The stairs would be no good for elderly travelers

The staff always went off there way to help in anyway possible including sorting out our transfers from the next location we were moving to that was nothing to do with the property Abdul’s was incredibly helpful

Stayed in April 2025

The property is lovely, rooms, bathrooms and location are great. Super friendly staff and very delicious breakfast. Pool is super cute but isn’t really swim able. The roof terrace is stunning though.

Stayed in April 2025

Everything about this property is excellent. It is in a great location away from the bustle of the streets. It has a lovely staff who go out of their way to be helpful. The breakfast is a traditional Moroccan breakfast with fresh homemade yoghurt and local honey, amongst other things. The rooms a beautifully painted in a traditional style with clean linen provided daily. The staff are always happy to help and use their local knowledge to advise on what to do and where to eat. I recommend this hotel as a great base to explore Marrakesh and its amazing streets. 10 out of 10

Stayed in April 2025

We had a wonderful stay at Riad Eloise and couldn't recommend it highly enough. The location was optimal, just a short walk from the souks, with taxi ranks nearby to travel further afield. The staff were exceptionally kind and accommodating! We really felt taken care of, with the owner and concierge bending over backwards to make our stay great. We ate at the restaurant for one evening meal which was probably the best meal we had during our whole stay in Marrakech. The breakfast was also delicious. The building has a beautiful roof terrace area with comfortable seating, hammocks and a wide city view. When we return to Marrakech we will definitely be staying here again.

Stayed in March 2025

Our stay was fantastic, the staff was always available and helped us with everything we needed. Special thanks to Abdel and Alain. The location was beautiful and relaxing, it was even more than our expectations. Breakfast was nice and we could reach every point of interest in a few minutes walk.

Stayed in March 2025

Pool is small and not heated; but hardly anytime for that given the busy market around. No lifts - so be mindful if you are booking with anyone who may need help climbing stairs. Of course contacting the property to ensure a lower level room might help. All Riads are small houses by definition and I am not sure you will find one in any. Cars stop about 100 meters from this place. Again, they is the nature of old city / Medina. just fyi.. Just plan accordingly - no heavy luggages that you can't drag or carry.

Very clean and good friendly staff.. Great breakfast. walkable distance from Medina. Safe / homely Went as 5 families with kids - youngest 11...

Stayed in February 2025

Beautiful riad. Extremely friendly owner and staff, made to feel very comfortable and secure

Stayed in March 2025

The pool was freezing and therefore we couldn’t use it. It’s more ornamental than practical. The Wi-Fi was quite patchy.

Loved the breakfasts and the roof terrace. Our room was very nice. The staff were beyond great and the location was perfect. It was very quiet at night so sleep wasn’t disturbed.

Stayed in February 2025

Youssef was very nice and was very helpful. The room was nice and the breakfast was good.

Stayed in February 2025

N / A

Friendly owner and helpful staff. Interior decor style and design. Quiet peaceful area.

Stayed in February 2025

The riad was difficult to find, but that is the nature of the Medina! Perhaps a simple specific map to help find the riad would be useful.

I cannot speak highly enough of the staff, who went above and beyond to retrieve an item that I lost in another part of the city. We were so impressed by the kindness and speed of that action! But they were extremely polite, friendly and helpful throughout our stay. Otherwise, the rooms and food were lovely, and the roof terrace was delightful.

Stayed in January 2025

Youseff and Abdul were phenomenal, very helpful with invaluable information about what and what not to do. I can’t wait to go back!

Stayed in January 2025

The bathroom door opened into the bathroom which was too small for two people to be in there and open the door at the same time. It would work out so much better if the door opened outwards. There were 3 of us so we could have used 3 towels, not just one or 2. the breakfast was pleasant up on the roof terrace but average food was served; I feel like the breakfast at another riad I've stayed was more elaborate.

The owner and staff were very helpful in arranging drivers and an outing to Essaouria. The roof terraces were very quaint and with great views or the medina. The location was close to the medina withour being in the noise of the medina...our room was very quiet even though we had a big window for fresh air.

Stayed in January 2025

Parking space wasn't easy to find and navigating through the super busy traffic in Marrakech to find them is really challenging.

We were served with two different breakfast menus for the two days we were there...It was simply delicious. The host and staff are really attentive and friendly. Riad Location is strategic & close to parking area.

Stayed in December 2024

A shower could use a curtain, as it was splashing a bit. A little bit more light in the room would be great too as it is a bit twilight.

