Estrada do Arco, n.o 21, Macau, Macau
#15 of 73 hotels in Macau
Guests' ChoiceBased on 275 hotel reviews
8.9Cleanliness
9.2
Comfort
9.1
Location
8.6
Facilities
8.9
Staff
9.1
Value for money
9.0
Free Wifi
8.3
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End of dialog contentReviewed: January 18, 2024
Peter
United KingdomBetter communication between staff
Location and price
Stayed in January 2024
Reviewed: January 17, 2024
Jun
MalaysiaVery clean and new
Stayed in January 2024
Reviewed: January 16, 2024
Mg
AustraliaBreakfast management is not flexible. No ticket with exact date no breafast. No take away even someone is sick in bed. Breakfast itself almost the same everyday.
Reception staff super friendly and helpful. The hotel is new and super clean with great view looking out.
Stayed in January 2024
Reviewed: January 14, 2024
Yz
SingaporeNA
Great customer service, and I love the location because it was in the neighbourhoods! Special thanks to Mia for making our check-in so smooth and easy!
Stayed in January 2024
Reviewed: January 9, 2024
Lixing
ChinaNothing noticeable.
Pretty new and clean.
Stayed in December 2023
Reviewed: January 9, 2024
Chrisclare
MalaysiaThe toilet and shower only separated by curtains, which made the toilet area wet after shower. Location wise, this hotel is a little far off from the city centre, so we spent a bit of time taking the bus. However, the bus stop is just up the street so it was easy to get transport.
We love how attentive the staff were, from checking in to checking out and assisting us with instructions on how to get to places. We also love how little things were put in the room like auto lights in the cupboard and stuff like that made our room even though was small but it had everything and was very comfortable.
Stayed in December 2023
Reviewed: January 9, 2024
Krishnarow
MalaysiaNice place, due to location.Restaurant staff helpful. Nice hospitality. Say thank you to Restaurant staff and FO staff
Stayed in January 2024
Reviewed: January 9, 2024
Kok
MalaysiaStaff very friendly and helpful
Very clean, very near public transport easy to travel around
Stayed in January 2024
Reviewed: January 6, 2024
Juliet
Hong KongIt could have been better if you have a staff especially in the restaurant who could understand and speak English well.
The breakfast was good and very satisfying. The staff also were very nice and accommodating. We love the place, easy to access in any tourists spot.
Stayed in January 2024
Reviewed: January 5, 2024
Aleksei
AzerbaijanVery dark in a military style uniform are dressed up for restaurant staff. The staff don't have enough experience in operations with a coffee machine, the morning coffee is too dark
Really new hotel. Rooms aren't big, however a lot quiet. New furniture, pleasure interior. Friendly and professional staff at the reception and restaurant.
Stayed in January 2024
Reviewed: January 4, 2024
Kumar
New ZealandThe family room has four occupancy, but the breakfast is available for three people only. It'd not a central location, but Macau is easy to travel via public transportation.
We loved the complimentary breakfast, and friendly staff that looked after us. When we checked out they made sure we got the taxis to the airport and she stayed on the ground floor until we left. The facilities are small but it'd new and we liked the family rooms
Stayed in December 2023
Reviewed: January 3, 2024
Ceceilia
MalaysiaLocation
Breakfast was best in town..the staff was so friendly 😁... location was a bit odd as my taxi driver was not able to find it at first.. otherwise the view n rooms was amazing
Stayed in December 2023
Reviewed: December 31, 2023
Arlene
PhilippinesThere was a bit of a language barrier. Staff can improve in learning English.
Hotel was near public transport so easily accessible. Facilities were clean and room was very comfortable.
Stayed in December 2023
Reviewed: December 25, 2023
Chatvipa
ThailandAir conditioner cannot be controlled. It is only be the heater.
New and near bus terminal from HK
Stayed in December 2023
Reviewed: December 23, 2023
Liew
ChinaThe staffs are all very friendly and the location is not far from the Macau border. Need to walk about 500m from the border. Overall, it is a nice place to stay
Stayed in December 2023
Reviewed: December 20, 2023
Ee
MalaysiaThe location is a bit far from the city centre but it's very easy to get the bus at a cheap price 3 macau dollars (using transport cards). It's very frequent too. Also, u get to experience the locals' lifestyle. So not exactly is a cons
New, nice, and clean. Comfortable room size. Free breakfast. Nice people. Highly recommended
Stayed in December 2023
Reviewed: December 18, 2023
Veronica
MalaysiaThe location is good, many restaurant nearby. And the most important is the hotel is clean
Stayed in December 2023
Reviewed: December 17, 2023
Wassim
Germany-
The staff is very friendly and helpful. Good location next to a stunning temple and not far from the main attractions. Great chinese breakfast as well ! Thank you all for your kindnews and help during our stay.
Stayed in December 2023
Reviewed: December 17, 2023
Rick
Singaporenoisy guests even after midnight
location, modern, clean, friendly front desk staffs
Stayed in December 2023
Reviewed: December 14, 2023
Serine
SingaporeSome food for breakfast is not warm enough, especially when the weather is cooling
Good. Location is fine. We had a connecting room for 3 pax, although room is small but cosy & comfortable.
Stayed in December 2023
Reviewed: December 14, 2023
Amy
MalaysiaThe water current at the shower is very small, it's a little frustrating when it comes to washing hair.
Location is great for us! There's a lot of shops around the hotel - restaurants, supermarket and bus station is just across the road, where it basically brings you to most places around town. It's also walking distance to the border / immigration to Zhuhai (China). In the evening, when there's nothing much in Macau, we literally walked to Zhuhai for cheap massages & great street food. The hotel staffs are all superbly helpful whenever we need help in direction or getting taxi. The beds are very comfortable. The view from window is nice at nice, overseeing the hotel which looks like castle opposite the street.
Stayed in December 2023
Reviewed: December 14, 2023
Jutamat
ThailandThe room and the seneric view is so wonderful. Staff so friendly. Breakfast is good.
Stayed in December 2023
Reviewed: December 12, 2023
Rosemary
MalaysiaThe staffs are friendly and helpful
Stayed in December 2023
Reviewed: December 11, 2023
Yong
SingaporeLocation was slightly secluded, to the point that taxis have a bit of trouble locating. Otherwise, good.
The place was good and comfy. Since business is relatively new, we also received complementary breakfast coupons. Also has universal plugs which allowed easy access to charging devices.
Stayed in December 2023
Reviewed: December 10, 2023
Chi
Hong KongBathroom too small
Very good
Stayed in December 2023
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