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Reviews of Kasbah Red Castel Hostel

3 Derb Riad kasbah, Kasbah, 40000 Marrakesh, Morocco

#806 of 1,299 hotels in Marrakesh

Guests' Choice

Review Score

Based on 859 hostel reviews

8.6

Score breakdown

  • Cleanliness

    8.5

  • Comfort

    8.4

  • Location

    8.8

  • Facilities

    8.5

  • Staff

    9.3

  • Value for money

    9.2

  • Free Wifi

    8.4

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Showing 451 - 475

  • Reviewed: March 10, 2025

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Bed in 9-Bed Dormitory Room
    • Stayed 1 night
    • Submitted from a mobile device

    Could have been a bit cleaner. The location was fine but navigating through the cramped dirty streets was not ideal.

    Relatively comfortable and staff were welcoming.

    Stayed in March 2025

  • Reviewed: February 26, 2025

    7.0
    Could do better.
    • Leisure trip
    • Couple
    • Double Room with Pool View
    • Stayed 2 nights

    The neighbouhood is a little gloomy, The street leading to the hostel is a local market street, which is ok during the day, at night it is really littered. The building itself isn't isolated enough- it was noisy long in the night- everything heard in the room. The interiors need some redecoration and deep cleaning.

    The biggest advantage of the place is the staff- welcoming and really helpful. Late check-in was also an advantage. The freshly made breakfast was ok. You can buy freshly baked bread at the local market and at the nearby shop. The access to Jemaa El-Fna place is fairly easy. Tombs of Saadians in the neighbourhood- worth visiting.

    Stayed in February 2025

  • Reviewed: February 23, 2025

    2.0
    AVOID - extremely unprofessional and poor service
    • Solo traveler
    • Bed in 10-Bed Female Dormitory Room
    • Stayed 5 nights
    • Submitted from a mobile device

    I was woken up at 11pm on my last night to a male staff member beside my bed. They asked me if this was my bed and then showed me a roster with names for the people staying in the room. My name wasn't on the list and they'd obviously made a mistake on the roster as I'd paid for the bed for 4 nights (as I'd showed them on my app). They apologised and left but it was really infuriating and unprofessional. It seems like they had double booked the bed. In addition to this the housekeeping staff are terrible and unprofessional - I had placed my dirty clothes in my storage space about my bed and my pyjamas on my bed, I had also hidden my values in the blankets and under the pillow (as there are no proper lockers in the room). When I got back the cleaner had placed my dirty clothes with my clean pyjamas, and had taken my valuables that were hidden and placed them on top of the blanket in full view of everyone. For those who chose to pay later through their card you're told when you arrive that you actually have to pay cash which is ridiculous (and a lot of people argued about this with them). There's a absolutely no warning about this prior to booking and it's particularly bad as most ATMs in Marrakesh do not work at all. The rooms themselves are like dingy prison cells, there's no privacy or space and barely any light (one lightbulb hanging from the ceiling). The showers were really dirty, there's no soap and the toilet paper was often out. Finally, the food provided was also not good at all.

    Stayed in February 2025

  • Reviewed: February 11, 2025

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Bed in 9-Bed Dormitory Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nice and fair People, cheap and confortable.

    Stayed in February 2025

  • Reviewed: February 6, 2025

    6.0
    Pleasant
    • Business trip
    • Solo traveler
    • Bed in 9-Bed Dormitory Room
    • Stayed 1 night

    it wasnt so clean and it was the room and the bed were uncomfortable

    the location and the stuff! also, the breakfast was great. reallly traditional

    Stayed in February 2025

  • Reviewed: January 27, 2025

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Triple Room with Pool View
    • Stayed 2 nights
    • Submitted from a mobile device

    Not very clean. Room is quite cold and doesn’t have hair dryer.

    Good value of money and good location

    Stayed in January 2025

  • Reviewed: January 19, 2025

    7.0
    Good
    • Leisure trip
    • Travelers with friends
    • Triple Room with Pool View
    • Stayed 2 nights
    • Submitted from a mobile device

    There was no window in the room.

    Staff were friendly, location was good

    Stayed in January 2025

  • Reviewed: January 18, 2025

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Bed in 10-Bed Female Dormitory Room
    • Stayed 3 nights
    • Submitted from a mobile device

    It's in the kasbah so you need a good sense of direction. There were a lot of beds in our room with not much ventilation.

