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  5. Reviews of JW Atlas Palais d'hôtes

Reviews of JW Atlas Palais d'hôtes This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Route de Lmazouar, 42304 Marrakesh, Morocco

#880 of 1,299 hotels in Marrakesh

Guests' Choice

Review Score

Based on 20 hotel reviews

8.4

Score breakdown

  • Cleanliness

    9.0

  • Comfort

    9.1

  • Location

    8.4

  • Facilities

    8.4

  • Staff

    9.0

  • Value for money

    8.2

Verified guest reviews from real Bookers

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Showing 1 - 20

  • Reviewed: April 19, 2025

    9.0
    Beautiful pool, gardens and views of the mountains
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    The venue is stunning, especially the lush gardens and spacious pool area, surrounded by cabanas - a perfect spot to relax and soak up the Moroccan sun. We ate at the restaurant both evenings and really enjoyed the food, which was fresh and full of flavour. The rooftop is a standout, with breathtaking views of the Atlas Mountains. Staff were friendly and helpful throughout. The pool bar could’ve used an extra person during the day. As the hotel is still new, I’m sure these little details will be refined over time, it has so much promise.

    Stayed in April 2025

  • Reviewed: April 5, 2025

    9.0
    See you next year!
    • Leisure trip
    • Couple
    • Executive Suite
    • Stayed 4 nights
    • Submitted from a mobile device

    High potential in Atlas mountains.

    Stayed in April 2025

  • Reviewed: March 13, 2025

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Standard Suite
    • Stayed 3 nights
    • Submitted from a mobile device

    The speed of service should be improved as well as language comprehension. We couldn't unfortunately try spa as it was closed the weekend during our stay. As in winter the evenings are very cold hotel needs a better solution for the lobby area otherwise it was too cold to eat there. The room needs to have more amenities as hand cream, cotton pads for example. I think bar area next to pool and on the roof should be improved having the variety of drinks and service there

    It is a beautiful hotel far from city. Very calm location. Very good that there is only small amount of rooms. Super friendly staff. Hotel has beautiful garden, good pool. I liked all those places to lay in the garden and next to the pool. There were hotel hats for the guests. The food was very delicious. The room had good sound isolation. We were happy to have heater in room which helped us with the temperature in the evening. Hotel has very friendly and service oriented director.

    Stayed in February 2025

  • Reviewed: February 16, 2025

    9.0
    Lovely relaxing few days outside of Marrakesh
    • Leisure trip
    • Couple
    • Standard Suite
    • Stayed 4 nights
    • Submitted from a mobile device

    The location is a little far from Marrakesh but taxis can be organised easily

    The staff were very friendly, the hotel is new and very clean, the pool area is beautiful and the view of the mountains in the background is lovely!

    Stayed in February 2025

  • Reviewed: February 15, 2025

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Standard Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    We had a great time. The owner Hamid was exceptionally hospitable and kind. He went out of his way to check in on us every day and made sure we had a great experience. The staff was also very kind. The food is delicious and the views from the rooftop are stunning.

    Stayed in February 2025

  • Reviewed: January 28, 2025

    9.0
    A charmingly luxurious oasis near Marrakesh
    • Leisure trip
    • Solo traveler
    • Standard Suite
    • Stayed 4 nights
    • Submitted from a mobile device

    The WiFi wasn’t entirely reliable when I was there, but the management knows about it and I expect it’ll be fixed quickly. The dinner menu is also a bit repetitive, and the food would benefit from more spice. (It was a bit bland for my taste.) But these are easily fixable, and I’d happily stay there again.

    This is a beautiful property. The grounds are perfectly manicured. The pool is exceptional and refreshing. And the interior — the dining area especially — is artistically designed. The furniture, tables, and decor make for a very modern and cool atmosphere. Bravo to all the staff for such a wonderful new hotel.

