We had a room mix up when we arrived late, Wasn't a great start but it was sorted perfectly and without hassle the next morning. Staff were super-friendly and helpful.

The surrounds looks a little daunting when you arrive, but it's worth it. Place very serene, quiet, safe, good location at the start of the souks, next door to the Palace. Seriously cannot rate this highly enough. Will definitely come back here. Thank you team

Stayed in April 2025

Nothing

Peaceful part of the Medina

Stayed in March 2025

We were very happy with everything. We can;t think of anything we would change.

The riad was everything we hoped for, close to the centre of the medina and the sires and restaurants but also quiet and calm. We styaed for 8 nights and were sad to leave. The staff were very helpful and always courteous, a real pleasure to deal with.

Stayed in March 2025

WiFi was patchy

Fabulous place. Staff were lovely. Great location.

Stayed in March 2025

The staff, especially the night manager, were delightful. We felt completely looked after and the Hammam was excellent. The breakfasts too were just right.

Stayed in February 2025

Stunning property, excellent location.

Stayed in February 2025

My teenage daughter and I enjoyed a fabulous stay at the Riad Flam & Spa. Great location with only a short walk to the heart of the medina, wonderful friendly staff who make you feel comfortable and take care of all your questions and make the stay so easy and special. The Riad itself is stunning with a beautiful courtyard. We stayed in the top suite which is one of the most unique and sumptious rooms we have ever enjoyed. Absolutely gorgeous with large bathroom and sitting area, excellent closet space and easy access to the gorgeous terrace with Medina views. We. especially want to thank Issem who made us feel so welcome and offered such friendly hospitality which was appreciated given that we were two Canadian females travelling in Morocco for the first time. We also enjoyed a massage at the Riad Flam which was very special. WE highkly recommend Riad Flam. & Spa. It exceeded all of or expectations and was great value.

Stayed in February 2025

Location was great, staff were fantastic and overall Riad was beautiful

Stayed in February 2025

We weren’t overly impressed with breakfast, the same every morning. No Tea or coffee facilities in the room, no water in the room either. for the price these little things would have made a difference.

A beautiful Riad, staff were lovely. Lunch was prepared for us on arrival which was about £20

Stayed in February 2025

It was quite, no mosque nearby to wake us up, amazing staff, amazing service

Stayed in February 2025

A bit of renovation would be usefull

Very friendly staff. Nice breakfast and cozy rooms.

Stayed in February 2025

There should be more iron available, we were occupying 9 rooms and there were only two irons available so at times we were waiting to get it. Can’t really fault them for anything else other than that, they were amazing.

Staff were exceptionally helpful and kind, nothing was too much for them. They were always smiling and happy to help with anything and everything. A very special shout out to Hussain and Issam who went out of their way to accommodate all our needs and wants with always a smile on their face. The Riad was a short walk from the Jewish square which was very convenient for transport to activities.

Stayed in February 2025

I had a laundry bag left in the room for me to take back after the trip, which disappeared. Staff were questioned based on the possibility of it being taken away to be laundered by mistake. The onus was left that perhaps I had taken it away when leaving the Riad - I think that I would have known that.......

The Riad is very quiet, yet a 10 min walk from the main square. The rooftop breakfast with the sun rising was a treat and having a bar and jacuzzi open at night time was a lovely bonus. Staff were very pleasant and accommodating.

Stayed in January 2025

The room was very nice but we had 2 single beds put together, we booked deluxe room expecting a double bed. & we didn’t know about it But they were put together & very confortable so… it was ok :)

Staff was amazing ! Big Thank you to them ! Breakfast on the rooftop , very pretty and quiet chill area. Enjoy the jacuzzi with a glass of good wine from the bar on the rooftop top with a beautiful sunset on Marrakech. Quiet & peaceful Very clean

Stayed in January 2025

A beautiful Riad with very kind staff. Also great breakfast.

Stayed in January 2025

We loved the Riad, and just one point would be to light the fire in the main lounge in the mornings ( as at this time of the year it can be quite cool). In saying that, we were fortunate that the weather was warm enough to have breakfast on the roof terrace on a couple of occasions.

The Riad was extremely comfortable and well located to walk to the Medina and Souk markets and Restaurants.

Stayed in January 2025

The staff were very friendly and helpful. I especially want to thank Hüseyin. Jakuzi was gorgeous. There is cul de sac Hamam Bath. The price is exactly reasonable and worth the service.

Stayed in January 2025

Intimate and boutique experience, very relaxing

Stayed in January 2025

Everything! The place is really amazing and very well located- walking distance to all the main places to visit- the staff is exceptionally good, they made us feel like home! The Riad is exceptional, the facilities are very comfortable, clean and breakfast on the roof terrace simply a dream.

Stayed in December 2024

the location is great, very close to EVERYTHING!

Stayed in December 2024

Lovely staff who are always happy to help and make your staff amazing. Food was great, the rooms are very clean. We enjoyed our stay very much. We would definitely stay again. Location was easy to access everywhere.

Stayed in December 2024

service

Stayed in December 2024

Good value authentic Riad in excellent location, rooftop terrace is a great bonus. + Well appointed authentic Riad with the added bonus of a spacious roof top terrace, great for watching the sunset and enjoying the hot tub. Excellent location means it is possible to easily walk to all the key sites. All the staff were friendly and keen to help with any questions. Highly recommended. + will definitely return

Perfet location

Stayed in December 2024

Nothing it was lovely.

The Flam and Spa is a beautifully designed hotel with a lovely serene feel due to the natural materials of stone and wood. The workmanship of the wooden decorations are gorgeous. I have not seen anything like it elsewhere. The hot tub was a very nice addition to enjoy and the staff couldn’t be nicer or more helpful. We thoroughly enjoyed our 3 nights here and would highly recommend. Quite area but minutes from the main streets. Our room which was one of the suites was stunning and the included breakfast was varied and delicious with fruits, cake, pancakes and eggs with coffee or Ming tea.

Stayed in December 2024