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Reviews of Palais Shazam & SPA This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

41 Derb Bel Mouaz, Talaa Kabira Parking Ein Zliten, Fes El Bali, 30000 Fez, Morocco

#100 of 280 hotels in Fez

Guests' Choice

Review Score

Based on 69 hotel reviews

9.0

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    8.8

  • Location

    9.8

  • Facilities

    8.6

  • Staff

    9.9

  • Value for money

    9.1

  • Free Wifi

    8.6

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 2, 2025

    10
    A haven of peace
    • Leisure trip
    • Solo traveler
    • Double Room with Mountain View
    • Stayed 2 nights
    • Submitted from a mobile device

    The hotel is located in the heart of the medina and the host is just incredibly nice and helpful. I strongly recommend this place for everything (breakfast, pool, food, hammam, etc, etc...)

    Stayed in April 2025

  • Reviewed: April 1, 2025

    10
    Pretty Riad in a great medina location.
    • Leisure trip
    • Couple
    • Double Room with Mountain View
    • Stayed 3 nights
    • Submitted from a mobile device

    The staff were friendly and accommodating. The riad is beautiful. Has a nice outdoor central area to enjoy meals, have a cup of coffee or tea, or relax by the pool.

    Stayed in March 2025

  • Reviewed: March 9, 2025

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Double Room with Mountain View
    • Stayed 3 nights
    • Submitted from a mobile device

    Very nice welcome. Very nice staff. Room was spacious. Location great, in the medina near the blue gate. Breakfast was great. They arrange everything you need. Taxi, printing boarding passes, show you the interesting places.

    Stayed in March 2025

  • Reviewed: March 7, 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Comfort Triple Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Everything was done with great care by the lovely staff. They are so patient, attentive and helpful. Would love to come stay here again.

    Stayed in March 2025

  • Reviewed: March 7, 2025

    10
    Best location in Fes, great people, parking, swimming pool
    • Leisure trip
    • Family with young children
    • Comfort Triple Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing was wrong.

    Best location in the Fes City, just in the old Medina and with big secure parking just right to the hotel. Amazing people very friendly and helpful. Good and huge breakfast, nice rooms, sauna and swimming pool, and very good price as well!

    Stayed in March 2025

  • Reviewed: March 6, 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Comfort Triple Room
    • Stayed 3 nights
    • Submitted from a mobile device

    People working there are great! Helpful, nice! They even organised birthday cake for my daughter!!

    Stayed in March 2025

  • Reviewed: March 4, 2025

    10
    Really beautiful Riad
    • Leisure trip
    • Travelers with friends
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Everything was great, we only wish to go back and stay longer . The staff was nice and helpful and it’s at a great Location in the Medina with outside parking

    Stayed in February 2025

  • Reviewed: February 18, 2025

    9.0
    Nice Riad in the Heart of the Medina
    • Leisure trip
    • Couple
    • Double Room with Mountain View
    • Stayed 4 nights

    Some of the facilities could use a little refresh.

    Amazing staff. They go out of their way to make you feel comfortable and welcome. Exceptional service. The location is in the heart of the medina, but is very quiet and it feels like an oasis when you enter the courtyard of the riad. Breakfast is very good and we had dinner there one evening, which was delicious. I cannot say enough about the staff. They are a great group of people who truly make the stay enjoyable.

    Stayed in February 2025

  • Reviewed: February 17, 2025

    10
    Hope to return one day
    • Leisure trip
    • Couple
    • Double Room with Mountain View
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing every thing was perfect

    Everything is at that location. The spa was amazing The lady took such great care of us and we felt so pampered. My hair and skin has never been the same since just so much improved. And the guys that are overseeing you as soon as you walk in the door are so kind so thoughtful. They worked really hard at making sure you’re comfortable and safe. I got really sick from food poisoning and they took really good care of me. Highly recommend and hope to return one day.

    Stayed in January 2025

  • Reviewed: February 13, 2025

    10
    Perfect.
    • Leisure trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing.

    Staff wonderful, food excellent, hammam wonderful.

    Stayed in February 2025

  • Reviewed: February 11, 2025

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Comfort Triple Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Friendly staff, tasty breakfast, great location. They couldn't offer a laundry service, but a hotel employee took us to the laundry shop near the hotel. We paid 100 dirham and got our 5-day basic laundry cleaned and folded..

    Stayed in February 2025

  • Reviewed: January 31, 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Double Room with Mountain View
    • Stayed 2 nights
    • Submitted from a mobile device

    Beautiful and comfortable place, the staff has been super friendly and it was a pleasure to chat with them. Everything was perfect from top to bottom! The location is great, just a couple minutes walk from the parking lot (there's also a direct door to the parking but we still went through the medina). It's very convenient to be close to the east entrance to the medina, as it's also where shops and restaurants are opened the whole evening, when downtown starts closing.