    Very friendly staff and a lovely Riad with a roof terrace. Breakfast was good. And I booked an excursion where they collect you from the accomodation

    Stayed in December 2024

  • Reviewed: January 15, 2025

    5.0
    Fair
    • Leisure trip
    • Solo traveler
    • Bed in 9-Bed Mixed Dormitory Room
    • Stayed 1 night
    • Submitted from a mobile device

    For ground floor occupants, toilets/washroom are located on first floor Washroom, wadh vadina could be improved

    Location Budget friendly

    Stayed in December 2024

  • Reviewed: January 13, 2025

    6.0
    Pleasant
    • Leisure trip
    • Solo traveler
    • Bed in 9-Bed Mixed Dormitory Room
    • Stayed 1 night

    The room I was in was claustrophobic. There was no space to even stand with the lugguages put in the remaining space. The room was very small with three bunk beds and no ventilation. I could only sleep and had to drag my bag outside to the common area to pack/unpack the bag and get ready.

    Great friendly staff, was helpful with all the information I needed. Lots of common areas to hangout in the building.

    Stayed in December 2024

  • Reviewed: January 5, 2025

    7.0
    Nice experience overall
    • Leisure trip
    • Solo traveler
    • Bed in 9-Bed Mixed Dormitory Room
    • Stayed 1 night
    • Submitted from a mobile device

    The area around feels a but messy to walk around especially at night. Bathroom and toilet was not clean and lack of amenities. A lot could be improved.

    A nice place near the medina but requires some walking. The staff was nice and smooth check in experience.

    Stayed in December 2024

  • Reviewed: January 4, 2025

    5.0
    Fair
    • Leisure trip
    • Group
    • Triple Room with Pool View
    • Stayed 2 nights
    • Submitted from a mobile device

    We had reserved a room for 4 and it was taken. We got a room with 3 bunkbeds, no windows, no lock, no A/C, no bathroom or shower. Tall guy had no legroom. It is a little walk past stinky garbage piles. Would not stay at this location again. Pay a little more and stay elsewhere.

    Breakfast was ok

    Stayed in October 2024

  • Reviewed: January 3, 2025

    4.0
    Disappointing
    • Leisure trip
    • Solo traveler
    • Bed in 9-Bed Mixed Dormitory Room
    • Stayed 1 night

    bed was not comfortable and no locker and i thinnk was not suitable for my stay

    top roof

    Stayed in December 2024

  • Reviewed: December 29, 2024

    7.0
    Antisemitic vibes from one staff member
    • Leisure trip
    • Solo traveler
    • Bed in 10-Bed Female Dormitory Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Some antisemitic vibes from the guy working night shift. He’s friendly to other guests but to me he was not. He was polite but never friendly and he pointed out some political poster that is antisemitic and told me it’s great that someone freshly painted it. I’m Jewish and although I was safe while there, due to this one (night) worker, I would not recommend it for Jewish travelers. To the other guests he was lovely… so if you’re not Jewish you will be happy there. Also I was charged €15 for the taxi to the airport (10 min ride) and it should cost €10 maximum. When I got in the taxi another guest was also there who had also been charged €15… so they were charging €30 in total which is 3x what any other taxi would charge.

    The location is perfect… in the Medina but a more local and less tourist part. The facilities are good and the free breakfast was great. Extremely affordable place.

    Stayed in December 2024

  • Reviewed: December 29, 2024

    7.0
    Affordable hostel… some staff antisemitic.
    • Leisure trip
    • Solo traveler
    • Bed in 10-Bed Female Dormitory Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The guy working nights at the place gave me the impression that he does not like People of my religion. I felt he was polite but not really friendly to me, while he was friendly to others. He also pointed out a political sign to me which is antisemitic and told me it’s great that someone recently painted it. These things made me, as a Jewish traveller, not feel comfortable. On the other hand, the rest of the staff were lovely and did not discriminate are against at me.

    The location was good (in the Medina) and I liked that breakfast was included. It was very affordable.

    Stayed in December 2024

  • Reviewed: December 28, 2024

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Bed in 6-Bed Mixed Dormitory Room
    • Stayed 4 nights
    • Submitted from a mobile device

    A bit crowded per room

    Near most attractions

    Stayed in December 2024

  • Reviewed: December 17, 2024

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Bed in 10-Bed Female Dormitory Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The door of the room is very small, you literally have to shrink your body to get out. The bed and pillows are very uncomfortable.

    The guy at the reception Abdu was very nice and helpful. The atmosphere as a whole is really good.

    Stayed in December 2024

  • Reviewed: December 16, 2024

    5.0
    good to crash for one night in marrakesh
    • Leisure trip
    • Group
    • Bed in 9-Bed Dormitory Room
    • Stayed 1 night

    Room was next to the busy reception with light and noise till midnight Being a shared room you expect disorganised, yet with a few simple touches you may improve with some outside lockers and shoe rack. Instead any time one moves or switches on light it disturbs others

    The vibe is nice Lots of friendly people around of any age and with a story to tell It is a big place that develops in 3D so there is always some space for you and your thoughts

    Stayed in December 2024

  • Reviewed: December 12, 2024

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Bed in 10-Bed Female Dormitory Room
    • Stayed 1 night

    My outlet was very loose so I couldn't charge my phone. And the beds and pillows were extremely uncomfortable. The mattress was a brick, and the pillow were bricks in the shape of a tube. The blankets were good though.

