We were on the first floor and there wasn’t a window facing the exterior, which made our room really damp. Not a big deal ultimately. It seems the higher floors have exterior windows though

Lovely interior and welcoming staff who were really helpful and hospitable, responding to requests for ice at night, and also telling us about fair prices for items in the market. Rooftop is aesthetic and breakfast was great

Stayed in October 2022

Beautiful accommodation, staff was super, nice breakfast.

Stayed in October 2022

The Riad is beautiful, and the bedroom is extremely comfortable. The staff were great all around, and cleanliness was unmatched.

Stayed in September 2022

Was quite hard to find, but that will apply to everything in the Medina (and the 20 hours travel time prior to didn't help 😆)

The staff are fantastic and have done a great job in making the Riad comfortable and visually appealing. Breakfast every morning with a smile and a clean room every day. Location is perfect right in the heart of the Medina. Lots to do and a close walk to everything in the Medina (once you get your bearings!) Great help from the staff to book tours if you'd like it too at very reasonable prices.

Stayed in September 2022

Nothing

Everything

Stayed in September 2022

n/a

this property is the best Riad I’ve stayed in! All the staff were very welcoming and friendly and supportive during my stay and I will definitely come back and stay here when I come to Marrakech! thank you to Housni, Khadija , Mohur and everyone else who were very accommodating and welcoming during my stay

Stayed in September 2022

Great location, cool Riad, awesome breakfast!

Stayed in September 2022

there is nothing that didn’t like to us

the kindness, always available for everything and to risolve our problem

Stayed in September 2022

This review is hidden because it doesn't meet our guidelines.

Sometimes its hard to find the location because its in the middle of the medina so a car cannot come directly to the Riad

The Host were really nice and smiley all the time. Ready to serve you whenever you need!

Stayed in August 2022

The air conditioning in the room blew out hot air, making the room unbearable to stay in.

Great location and clean room.

Stayed in August 2022

It's incredible that this Riad has only 8,8!...there's something wrong! This Riad is a real place of authenticity and beauty of the traditional maroccan lifestyle....for me it's really amazing! The staff?....about the staff I'd stay here to write for long time! The perfect synthesis of professionality, competence, kindness and symphathy! Every request it's satisfied with a big lovely smile! Thanks guys for your all! Chocran Highly recommended, a landmark in Marrakech!

Stayed in August 2022

The staff were amazing, the place and the room was very clean..

Stayed in August 2022

Location

Stayed in August 2022

shower drain was stuck

location, breakfast , room , jacuzzi

Stayed in August 2022

Khajida and mohammed wer lovely

Please avoid this hotel at all costs, Will start with rooms smell of damp the shower is very rusty no windows in the room riad it self is very dark and they are very small,bed sheets smell and have holes in them the breakfast is the previous days just heated up, in the advertisement says no cats but they have 4 cats living in the property as pets they stand outside ur and keep coming up to you when you are eating, I complained to staff about the stained towals and cats and they they advised if you dont like it leave i then spoke to booking.com who advised them to rectify the issue and me and my elderly mum wer told to leave as we caused a problem by contacting book.com and left us on the streets a day before we were due to leave the property manager husani is very rude cheeky and doesnt like negative feed back also everyday would nock on our door asking for extra cash as said we stained one of his towals and wanted it in pounds the owner is a old french man who is a rusty old man who his interest is only in money rather than looking after his customer khadija and mohammed are lovely however they have even said that husni and the french owner treats them bad but they have to stay due to no jobs in morroco, the location is in the back streets of madina which are very dirt, jacuzzi they advertis alot however its not cleaned and very dusty please avoid this place

Stayed in August 2022

I couldn't find any faults.

The Riad l'heure d"etė is an absolute gem of a place. The rooms are air conditioned, which was a bonus as it was pretty warm outside, 42' c ! The location is great, very close to the square and all its entertainment. The staff were really helpful and were good enough to see us off safely at 03.15 to get our taxi which they'd organised for our return flight. The riad itself is truly beautiful. The roof terrace is simply wonderful.

Stayed in July 2022

clean and lovely helpful staff

Stayed in July 2022

We had an excursion booked that started before breakfast and requested to be allowed to take some bread with us (as breakfast was included) and staff on duty the day very rudely did not allow. Hottub was not actually hot, but rather normal temperature water. A little hard to get to - do not follow hoogle maps directions, rather follow the very clearly labeled streets, otherwise you will end up at a dead end and have to retrace your steps.

Very clean and centrally located. Some staff were really nice and gave us tips for restaurants, that we really enjoyed!

Stayed in January 2024

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Stayed in February 2025

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Stayed in January 2025

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Stayed in December 2024

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Stayed in December 2024

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Stayed in October 2024

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Stayed in May 2024