of english, so if you can speak French or arabic is better. Place was clean. Location was good, just outside palace and not far from station. Not so easy to find at first because is in a cul de sac.

    Stayed in November 2023

  • Reviewed: October 1, 2023

    7.0
    Good
    • Business trip
    • Solo traveler
    • Single Room
    • Stayed 1 night
    • Submitted from a mobile device

    A bit difficult to find the first time

    Nice peaceful location. Staff friendly & well organised. Internet worked well. Shower nice & hot. An older place but all ok & good price.

    Stayed in September 2023

  • Reviewed: July 20, 2023

    5.0
    Absolutely cheap, for a short time - tolerable
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Shower only one, on the ground floor, toilet one per floor.

    Cheaply. Obscenely cheap. Maximum simplicity and the absolute minimum. Microscopic room. The service is polite and helpful.

    Stayed in July 2023

  • Reviewed: June 1, 2023

    7.0
    Value for the moeny. Recomment if travel in budget,
    • Leisure trip
    • Solo traveler
    • Single Room
    • Stayed 1 night

    Lots of flies in and around the property, though not inside the room if you keep you door and window shut.

    Friendly and helpful owner. They only speak Arabic - Google Translate has saved me the struggle, It's more of a homestay than a hotel. No lift only walk up. 15 mins walk to Medina/Fez train station - very conveinent. You get what you paid for.

    Stayed in May 2023

  • Reviewed: May 21, 2023

    5.0
    Great location with annoying guests
    • Leisure trip
    • Solo traveler
    • Single Room
    • Stayed 4 nights
    • Submitted from a mobile device

    When it rains, its getting cold at night. (according to Google 11 °C): - Windows had huge gaps --> cold - no heating --> cold - warm water for shower did not work (one day)--> cold to make it short, i caught a cold there and am sick now... Besides that, it was extremely loud at night due to other guests. The lady cleans every day (and i think the toilets even more than once) But people just pee everywhere on the toilet seat and next to it!

    - Friendly Staff - Cheap - great location!

    Stayed in May 2023

  • Reviewed: May 9, 2023

    7.0
    Super friendly old couple, great location, cheap price.
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Its an old building and you need to be prepared for simple conditions but for backpackers and people who just stay one night its ok.

    You get what you pay for 9€ the night. Good location near the Medina and super friendly old couple that were very helpful.

    Stayed in May 2023

  • Reviewed: May 3, 2023

    7.0
    an old building that offers very affordable accommodation for a short stay.
    • Leisure trip
    • Couple
    • Family Room
    • Stayed 1 night
    • Submitted from a mobile device

    no air conditioning

    open late for check in, extremely friendly owners. convenient for a one night stay

    Stayed in April 2023

  • Reviewed: February 6, 2023

    5.0
    Fair
    • Leisure trip
    • Solo traveler
    • Single Room
    • Stayed 1 night
    • Submitted from a mobile device

    It was old and not clean, and a guy threat me just arrived at the hotel, so I had to request a new room to avoid this guy

    Nice couple working at the hotel

    Stayed in January 2023

  • Reviewed: November 29, 2022

    7.0
    You just get what you paid for
    • Leisure trip
    • Solo traveler
    • Single Room
    • Stayed 4 nights
    • Submitted from a mobile device

    size of the room, bathrooms

    location, staff

    Stayed in November 2022

  • Reviewed: August 24, 2022

    5.0
    If you can give up some comfort, unforgettable feel of Morocco
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 1 night

    Please install some language translator to your mobile phone :) You don't need to know English to communicate in English :) // translated-french // Veuillez installer un traducteur de langue sur votre téléphone portable :) Vous n'avez pas besoin de connaître l'anglais pour communiquer en anglais :)

    Interesting experience - it's not a regular hotel, that we could be accustemed to in Europe, more a riad - there is a bathroom in the ground floor, one european toilet, one eastern toilet, they can be closed from both sides ;) The building looks very old, and weak in structure, but it composes excellent with the surrounding and gives some feeling of a normal moroccan house. There was no hot water in bathroom, but it's hot outside, so no problem for me. The beds looked like from a prvious century, but were quite comfortable. At 5:00 a muesin from mosque waked us up with his prayers, but we wanted to go at 7:00, so that was fine, and it was also interesting experience :) The hosts are very friendly but don't speek english and it's difficult to communicate. Mobile translator could help, but when I tried to use it, they seemed not to understand what I try to do :) Summing up - you will love it, or hate it - thus I understand the split in other opinions ;)

    Stayed in August 2022

  • Reviewed: April 15, 2025

    2.0
    Very Poor
    • Leisure trip
    • Solo traveler
    • Single Room
    • Stayed 1 night
    • Submitted from a mobile device

    The service was bad, the walls were crumbling, and the toilet was a hole in the ground that all the rooms share

    My room had a bed.

    Stayed in April 2025

  • Reviewed: April 14, 2025

    10
    Exceptional
    • Leisure trip
    • Travelers with friends
    • Family Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The building is located in a very small street, part of the medina i can say, but the personnel was amazing. They always helped us without any complaining which i appreciate the most! They are trying their best to keep it cleanand i can say for the money, the value everything was amazing and i don’t have any complaining except that there are not many outlets to charge your phones but still we managed it. I would definitely rebook and be back there

    Stayed in April 2025

  • Reviewed: April 11, 2025

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Shower was cold sometimes I didn't get the room refund I booked by mistake

    The staff are wonderful and helpful 😀

    Stayed in April 2025

  • Reviewed: March 21, 2025

    1.0
    Dont go there waste of money
    • Leisure trip
    • Solo traveler
    • Family Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    They cancelled my booking and didn’t refund me

    Stayed in February 2025

Showing 1 - 25

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