    I liked the vibes and the location of the place. The people there were super sweet and I felt very safe while traveling there as a woman alone.

    Stayed in November 2024

  • Reviewed: December 11, 2024

    3.0
    Poor
    • Leisure trip
    • Solo traveler
    • Bed in 10-Bed Female Dormitory Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing really

    Stayed in December 2024

  • Reviewed: December 11, 2024

    3.0
    This hostel doesn't care about the comfort of its guests.
    • Leisure trip
    • Solo traveler
    • Bed in 10-Bed Female Dormitory Room
    • Stayed 2 nights

    The employees responded to requests via WhatsApp with a delay of several hours, and during a phone call they interrupted the conversation and were rude. I asked for a lower bed 3 weeks in advance, but when I arrived, the employee said that he didn’t know anything and the only free bed was the upper one, and spoke rudely. It took a lot of effort to get a check for payment. The TV was on until late in the hall, broadcasting football at full volume, the noise could be heard in the room. Every evening some men slept on the sofas in the hall. There is no free access to the kitchen. To get boiling water, you need to find an employee and ask him to boil a copper kettle on the stove. It takes about 10 minutes. Washbasins are located on the walkway and you will perform hygiene procedures for everyone to see. The cleaning lady came into the room at 8 o'clock in the morning, silently turned on the light and began to wash the floor. Breakfast is always the same and is sold at a greatly inflated price for this city. The kitchen and tables for eating are on the second floor, and the refrigerator is on the ground floor. The promised views of the mountains, the city and the garden are not there. There are no windows in the room at all. Wi-fi worked periodically.

    Conditions of showers and toilets are good.

    Stayed in November 2024

  • Reviewed: December 7, 2024

    5.0
    Hostel great, I didn't stay there in the end though...
    • Leisure trip
    • Solo traveler
    • Bed in 9-Bed Mixed Dormitory Room
    • Stayed 2 nights
    • Submitted from a mobile device

    I was unable to secure my belongings in a safe place, this has nothing to do with the hostel, they provide lockers and if you have a lock you can secure things no problem. it was one of the guests. Upon arrival (around 6pm) whilst being shown to my room the guest insisted that the light was turned off and so we left.

    The person checking me in was great, very kind and welcoming

    Stayed in December 2024

  • Reviewed: December 7, 2024

    7.0
    The staff is what makes the difference in your experience!
    • Leisure trip
    • Family with young children
    • Bed in 9-Bed Dormitory Room
    • Stayed 2 nights
    • Submitted from a mobile device

    ZACHARIAS.. This guy needs training about how to deal with people, how to deal with tourists and understand that not everything is about taking advantage of the people.. We received a discount for a trip contracted with the hostel and he not just tried to charge us even more than the initial price offered but also was extremely rude to tell us that.

    We were welcomed by Abdul, who from the beginning was super friendly, he explained and showed us everything and until the end of the stay he was worried about our experience and how we felt there! I really appreciate that and make our stay great! Also the Pakistani guy from the breakfast was so funny and chatty, really nice talking with him!

    Stayed in December 2024

  • Reviewed: November 20, 2024

    5.0
    • Leisure trip
    • Solo traveler
    • Bed in 8-Bed Mixed Dormitory Room
    • Stayed 3 nights
    • Submitted from a mobile device

    This review is hidden because it doesn't meet our guidelines.

  • Reviewed: November 19, 2024

    7.0
    A normal hostel stay
    • Leisure trip
    • Solo traveler
    • Bed in 9-Bed Dormitory Room
    • Stayed 1 night
    • Submitted from a mobile device

    It was my first time at a hostel and there wasn't a place to lock my baggage in so I was really cautious about my things with 9 other people in the room with me. The room which I stayed in doesn't have windows, so there was a fan going the whole night. The car transfer from the airport was more expensive than the stay at the hostel. The location at which the hostel is, is very local, there is a market and the smell is very bad on a few locations around the hostel.

    The car pick-up was nice, I had to wait in a line for like 2 hours at the airport but it was no problem for the driver. The breakfast was nice (via picture). The people were nice, there was a road block so the people from the hostel came to pick me up and brought me to the hostel. I bought a sim card for 3 euros and a 4 gbs of data for 4 euros at the hostel, also very nice. The shower and the toilet are okay, you can rent a towel for an euro, pretty useful.

    Stayed in November 2024

Showing 451 - 475

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