We liked the location, but know it’s not walkable. Food/kitchen issues - I have some food allergies, and the kitchen had lots of trouble understanding, moreso than most restaurants in Morocco - and I speak passable French. After telling them that I could not have chickpeas they still delivered me a dish with chickpeas in it; told me there weren’t any; and when I asked what the sauce was, they said it was chickpeas. While I am sympathetic to language barriers, this felt pretty bad, and again, I have not had this issue anywhere else. The potatoes that I had as a side were amazing though! Also, the lunch menu felt a little lacking - nothing grabbed us as interesting and the dishes we ended up with were just okay.

Insanely gorgeous, especially the pool. The room was also amazing luxurious, with outstandingly good toiletries - I already love nice skincare and I will be switching to the lotion brand in the room immediately! All staff was very kind and accomodating. The breakfast was very good & great variety.

Stayed in June 2022

design, staff,

Stayed in April 2022

This is not a 5 stars hotel. Not a chance. More like a 2-3 at best. We couldn't sleep well as the room has super thin walls. We could hear the washing machines running from 6am onwards. There were cockroaches in the gym. Basically awful.

Breakfast was ok

Stayed in April 2025

1. No welcome drink for us (other guests were offered this) 2. Taking deposit without explaining why its needed 3. No walk through of the hotel to show the rooms and amenities like gym and spa 4. Nobody brought us to the room (all other hotels during our stay in Morocco were much better with this) 5. Lack of communication or staff just doesn’t care - we were asking help with a specific request multiple times and you need to drag information from staff, nobody tries to resolve things, but it’s a 5 star hotel? 6. The breakfast is very small 7. Bathroom smells with canalization

We wanted a modern hotel, so we decided to pick this option and it’s good.

Stayed in November 2024

The location

It is clean and nice design.

Stayed in December 2024

Breakfast ends at 10 Bad insolation

Clean

Stayed in November 2024

1/ Sloppy staff. They forgot to return to us our passports at check-in. So someone from reception came aggressively knocking at our door at 11.45pm, when we were asleep already. What kind of a joke is that?! Could they not just wait for the morning? 2/ Faulty electric equipment: we were almost electrocuted by the bedside lamp. We tried switching it on and the switch literally exploded. The lady at reception apologized profusely but the damage was done already. 3/ Food: really disappointing. Breakfast was average at best with little choice and pastries were not fresh. Ordered harira soup in the afternoon and it’s hands down the worst harira soup I had in my life as a Moroccan. Extremely overpriced food menu 4/ Location: beware of following waze or google maps to get there. The hotel is adjacent to a very underprivileged neighborhood. We did not feel safe driving through jt at night let alone walking around the hotel.

Comfortable bed, hotel terrace

Stayed in October 2024

- The rooms have a very bad ventilation system. The air conditioning is facing the bed. Without air conditioning, you can barely breathe. With air conditioning, you can't sleep because of the badly installed airflow and noise. - The food is overpriced and not hygienic. We both got a stomach ache after eating all meals in the hotel. I specifically told the waiter that I am pregnant and asked for them to only use ingredients that are pregnancy proof. We heard more guests complain about a stomach ache. After the breakfast buffet, it was clear to us that the kitchen does not work hygienically. The meats were left unrefrigerated on the table from 7 a.m. to 10 a.m. - We asked for a taxi. When the taxi arrived the reception called us. When we went downstairs, they sent the taxi to get medicine for another guest with a stomach ache. So we needed to wait another 15 minutes. - At checkout nobody asked how our stay was.

The pool area is small but looks nice. Rooms are aesthetically pleasing to look at, but not comfortable.

Stayed in September 2024

It is not a 5 star hotel. Staff quite disappointing, overreaching, (for example the lifeguard swims in the children's pool). There are many details that are not well cared for, such as dirt in corners, very noisy works. The restaurants are disappointing, bordering on rip-offs (the worst is the Lebanese restaurant). The prices of drinks are extremely expensive. In short, at best 4 stars.

Nothing remarkable

Stayed in August 2024

There was loud music until 00:30, which we could hear very clearly in the room. Something in the pool was broken, so we couldn’t swim. Weird stains in the bathtub. Very expensive in comparison to other stays. We stayed in a Riad of half the price which was way better.

-

Stayed in June 2024

The customer service across the board is terrible. Found them incompetent, not well trained and most couldnt speak any English, only Arabic and a bit of French. These days all 5 star hotels need English speaking staff as well. We asked them to book a guide with car to take us to the Medina/tanneries for a few hours. Guide turned up, no car so hotel shuttle dropped us (for a fee) at the Old Medina then we taxi-ed around from there. Tour amazing (300 MAD). On return hotel asked us to pay the guide direct and we didn't have enough cash on us and hotel wouldn't put it on our tab. That was the plan in the first place. Hotel organises/books tour for us and puts it on the hotel bill. Very embarrassing and awkward, gave guide about 220MAD and he said dont worry about the rest. Staff just said I could walk down the street to the nearest ATM!!

