The sheets did not feel clean.

Close to the beach.

Stayed in August 2024

air conditioning is very bad we changed our room two times. room is hot 🔥 not recommended at all

swimming pool

Stayed in August 2024

Terrible value for money, I mean the room doesn’t even have a kettle. Just a tiny bottle of water! It’s almost impossible to sleep at night because of the loud door slamming. The hotel itself is old and needs serious renovations. At this price, you expect much more!

Stayed in August 2024

it is dirty dirty

it is dirty

Stayed in August 2024

The hygienic condition was at very much borderline. Their towels in the room was not absorbing water at all. Upon our arrival, we switched on the air conditioning and left for a city walk. Arriving in the room, it was as hot as before. Front desk staff played a big theater to repair air conditioner but it was working at the reception areas but not in the rooms. After such a disastrous two nights, we decided to leave hotel and country and moved back to Spain without staying 3rd nights, even though paid. 350 Euros for three nights are lost money and this is also because of booking.come since the average rating is ranked to 8. I think booking.com needs to contact me to mitigate my disappointment and compensate me as well.

Nothing

Stayed in August 2024

The pool , the breakfast

Stayed in August 2024

Check-in wasn't available at 14h00. They made up that it was 'from 14h00 onwards', which they turned to 15h00. A full lobby was complaining about this. We paid during check-in, and 110 euro was turned into 1210 dirham (1 euro=11 dirham), which is outrageous. After check in, we repeatedly asked for the missing towels in our room. It appeared other rooms had the same problem. After I left for the city at 20h00, we still had no towels, which meant no swimming that day. And when we came back at midnight, we had received towels for just 1 person. One staff member admitted this is a common problem, as they don't have enough towels to bridge the time they clean them.

Breakfast was good. Pool was okay. Location was okay.

Stayed in August 2024

So many bad things about this hotel. It started with a wait of 40 min to check in, despite just having a few travelers in front of us: it seemed the staff at the reception was extremely inefficient and always being distracted. Then the hotel room only had 1 towel (we were 2 people in a double room) and when I asked for it to he staff on our floor they said they would bring and they didn't so after a few hours we needed to go downstairs to ask again. The room card malfunctioned 2 times (we stayed for 2 nights) so we needed to go downstairs again to reset it. When we went to the pool and asked for towels they didn't have any dry ones so we needed to wait 15 min for them to dry 2 towels on the sun. Both the room and the corridors looked dirty, particularly the carpet. I really do not advise anyone to go to this hotel, really bad experience.

Good breakfast with variety, the only nice thing about this hotel.

Stayed in August 2024

The first floor is noisy due to many visitors during the holiday season. Customers who want quiet should go to the main floor.

I am Korean. The friendly guidance and even parking guidance were great. Breakfast was delicious and fresh.

Stayed in August 2024

Good location

Stayed in August 2024

If you are a believer of "the first impression counts!', then you'd fully understand our disappointment right from the start. Some of the staff can definitely benefit from further training to empower them with the skill of courtesy and consideration. Alas, even the Moroccan hospitality has been denounced in the handling of some of the customers. Consistency therefore in the handling is highly noticeable! Is this hotel a true value for the price? Definitely NOT! Cleanliness is minimal and facilities such as a kettle, tea and coffee are out of the scene! Finally, since the overcharging rate is tremendous, the one wonders why there's a lack of maintenance? We are sitting here in a beautiful region of the south of Morocco, where we paid less than the full price I paid per night in Ramada Encore Tangiers, and this is for four days! Even the WIFI connection was stressful, yet here, surrounded by mountains, the connection is fast and smooth. I can't begin to compare the two. In fact, it's impossible! Let's just, we are lucky to be here to overcome our dismay 😭

Water in the shower and the Aircon.

Stayed in August 2024

The place is very basic. Free Internet doesn't work.

Stayed in July 2024

We did not have wifi 3 out of 4 days. The air-conditioning was also below par.

Location

Stayed in July 2024

-Receptionists 2/10 : Not professional At all . At check in not respectful + too long waiting -receprionists at check out was Good and friendly 10/10 . -Security 0/10 : and i bet that the cars on the parking were not all from the hotel guests . My license plate was noted at the beginning But after i left for 3hours and came back the Parking space was full I have parked my car on the street and payed for that to another security that has nothing to do with the hotel. -Wifi 3/10 : can't connect most of time. And so many other bad things that i cannot mention in details .. Bed + AC ... It was my worst experience i had after 3 years using booking .

Stayed in July 2024

Staff are very nice especially front desk supervisor Mr Ali

Stayed in July 2024

Staff extremely helpful

Stayed in July 2024

There is No room service what so ever...rude staff...don't speak English or Arabic only French language...No help with luggage ..even though with a special need person( blind) and they insisted that they are 3 star hotel and evey 3 star hotel don't help with carrying luggage to your room ...AC was really bad and room was humid.. they had a restaurant downstairs and they menu was poor with little choices.. only the lady waiter next to pool was nice and helpful...oo and some rooms are Extremely loud from 8 pm till 4 am morning due to night club noises downstairs

Breakfast was good

Stayed in July 2024

Nice staff, very clean hotel and the breakfast was delicious.Congrats again!

Stayed in June 2024

Nothing

Excellent

Stayed in June 2024

Bathroom shower was a bit small, cement? floor tiling in bathroom felt unsanitary. Used flip flops for shower shoes.

Conveniently located, friendly helpful staff. Felt safe.

Stayed in June 2024

Internet strength during my stay was not very good (maybe because my room was at the end of the passage, but I had to use my mobile hotspot almost all the time.

Everything was excellent, comfortable beds, location close to the beach and railway station, room was quiet and facing the swimming pool. I particularly liked breakfast.

Stayed in June 2024

Unfortunately the water went out in the whole hotel from through the whole night till early morning 😞

Stayed in May 2024

I liked this is hotel and the staff, specially madam Shemaa

Stayed in June 2024

Nothing

Clean and nice

Stayed in May 2024