    Stayed in January 2025

  • Reviewed: April 24, 2025

    3.0
    Bad sewage smell and A LOT of drain flies, left day early
    • Leisure trip
    • Family with young children
    • Superior Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    Way understaffed for 5-star resort of this size Good food WiFi mostly very slow But sewer smell in room So we Changed rooms but then next room had a bunch of drain flies Left a day early unfortunately Quite a remote location from Marrakech

    Very nice staff Beautiful facilities Lots of potential Need to fix sewage and more staffing for 5-star

    Stayed in April 2025

  • Reviewed: April 16, 2025

    1.0
    Very Poor
    • Leisure trip
    • Family with young children
    • Superior Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Communication of the manager Unsafe to leave the car parked outside the hotel

    Poor communication and no space for car parking

    Stayed in April 2025

  • Reviewed: April 13, 2025

    10
    Fantastic stay
    • Leisure trip
    • Group
    • Standard Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    We stayed here as a group of 6 ladies and it was fantastic. We booked this hotel as a restful stay after a very tiring 4 days in the Medina and it was the perfect way to unwind. The hotel is on beautiful grounds, with views of the Atlas Mountains - it even has an onsite farm where herbs and spices are grown then used in the kitchen. The staff go above and beyond to help. Would definitely recommend.

    Stayed in April 2025

  • Reviewed: March 25, 2025

    10
    Relaxing escape from the buzz of Marrakesh
    • Leisure trip
    • Solo traveler
    • Standard Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    Quiet and beautiful, recently opened, luxury touch with a careful hospitality one only can fine in Morocco. If you search for a slow-down escape and relax, after buzz of Medina of Marrakech - that’s the place. And make sure you book their hammam. Private, with beautiful light and view from the pool. Highly recommend

    Stayed in March 2025

  • Reviewed: February 25, 2025

    10
    The most beautiful views of Atlas mountains in Morocco
    • Leisure trip
    • Group
    • Standard Suite
    • Stayed 1 night

    Beautiful views of pool and Atlas mountains, the nicest rooftop in Morocco we all agreed. The owner was responsive and gives an excellent service. We will be back next time we go to Marrakech!

    Stayed in January 2025

  • Reviewed: February 16, 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Standard Suite
    • Stayed 4 nights
    • Submitted from a mobile device

    Absolutely gorgeous place to stay and be calm.. we loved it and loved the staff, very kind and helpful ! We will go back again

    Stayed in February 2025

  • Reviewed: February 16, 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Standard Suite
    • Stayed 6 nights
    • Submitted from a mobile device

    Fantastic food. Excellent astonishing service

    Stayed in February 2025

  • Reviewed: February 6, 2025

    10
    Absolutely great
    • Leisure trip
    • Group
    • Executive Suite
    • Stayed 3 nights
    • Submitted from a mobile device

    Exceptional service, kind team from owners to team to chef

    Stayed in February 2025

  • Reviewed: January 24, 2025

    10
    This is a hidden gem near the mountains, highly recommend.
    • Leisure trip
    • Couple
    • Standard Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Calm and peaceful. The hosts are very approachable and welcoming. Great food prepared by a reputable chef. Superb attention to detail in every aspect. Bonus: Terrace has a great view of the Atlas Mountains.

    Stayed in January 2025

  • Reviewed: January 2, 2025

    10
    Wonderful property and great team.
    • Business trip
    • Solo traveler
    • Deluxe Suite
    • Stayed 3 nights
    • Submitted from a mobile device

    Nothing.

    Fabulous property with amazing staff. The owners were just brilliant at engaging and checking on guests. A brilliant escape from the city.

    Stayed in January 2025

  • Reviewed: April 3, 2025

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Standard Suite
    • Stayed 3 nights

    There are no comments available for this review

    Stayed in March 2025

  • Reviewed: February 20, 2025

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Standard Suite
    • Stayed 3 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in February 2025

  • Reviewed: April 19, 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Standard Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in February 2025

Showing 1 - 20

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