The hotel is beautiful despite the dodgy road in. The pool is great, the outdoor dining and rooftop bar is fabulous and gives great views over Fes. But it was 45 degrees when we were there so too hot to enjoy. Room was pretty good, we had the bathroom located in a glass walled room which was pretty cool. Buffet brekky not bad, we ate dinner at the Relais de Paris in the hotel which was ok.

Stayed in August 2023

The location and getting to the hotel was terrible. A fire broke out at midnight and we had to evacuate the hotel. We didn’t know what was going on as none of the staff present could speak English to us.

The hotel was clean and the food was very tasty (breakfast was average).

Stayed in July 2023

The Room

In the worst places is FES, you find and expensive hotel build in the middle of nothing , a very unpleasant areas.

Stayed in June 2023

The hotel is located in an abandoned place where you cannot find regular taxis. In order to get into Medina or the city centre you need to ask the reception to get you a taxi. But you get a standard price of MAD 50 although the realistic price is between MAD 10-20. Also for the airport transfer you get a ridiculous quotation from the staff (one says MAD 300, the other says MAD 350). However, the actual price would be between MAD 150-180 max. I personally thing both adult and kids pools should have a heating system as the water is very cold despite burning weather conditions. That being said, if you to there with a child to swim, I’d say it is not a child friendly hotel. Last, the hotel facilities show indoor pool picture and sauna, however, they do not exist according to staff…

The hotel interior is very beautiful. The view of the city is amazing. There are variety of restaurants serving very delicious food (although very much overpriced) both Moroccan and International. The rooms are very comfortable, great air conditioning system, spacious. Housekeeping staff are very friendly and disciplined

Stayed in June 2023

spa and general lack of maintenance

breakfast

Stayed in March 2023

The hotel is located in a slum literally with piles of trash very weird. No real closet just open hanging stuff. The carpet in the bedroom ( I would have preferred no carpet) but it was seriously stained. Not good.

The staff was very nice and food was decent. Beautiful view from the terrace

Stayed in October 2022

- Poor breakfast options for dairy-free and vegan people. We had to ask about each and every item, and ultimately had a lot of hassle trying to have breakfast and get dairy-free milk. Not a 5* experience. - The restaurant was fairly good, again with limited options for vegans, but horrifically overpriced. I paid 180 for a falafel wrap with hummus - this would be considered very expensive in central London. - In addition to all of the food issues, my partner and I both fell sick at the hotel - we are sure we ate food that contained dairy when we were told it didnt. Again, not okay. - The massage, which is branded "Givenchy" was terrible. - Go to the Mandarin Oriental if you want 1) A good massage 2) Good food 3) Good customer experience 4) Not to fall ill during your stay

It's a beautifully designed hotel, with a nice pool area. The rooms were very clean. Friendly staff. The wait staff tried but seemed to be unsure how to deal with our requirements.

Stayed in September 2022

The receptionist wasn't professional and was very impolite , I arrived with my wife and we was very tired but she didn't even bother herself to invite us to have a sit , rather she asked us rudely about a marriage certificate, even though I and my wife share the same last name in passports , when an European lady have a Moroccan last name of the person who is with her , she is literally his wife ! Oh and worst the receptionist added if you have a red passport I wouldn't ask you at all about a marriage certificate , so a Moroccan couple are very welcome for adultery as long as they show a red passport ? Ridiculous and has nothing to do with the Moroccan law ! This is my third forth stay in this hotel and will be the last one !

The decorations and the place .

Stayed in August 2022

Full of screaming children

Architecture

Stayed in July 2022

My family and I stayed here recently. The hotel is very pleasant, clean and the staff are friendly and helpful. But there are a few areas for improvement. Whilst breakfast was adequate we felt it fell below what is expected from a five star hotel and there is definitely room for improvement. We were told the room amenities- shampoo is charged not including in the room rates just the first day , soap etc. We felt these should have been included in the room rates . We were advised not to walk to the city centre at night but to take the taxi. The charge per journey was dirham150. I felt this was high for a 2minute journey and think that you should review the price.

Stayed in July 2022

the lack of staff and the breakfast was minimal

the facilities

Stayed in July 2022

Dinner - pasta with sea food lead to gastro-intestinal problems during night for me and my husband

Breakfast

Stayed in June 2022

Staff

Restaurants

Stayed in May 2022

We already have visited Hotel Sahrai last year and it is always a pleasure to spend a part of our holidays there. We just fell in love with this splendid place. Everything is perfect, from the reception, to the room, all outdoors facilites. The spa is a haven of peace. The breakfast is fantastic. The security and all the staff are fabulous. Anywhere you walk in the hotel, you always feel very welcomed. This year we had a chance to meet Samantha who was adorable with us all along ou stay and pleas say thank you again to her as she took very well care of us.

Stayed in July 2023