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Reviews of New West Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Ard Ayush Street, Peace Avenue, 5th Khoroo 10th Khoroolol Building 91, Bayangol, 210526 Ulaanbaatar, Mongolia

#9 of 62 hotels in Ulaanbaatar

Guests' Choice

Review Score

Based on 49 hotel reviews

8.6

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    8.7

  • Location

    8.0

  • Facilities

    8.5

  • Staff

    9.1

  • Value for money

    8.7

  • Free Wifi

    8.3

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Showing 1 - 25

  • Reviewed: January 30, 2025

    8.0
    Very good venue for its value. I’d definitely stay again
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    I am happy with my stay. But for other travelers it’s good to: 1. Remember to check if the shuttle is indeed arranged for you one-two days before the trip; 2. Use google translate in case English is not enough. I found that even at the reception it was better to translate few things to Mongolian to ensure 100% understanding

    I had everything I needed to spend long layover between my long flights: comfortable bed, nice shower, all the shower equipment. Also, the stuff is very friendly, kind and helpful 🤍

    Stayed in January 2025

  • Reviewed: January 11, 2025

    8.0
    Great stay! Would definitely recommend!
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The bedding was a bit dustier/spotted than expected, but it was cleaned and within the value of price paid for the stay.

    Great value for money. The hotel room is big and well accommodated, with a comfortable bed and a clean bathroom. Check in/out is easy and hassle free, even with the language barrier. Staff were friendly and also brought complementary food on arrival to the room.

    Stayed in January 2025

  • Reviewed: October 30, 2024

    10
    Enjoyable
    • Leisure trip
    • Solo traveler
    • Deluxe Double Room
    • Stayed 7 nights
    • Submitted from a mobile device

    Lovely room..on 5th floor..nice big window..helpful staff.....good breakfast...nice and warm...

    Stayed in October 2024

  • Reviewed: October 19, 2024

    10
    Comfortable bed
    • Solo traveler
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Friendly personal, clean big room, location

    Stayed in October 2024

  • Reviewed: October 1, 2024

    8.0
    Great staff outside the center
    • Leisure trip
    • Travelers with friends
    • Deluxe Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The hotel is about 4 km from the city center. Unfortunately, traffic is so bad in UB that means an hour to get anywhere. But insane traffic is a problem for all hotels in UB.

    The staff went all out to help us. 10/10. The rooms were comfortable.

    Stayed in September 2024

  • Reviewed: September 30, 2024

    10
    nice hotel with breakfast
    • Leisure trip
    • Travelers with friends
    • Comfort Triple Room with Shower
    • Stayed 2 nights
    • Submitted from a mobile device

    nice staff , breakfast was included. room is clean.

    Stayed in September 2024

  • Reviewed: August 25, 2024

    9.0
    A pleasant hotel for a short stay
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    The room walls are very thin and I could hear my neighbours TV

    The location is good, Emart (massive supermarket) is only 10 min away. We managed to park a car (the hotel reserved a spot for us). The room is the same as on picture. The staff speaks English!

    Stayed in August 2024

  • Reviewed: August 19, 2024

    8.0
    Overall our stay was very pleasant and enjoyable ; made more easier by the very responsive staff
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 5 nights

    The room air-conditioning could have been better and the daily breakfast spread a bit more consistent and varied in menu

    The customer and hospitality of this hotel was outstanding. A special thank you should go out to their guest service representative - Tuya. She is truly remarkable and very responsive. Very helpful in making arrangements and sorting out requests.

    Stayed in July 2024

  • Reviewed: August 18, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Had a couple of minor issues. The Wifi was very weak in our room. We couldn't get the fridge to work. But all in all, a pleasant stay for this price.

    It was a decent hotel. Most of the things were brand new. The staff was helpful, even though we had a language barrier. Breakfast was very nice and generous compared to what we are used to from Europe.

    Stayed in August 2024

  • Reviewed: August 18, 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Excellent service, very friendly receptionist... It's great that they have the airport pick-up service for an extra price and also with the use of taxis... Very good service, the room, everything clean, no complaints, highly recommended for travelers to Mongolia

    Stayed in August 2024

  • Reviewed: August 6, 2024

    10
    location is great,room is clean, staff is really kind and helpful. UB known as its terrible traffic, so I ask the first
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    none

    staff

    Stayed in August 2024

  • Reviewed: August 4, 2024

    8.0
    Great Value Stay, Slightly out of City Center
    • Leisure trip
    • Solo traveler
    • Deluxe Double Room
    • Stayed 1 night

    The hotel is a bit out of the city center. If you’re planning to explore the main attractions, be prepared for a bit of a commute. Also, the area around the hotel isn’t the nicest part of the city. It's not terrible, but it’s something to be aware of if the location's a big factor for you.

