Breakfast on the beautiful terrace.

Stayed in October 2023

1. Breakfast was average 2. You have to ring the bell/knock for the staff to open the door. Would have been better if we had access to the main door of the property.

1. Room size was perfect. 2. Receptionist was very friendly and accommodating. 3. Location was close to the shopping area. 4. The lobby area was very nice

Stayed in November 2023

We liked the willingness to help. Whatever we asked Wara, Hamid and Ayman were there to help

Stayed in October 2023

Beautiful and well maintained property. The staff was very attentive and we really enjoyed Nufal.

Stayed in October 2023

Traditional yet modern

Stayed in October 2023

It’s a traditional Riad yet with modern amenities. Food was superb.

Stayed in October 2023

We loved it

This Riad has been beautifully restored in a way thatch faithful to it origins. The staff could not do enough for us. The roof terrace includes a glazed area so even when the wind got up bringing with it some rain, we could still enjoy the amazing views over the Medina. This is a true Riad with a fountain in the centre of the courtyard and no outward facing windows, this creates an oasis of calm. We chose a junior suite which was really spacious.

Stayed in October 2023

The property is physically, exquisite and well kept. The rooms are spacious and comfortable.

Stayed in October 2023

Breakfast, excellent, very healthy.

Stayed in October 2023

No improvements necessary

The history and cleanliness of the building

Stayed in October 2023

Anything

Everything the hospitality great staff and amazing place like palace

Stayed in September 2023

We highly recommend this beautiful Riad. It used to be an old palace built for the ruler of Fez many years ago, going through several owners, becoming an art gallery, all before it became the beautiful hotel that it is today. The lobby is inspiring beautifully decorated. The room we got on the 1st floor was huge marvelously designed and decorated and the bed was large and comfortable. The host Wara was so nice and helpful.l and Mama Fatima the owners mother was very friendly and welcoming

Stayed in September 2023

Everything was great!

The Riad is a dream, the Royal Suites are beautiful and unique. perfect stay in magic Fez!

Stayed in September 2023

Would have liked some non bread options for breakfast. I am diabetic and should not eat bread

Truly an exceptionally beautiful property and room …took my breath away. Kind staff

Stayed in August 2023

room was so beautiful and clean.

Stayed in August 2023

breakfast excellent- location excellent

Stayed in July 2023

Complete surprise when you enter the door of the hotel: a real palace with a warm welcoming staff. We enjoyed our stay very much; Thank you All!

Stayed in July 2023

We had a hard time with the tv but Ayman and Hamid came to our room and showed us to how to use it; might be a good idea to have a little card with some instructions/directions. As grateful as we were to be able to have wine, it would have been great to have had other options (e.g. beer and for me, cava or champagne).

The staff treated us like family! Ibtissam, Ayman & Hamid went out of their way to make us feel welcomed and taken care of. Ibtissam would check in everyday to ask what we wanted to do that day, make suggestions, and book tour guides for us. She even arranged for a picnic lunch for the day we drove up into the mountains. There was literally nothing that Ayman would not do for us, including personally walking us over to the market one day and sitting with us at the end of the each day on the roof top patio to share his knowledge and passion for Morocco. Hamid was always there with a smile as he poured our coffee and greeted us warmly when we returned each night. These individuals made our visit very special. The Palace itself was so far beyond our expectations. When we first arrived, Ayman came outside to help us deal with our taxi driver(he must have seen us on the security cameras) he smoothed things over and showed us the way to the Palace. We were served mint tea while Ibtissam shared the history of the Palace and then shocked us by showing us to the Royal Suite. We couldn't have it for all three nights but she said that it was available for the one night and she thought we would enjoy it!! The room we moved to the next day was equally breathtaking. Why would you stay in a hotel when you can stay in a PALACE?! Definitely the most unique place that we have ever had the privilege to stay at! The roof top patio was amazing. I can't describe the beauty and awe of hearing the call to pray as the sun is going down over the historic city of Fez. I should also mention that the food is made by the owner's MOM!! Definitely try some of Mama Fatima's Moroccan dishes; the food was beyond excellent! I would like to thank Ibtissam, Ayman & Hamid for your exceptional service but most importantly for your genuine friendship. We feel deeply grateful to have met you and to have stayed in such an amazing place!

Stayed in June 2023

The beautiful rooms and amazing rooftop!

Stayed in June 2023

very kind and good price.Room is very beautiful.I want to come again.

Stayed in June 2023

everything was beautiful, service was very good. staff extremely polite and helpful, always happy to help.

Stayed in June 2023

The place was very beautiful ( a small palace restored ), comfortable. The hotel personnel excellent and location very convenient.

Stayed in June 2023

The Fes Maya hotel is an exceptional choice for accommodation in Fes. It exudes beauty and grandeur, resembling a true palace. Our room was incredibly spacious, boasting high ceilings and adorned with exquisite decorations. We were delighted by the breakfast served on the rooftop, offering a breathtaking view and a wide array of delicious food. Sama, the staff member attending to us, was truly outstanding. She took exceptional care of us from the moment we arrived, assisting with parking and providing us with a map along with numerous excellent recommendations. Sama's guidance led us to discover remarkable places and experiences. One such recommendation was the hotel's hamam, where we indulged in an amazing and relaxing spa experience. Our stay at this magnificent hotel was truly unforgettable, and I cannot emphasize enough how highly I recommend it. To add to her exceptional service, Sama even offered us red wine, soup, and packed breakfast for our early checkout. Her attentiveness and generosity further exemplified her excellence.

Stayed in June 2023

Everything was perfect

Wonderful place and very caring staff there always with a smile so helpful

Stayed in June 2023

Not enough lighting in room. An extra lamp would have fixed that.

Staff was very accommodating, friendly and made us feel at home like family. Breakfast and overall service by staff. Bathroom and room size

Stayed in June 2023