    Stayed in January 2025

  • Reviewed: January 19, 2025

    9.0
    Warm welcome and friendly staff
    • Leisure trip
    • Couple
    • Double Room with Mountain View
    • Stayed 14 nights
    • Submitted from a mobile device

    Maybe a heated pool but it’s Morocco so just a minor issue.

    Front of house staff were excellent. Nothing was too much trouble. They spent time with us and helped us navigate the medina with a map and plenty of tips. Excellent service.

    Stayed in January 2025

  • Reviewed: January 16, 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Hotel with the best staff! Super helpful, friendly and attentive that made the stay perfect. Breakfast was good and room was spacious.

    Stayed in January 2025

  • Reviewed: January 9, 2025

    10
    Very good Hotel, we feel like we were home
    • Leisure trip
    • Couple
    • Comfort Triple Room
    • Stayed 2 nights
    • Submitted from a mobile device

    N/A

    Very nice facility, great bedrooms, nice staff, very clean, we feel at home, good breakfast and excellent food, we got lunch at the Hotel

    Stayed in January 2025

  • Reviewed: January 7, 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Comfort Quadruple Room
    • Stayed 2 nights
    • Submitted from a mobile device

    What a great experience. The staff were amazing with our kids. The location is perfect to explore the old médina, super close to the parking also. The breakfast is generous. We recommend.

    Stayed in January 2025

  • Reviewed: January 6, 2025

    10
    This was our best stay in Morocco. The staff is not only very friendly but also go beyond to delight the clients with th
    • Leisure trip
    • Family with young children
    • Comfort Triple Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Few annoying cats

    Everything, especially the hospitality

    Stayed in December 2024

  • Reviewed: January 6, 2025

    9.0
    Lovely oasis in the middle of Fes
    • Leisure trip
    • Family with young children
    • Double Room with Mountain View
    • Stayed 2 nights

    Breakfast was basic and disappointing

    Lovely oasis in the middle of Fes- Helpful and friendly staff

    Stayed in January 2025

  • Reviewed: December 30, 2024

    9.0
    Nice place to stay in fez without the Medina noise
    • Leisure trip
    • Group
    • Comfort Triple Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The bathroom has a glass door that make the light of pass to the room, there were an only closet at the room that was smelled like mold and we couldn’t put our things in this closet because of the smelll, but fortunately we could change to another room.

    The Riad staff was really nice and try to accommodate all our wishes, the breakfast was really good, the hammam was was really wonderful.

    Stayed in December 2024

  • Reviewed: December 28, 2024

    8.0
    Good
    • Leisure trip
    • Group
    • Queen Room with Pool View
    • Stayed 1 night
    • Submitted from a mobile device

    Rooms are modern but too small.

    Staff is very helpful. The Location is great- just nearby the carpark so we don’t have to drag our luggage in the narrow streets. The riad location is just along the Main Street and it is only 10 mins to the blue gate.

    Stayed in December 2024

  • Reviewed: December 25, 2024

    9.0
    Great stay with friendly staff
    • Leisure trip
    • Couple
    • Double Room with Mountain View
    • Stayed 3 nights
    • Submitted from a mobile device

    Nothing

    The staff were all so friendly and welcoming and informative about fes. Breakfast every day was very good. The location was also very good close to the blue gate but with a car park on the back so you can get a taxi right there. Wifi was also really good we were able to work remotely from the courtyard.

    Stayed in December 2024

  • Reviewed: December 18, 2024

    10
    Exceptional
    • Leisure trip
    • Group
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Everything was just perfect, especially the staff

    Stayed in December 2024

  • Reviewed: November 22, 2024

    10
    Exceptional
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Wonderful place to stay in Fes. Easy access to the Medina area and most importantly parking is just next door. Overnight parking is only €5. Wonderful staffs especially Hasan who is very helpful with the places to visit and navigate within Medina area. Will definitely stay here again.

    Stayed in November 2024

  • Reviewed: November 17, 2024

    9.0
    Very satisfying
    • Leisure trip
    • Group
    • Comfort Triple Room
    • Stayed 2 nights
    • Submitted from a mobile device

    In rooms in Morocco, slippers are not provided (and the ones that were provided had been used). The bathroom was a bit old, but that wasn’t a big issue either.

    The riad's garden and entrance were beautifully designed in a traditional style, offering a peaceful spot to relax for hours. We booked a triple room, which was of average size, though the bedroom area felt a bit small (not a major issue). While the hotel had an older charm, it was lovely overall, and the staff were friendly and welcoming. By the way, the hotel is located near a parking area, which is why I chose it—so I wouldn’t spend hours searching for it in the streets of Fez Medina.

    Stayed in November 2024

Showing 1 - 25

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