    I recently stayed at this hotel, and I have to say it was a good experience overall. In terms of value for money, this place really hits the mark. The price was super reasonable. Plus, they include a tasty breakfast every morning - definitely a nice perk and a great way to start the day. The room was clean and comfortable. Another bonus is that there's a mini mart nearby, so it's easy to grab any essentials or snacks. If you’re looking for a budget-friendly stay with a good breakfast included, this hotel is a solid choice.

    Stayed in July 2024

  • Reviewed: July 13, 2024

    8.0
    Nice Spot But Hot.
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The air conditioner wasn't too powerful, and I couldn't sleep well because it was so hot.

    The location was great. I loved being near the E-Mart. The staff were excellent.

    Stayed in July 2024

  • Reviewed: July 10, 2024

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Professional acting on check in, everything went smooth.

    Stayed in July 2024

  • Reviewed: July 10, 2024

    10
    I can recommend to everybody this hotel, all people who work there are very good people, very polite and honest.
    • Leisure trip
    • Group
    • Standard Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Everything was on a good level.

    We were there second time and everything was so good like in a first time.

    Stayed in July 2024

  • Reviewed: July 5, 2024

    10
    We liked everything, personal, number everything is great.
    • Leisure trip
    • Group
    • Comfort Triple Room with Shower
    • Stayed 1 night
    • Submitted from a mobile device

    Very good number.

    Stayed in July 2024

  • Reviewed: June 15, 2024

    10
    Exceptional
    • Leisure trip
    • Travelers with friends
    • Standard Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    There is really nothing to complain about this hotel. I enjoyed my stay.

    Very good value for money. The staff were welcoming, the rooms spacious and clean.

    Stayed in June 2024

  • Reviewed: June 13, 2024

    8.0
    Reliable, friendly… and a top class breakfast in an unforgettable city :)
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The only thing I found was that some small refinements to cleaning could be welcome. The traveler has to be aware that the hotel is slightly outside of the centre, but it is directly on Peace Avenue and if you can navigate the taxi system, you should be fine.

    The staff, in particular the driver / manager were just wonderful people and highly reliable. I would return for them alone. The breakfast was tasty and the lady at reception was thoughtful to provide a take-away breakfast even at 6 in the morning. So kind! Ulaanbaatar is a very interesting city and absolutely deserves a visit.

    Stayed in June 2024

  • Reviewed: May 17, 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveler
    • Standard Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The owner helped me a lot with car rental and drivers. Has a lot of contacts to arrange tours also to remote areas. Clean and comfortable rooms, sound proof windows. Individual breakfast.

    Stayed in May 2024

  • Reviewed: May 11, 2024

    10
    A very good hotel with very nice staff!
    • Leisure trip
    • Group
    • Comfort Triple Room with Shower
    • Stayed 2 nights

    One of the best hotels in Ulaanbaatar! The location is very close to the Dragon bus terminal, but not too far from the center as well. The staff is very nice and helpful and really does everything to make your staying as much comfortable as possible. Also, they speak very good English, which is very important! I stayed here with a group of 14 tourists and all of them liked this hotel!

    Stayed in May 2024

  • Reviewed: January 30, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Spacious clean rooms, close to everything

    Stayed in January 2024

  • Reviewed: October 6, 2023

    10
    More than amazing
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    It was an amazing experience. I had 17 hours stopover in Ulaanbaatar. As promised, the hotel manager, Ms. Ganaa picked me up from the airport at 3:30 am (even the airport name written on my itinerary was wrong due to the agency mistake that i bought, she double-checked and came to correct airport). She was super nice with a great language skills. The room and the other stuffs were all nice. They arranged all according to my schedule, even the breakfast time. They helped me to utilize my 17 hours in most perfect way. In the end, Ms. Ganaa dropped me back to the airport perfectly on time. It was a great experience. Very clean room, super kind staff, and not greedy management… I strongly suggest everyone. I can clearly say that the best hotel experience of my life.

    Stayed in October 2023

  • Reviewed: May 15, 2023

    10
    Exceptional
    • Solo traveler
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Friendly staff

    Stayed in April 2023

  • Reviewed: September 6, 2022

    10
    Exceptional
    • Business trip
    • Solo traveler
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast is too poor

    Very friendly personal. Silent rooms. Clean. Got breakfast to the room:-)

    Stayed in September 2022

Showing 1 - 25

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