Great and super friendly staff. They agreed to even store my luggage for three days without charge. Always caring and inquiring how the guests are doing. Great breakfast, spacious room (compared to other riad I've stayed). It had robes, hand soap, shampoo, conditioner, toilet paper and even air freshener. Also cotton buds and ear cotton buds. A good hot shower. The aircon heater was also working properly..

Stayed in December 2024

There was nothing I didn’t like. I think the one thing that could be a tiny improvement is explaining to gets about where to sit for breakfast when they check in. It was clear that each table had the right amount of settings for each room of guests, but so many of them didn’t get it and there would be two guests from one room sitting at a 5 person table, etc. I could see it created more work for staff who is already so busy!

Breakfast was great! Loved the routine and the ambience. We loved all the cozy books to relax outside of the room. The location was tucked away from the main area but so easy to get to. Our 2yo son had a blast. It was also so helpful to have great guidance on where to go (and not bother).

Stayed in November 2024

A truly beautiful riad! The breakfast was fresh and delicious, featuring an array of breads, fruits, pastries, and freshly squeezed juices. We stayed in the Blue Room, which was stunning, with a gorgeous terrace overlooking the atrium. Every detail in the decoration was thoughtful and exquisite. The rooftop seating area was lovely, offering both sun and shade, and the refreshing pool was perfect for a quick dip. The hotel owner was warm and friendly, and the entire team were incredibly kind and accommodating (big thanks to Yousef), providing great tips on restaurants, spas, and local attractions. The cleaning staff were lovely as well, and the whole space was impeccably curated. We would highly recommend Riad Eloise to anyone visiting Marrakech.

Stayed in November 2024

Room was a little dark but this is due to windows facing into courtyard. It is the style of Riads. But lots of nice bright seating areas in other parts of the Riad..

The location was excellent. Close to restaurants and just 5 mins walk to the souk and 15 mins to the Jema El Fna.. the staff were fab, especially Alain and Yousef..nothing was too much trouble. They kindly arranged an airport transfer as we were arriving late. Breakfast on the terrace was great.. would definitely stay again and recommend it..

Stayed in November 2024

Don't bother with the flashy hotels, you can stay in those anywhere. Book Riad Eloise for the best, most relaxing stay in Marrakech. From the moment we arrived, very, very late, due to problems with the BA flight, we have been treated with nothing but kindness, particularly from Youssef, who, within the space of ten minutes, cooked us the meal that we should have eaten several hours before, not to forget the riad's owner, Alain and Muhammed, who were so incredibly kind and welcoming. The female staff were also very friendly. Everyone seems to be happy to work there, which is a good sign. The kindness of the staff has been noted elsewhere and it isn't an understatement. The room was lovely, with a border of camels lighting up the edge of the ceiling to various Moroccan features and decorations. There are plenty of plug sockets and mirrors in the right places. The bathroom is built with traditional materials and the brass fittings that you see for sale in the souks. The rooms downstairs and the terrace upstairs are comfortable and relaxing. The cleanliness, mentioned in previous reviews, is excellent. We didn't use the gym or the little pool. We didn't see anyone else trying them either but despite them being a reason for booking, after hours of walking around Marrakech I wasn't up for further activity. The breakfast was delicious, with a selection of breads, pancakes, spreads, fruit, yoghurt and some of the best honey I have tasted. To make it even better, they have a cat! We haven't tried other riads or hotels (except for afternoon tea at La Mamounia) but if we come back we will book Riad Eloise again.

Stayed in November 2024

We loved everything about this riad. Alain was very communicative via booking.com's chat feature, and we were welcomed by a pot of tea that was so delicious. The breakfast was fantastic, the staff were so friendly, and the location was perfect. We would definitely return to Eloise for our next visit.

Stayed in October 2024

We didn't find anything we didn't like.

Comfortable authentic rooms. Friendly owner & staff , very informative and helpful. Great value for money. Fantastic terrace , rooftop garden with lovely seating areas to chill in. Very clean and tidy , our room was tidied and cleaned each day with fresh towels . We can highly rate the Riad Eloise and already recommended to our friends and family .

Stayed in November 2024

The approach to the Riad,I found it really scary,was not what I expected.

Stayed in October 2024

Nothing

Location is great, staff is sooo friendly.

Stayed in October 2024

Note that old city center is not accessible by car to all smaller streets,

Traditional morrocan house, nice staff and atmosphere, felt very welcome. Close to city old center, All clean and neat

Stayed in October 2024