Only once coffee machine at breakfast. It takes forever to get a coffee because of the long line for it.

The young lady at the front desk was super helpful and knowledgeable about things. She was a big plus in our stay.

Stayed in January 2025

The hotel must be re-inspected by your representative in Morocco concerning Health & Safety issues. Here are my 3 observations on H&S issues: 1. The room we stayed at, room no 606, had no window restrictors which could prevent it from opening by no more than 15 to 20 cm. This window imposes high risk on children or even some adults; 2. Fire Escapes were not clearly visible. Permanently lit Running man signs are not installed. It is your duty to check for these H&S issues; and 3. The Front Office is situated next to the bar which was full of smoking odors. It is not very nice for either children or adults to be welcomed to this atmosphere. Furthermore, we could not see any ASSEMBLY POINT for guests count in case of Fire. I am a Health & Safety specialist, and I would sincerely hope that these points are actioned. Thank you

Hotel staff were excellent, especially Mr Ahmed and Sandra in the F&B department. All was reasonably good, except the hotel scores 4/10 in respect of Health & Safety issues. See below:

Stayed in January 2025

I really hate the the bar is in the reception with all smoking area and we have children

The location and bedrooms are really good

Stayed in April 2024

For a business man's hotel... There was no table in the room to work on. Beds are very hard and pillows where terrible

Location

Stayed in May 2024

When I complained about the defective hairdryer (working but the button not manageable in a normal way) the maintenance had to be called 3 times before appearing. Then the "repair" was that the button was stuck into the frame permanently and the unit to be started by the wall unit switch. That is not a repair, but a short-term solution. This is ok for a morning to be able to work with it - but in resume, the whole dryer should have been replaced, or repaired to the original functionality.

The breakfast was ok - I would wish for more selection for the cheese platter. The coffee machine a bit slow or not enough when more than 10 persons are present. Bar staff was agreeable and nice (your colleague from the west of africa notably very courteous and friendly).

Stayed in April 2024

Just the last night I'm not sure wether some sewage system was being worked on at night cos the smell was just overwhelming I couldn't sleep but apart from that I truly enjoyed my stay. Will highly recommend

I really enjoyed the fact that I could wake up and go for my workout at the gym and still get breakfast with the ever smiling Sandrine and her colleague (forgot to ask her name) ready to assist with the menu or anything I needed. The peace and quiet in my room, I really don't regret my 5nights here, value for money,oh yess... Thank you

Stayed in April 2024

Breakfast was expensive

Location

Stayed in November 2023

We got what was expected from a Novotel hotel. Location is great. Close to beach and train station

Stayed in September 2023

The room was clean but a terrible smell of smoke even if its a non smoking room

Good location Friendly staff

Stayed in August 2023

Location, quite, clean rooms, friendly staff

Stayed in July 2023

the room which I was given 607 there was a crack in the bathroom ceiling, the door of the bathroom could not close due to there was damage and the lobby to the room the wall the paint was cracked and all that

the staff, was friendly, kind and the decent for the price

Stayed in June 2023

The steam and Sauna was not free of charge unlike other hotels

I would like that staff - Asmae. She was very helpful and proactive in her service. Noticing i had lost my personel item, she came immediatly to help me, 3 cheers to her.

Stayed in April 2023

all formalities were complicated, from checkin, to final bill. We ordered lunch boxes as it was Ramadan, and it was extremely complicated for the staff

underground parking

Stayed in April 2023

the service was bad. I gave them my dress and asked them to wash it urgently. but unfortunately they brought it next day evening 😕. I bought another dress for my occasion 😰

the location is very nice. breakfast was good.

Stayed in December 2022

N/A

Amal at the front desk was amazing and extremely helpful!

Stayed in October 2022

Only 2 things I didn't like about this hotel and it makes it really too bad. First, is theopen bar in the reception, which I see really a big mistake. We have children and people drink there and smoking too. That really made me angry. Second, they do not have non smoking area in the lounge and restaurant. I can't believe it that they let any one smoke there although there are an open area outside but it is all same. The admin should do something about that.

The location is really good everything is near by, cafes, restaurants, park, shops and so on. The staff are sooooo friendly and very helpful. The room size is fine not bad at all and the bed really comfortable (take my advice, try to take room on the park side). The bathroom, it is very good but has no water for WC. The beach is not far away. Also, try hammam there it is amazing.

Stayed in August 2022

The area was a bit noisy, specially at night as loud music is played in the Hotel restaurants and if you are on the lower floor, you can hear all the noise on the street. Recommend to have noise proof windows on the lower floors. The entrance to the elevators area is with limited space. Recommend to have a dedicated individual to organise the crowd more effectively during peak hours.

All the staff were very helpful, supportive and smiling all the time. Ms. Asma at the reception was exceptionally helpful, a BIG thank you! The entrance had minimum steps to enter the Hotel, specially if you are traveling with special needs family member The rooms and bathrooms were clean, above average in Morocco Carrefour was only steps away and Paul café was very near as well

Stayed in June 2022

Friendly staff very helpful Good location walking distance to the beach

Stayed in May 2022

It was expensive what it offers

A lot of money for pool service

Stayed in April 2025

Waiting for my room more than 40 min . Breakfast really bad . And the room very old

Stayed in April 2025

Always the reception is empty and it takes time after you have online checked in also and i a member of the all.com but my points are never updated

The location is great

Stayed in March 2025

The hotel was not comfortable, especially with large number of smokers and drinkers in the lobby. also, the room does not have lock.

Stayed in January 2025

I booked the largest room in this hotel with sea view. The furniture was poor, the bed sheets smelled bad, and there was noise coming from the AC like water. We couldn't sleep. It was a horrible experience.the Breakfast was basic, I don't recommend it.

The staff was friendly

Stayed in December 2024

I received an email telling me an extra cot would be available at no charge. I didn't check my email. I just asked again when I arrived. I was told it would be $300 MAD for one! I can't believe they charged me for something that was stated it was included. The hotel room had water damage and the sheets were dirty.

The breakfast was the best part! Amazing choices

Stayed in September 2024