there is no parking but I understand the hotel in the heart of the city

almost everything

Stayed in May 2022

The facility, the room is older and darker than in the photos, many steps（no elevator） The riad is located in a narrow alley, for airport transfers, taxis cannot come near the hotel, so you have to walk 4 minutes with your luggage (taxis cannot enter the square in the afternoon).

nice staff helped us carry the luggage, two minutes walk from Jemaa el Fna square nice view at rooftop restaurant

Stayed in January 2025

Sadly lots of things went wrong and staff on site, although very kind, were unable to resolve my issues. Staff telephoned the owner/manager when I was leaving to pass on my concerns and disappointment and I was not given any apology or compensation. Had the manager empathised and made an adjustment, my opinion of the establishment would be quite different. Here is a list of things that went wrong during my very short, 2 night stay. On their own, they would have been manageable but when accumulated into a short stay, it left me very disappointed. On arrival the safe did not open. obviously I wanted to leave my passport and other items so someone came to assist. They set the alarm off in the process and had to call someone from outside to resolve this. Which meant I HAD to leave my room, and the hotel as there is nothing to do at the hotel. When I returned, the safe was open. I tested it (without putting my passport in) and it locked and would not open. Still faulty. The first night, there was no power in the room when I woke in the early hours so my phone did not fully charge. Still no power when I got up at 7.30am so had to dress using my phone torch. The power returned at about 8.00am. I was told that I had to pay my taxes in cash. I was told several times that the cost was x Euros but I had to pay in Dirhams. I am not sure why they kept telling me in Euros if they were not accepted. The next morning, I was in the bathroom getting ready and the bathroom light exploded, fusing the whole room. Thankfully, I was not in the shower as there was glass all over the shower floor. Someone came up to try to resolve this, although observing him I am unclear how he was trying to resolve this. I was told once again that nothing could be done and they would have to get someone in. I was offered another room, no help to me as I was getting ready to leave, no one cleared the glass away and the towel that was used to twiddle with the fitting, was put back on the towel rail.

The room was lovely

Stayed in December 2024

The noise!!! You simply cant sleep anymore after 7am. The walls are that thin , you hear absolutely everything , from running up and down the stairs constantly to the conversations held in the patio/reception. we have a very busy job as many others and we go on holidays to switch off and to catch up on some sleep. This is simply impossible in this new Riad. What was also a big surprise is that we booked RIAD 11 , based on good reviews and passed experience from other guest but we been put into their latest aquisition RIAD 10 MANDARIN which has nearly no reviews at all… again, the staff is amazing and accomodating but the fact of the thin walls/doors etc… was for us the biggest issue and a made our stay impossible to recharge our batteries if you know what i mean

Location is great and the staff is amazing.

Stayed in October 2024

Wi-if was not as efficient as earlier Riad we were in and the ‘pool’ and shower area on the rooftop were not working as one might expect.

The staff are welcoming and helpful. Location school for the main square and areas of interest and restaurants

Stayed in October 2024

We didn’t like our room where the smell of the smoke was very strong. There is a chiminea and it seems that we were assigned to a room where the smell cannot be avoided. Also, the water in the shower was running very well.

The Riad is beautiful. We really enjoyed the property, the roof top and its perfect location.

Stayed in January 2024

I would have liked to see more snacky things available in the room but not a biggy.

I was lucky enough to have a beautiful suite on the first floor - a standout balcony overlooking the internal courtyard, and a large bedroom with super comfy bed/pillows/linen. Central location so quick to reach the medina, and a reasonable food and beverage menu to remain self-sufficient for a night or two; the tagines are esp tasty. But without its attentive staff the riad wouldn't have been quite as enjoyable. Noureddine supports the German owners by helping the riad's guests to navigate Marrakesh with a reliable local knowledge meeting you at the taxi drop-off and even taking you to key destinations. His English is really superb. Similarly, Omar and the small team of women help to make the riad feel homely and are thoughtful and kind. Owner Alexandra had good recommendations about what to do /where to go. The rooftop terrace/dining area is cute.

Stayed in November 2023

Room is a little bit tight for two people ，corridor too narrow to pass

Location is good, the staff and the owner are very nice, decoration is very traditional

Stayed in October 2023

Be prepared to get off at a main street and walk (with your luggage) to the Riad as it’s located in a small cobblestone alley where cars are not allowed. The AC in the room did not work well especially on those hot Marrakech days. The sink was clogged and dripped on the floor whenever used. Breakfast lacked variety.

Charming traditional riad, close to the main square and Medina.

Stayed in July 2023

Felt expensive compared to simillar Riad.

The staff is friendly, especially Mr.Abdo was great for caring us.

Stayed in June 2023

bad quality ingredients, very poor

Breakfast was horrible

Stayed in June 2023

Fantastic location down a quiet alley in the medina but less than a 5 min walk to the central square; all attractions in the Medina are walking distance. We had a suite for the 2 of us plus our teenage son. It came with its own outdoor seating area which was lovely

Stayed in February 2023

The stairs to the rooftop were difficult.

The location was very central to the square. The staff particular the gentleman who cooked the food organised the wine and organised the taxi and departure to the airport on time at 3am in the morning

Stayed in December 2022

Owner/manager was not on the premises. Employees did not speak very much English so it was hard to communicate. Location of the property is down a long secluded alley, it was very difficult to find and did not feel safe. We continually got lost and that was pretty disturbing.

Service was polite, food was good.

Stayed in May 2022

Nice stay! We can recommend this place much! Best staff!

Stayed in July 2023

The wifi was slightly slow depending on where you were in the room/riad but it still worked fine and was not an issue. We did pay for a transfer from the airport - however I would say that a taxi is probably cheaper!

The most beautiful Riad with the most amazing staff! Omar and Jawad in particular went above and beyond to accommodate us. The room was spacious, clean and very comfortable! The breakfast was great and good value for the price we paid. The Riad is in a great location, close to the main square, souks and taxis. Despite its proximity to the main square, it is very quiet and peaceful! We could not recommend a better stay with even better service and hospitality. Thank you!!

Stayed in May 2022

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Stayed in March 2025

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Stayed in March 2025

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Stayed in February 2025

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Stayed in February 2025

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Stayed in January 2025

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Stayed in October 2024

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Stayed in December 2024

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Stayed in January 2025

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Stayed in December 2024