Beautiful hotel, with exquisite fishing and craftsmanship, contemporary design and stylish, we love staying here, it exudes luxury without being pretentious or intimidating and the staff are truly wonderful. It’s really well located and within a short stroll to a more Portuguese experience and a short ride to historic relics.

Stayed in April 2025

Great stay

Stayed in November 2024

I wouldn’t change a thing

What a beautiful hotel! The staff were so helpful and friendly, the room was spacious and water / coffee pods replenished daily, the breakfast & food / drinks available in the exec lounge were great, there were several pools to relax in, and the shuttle service between hotels made it easy to visit other locations.

Stayed in October 2024

not applicable

The ambience, decor and service.

Stayed in December 2024

Nil

Shopping mall

Stayed in November 2024

The pillow are too soft.

It’s very baby friendly!!! All the staff are very helpful and friendly. We had a great stay and the room facilities are very modern and comfortable

Stayed in November 2024

the Host at the casino at Galaxy

The extensive menu on breakfast

Stayed in September 2024

The facilities in the hotel were fabulous. There was a beautiful pool and easy access to the grand deck resort water park too. It was located within walking distance of the rest of the strip to. The staff were amazing. They noticed it was as my husbands birthday in a few days time, from his passport at check in. They then provided him with two lovely surprises to the room.

Stayed in September 2024

Nothing

Checkin staff and the view of my room.

Stayed in August 2024

It took us 35 minutes to check-in (not including waiting time in line). Then staff came up to our room because they forgot to take passport details. Check-out was also lengthy and staff over complicated things. I would expect from a 5 star hotel, that check-in and out is effortless and quick. We had four kids waiting and running around.

The hotel amenities are amazing. The rooms are spacious and very comfortable beds, plus kids are well taken care of. Breakfast buffet has a huge variety of Asian and international dishes and service is very good.

Stayed in June 2024

The kids club in JW Marriott seems a bit small and charges fees even for hotel guests.

Great location and facilities with grand resort deck just downstairs and kids club accessible for hotel guests too! Particularly appreciate all the staff at executive lounge, super friendly, helpful and accommodating. Great food and great service!

Stayed in June 2024

There was nothing I did not like

It was a stunning environment. Outstanding service and facilities. Staff were exceptional

Stayed in June 2024

It is pricier than most places and it still requires to walk quite a fair bit to the nearest train station.

The hotel is near to the galaxy mall and hotels. The room is in good condition.

Stayed in April 2024

The only thing I can comment for improvement is the provision of drinking water fountains inside the Grand Resort Deck if not the hotel pool area. Access to potable water should be readily available. It is not only an inconvenience to the us as the guests but it should not be a luxury item to be charged at great expense. Free water bottles are provided in the hotel rooms, why not at the pool area as well where it is most needed?

We had a Premier Room booked for three days through Booking.com and for some reason could not book for the fourth day in the same room. We ended up booking the fourth day in a Standard Room with Trip.com. When we arrived, they upgraded our fourth day so that we may stay in the same room for the four days. The Premier Room was spacious and well designed with a modern feel. Just perfect for the two of us and our 2yo child. It looked over the resort deck and my child was very engaged in the view. Room service is amazing. They folded some of our clothing that had been strewn around and provided additional baggage horses so that our luggage can be accessed off the ground. Our child was provided with a care package. They hung our wet swim gear on the hanging line in the bathroom for us and provided cable management straps for all our personal electronic wiring.

Stayed in May 2024

Nothing

Excellent facilities, great pool area, rooms were large and clean. Staff were helpful.

Stayed in April 2024

NOPE!

The staff of JW Marriot especially when check in "Alexa" explain the hotel facilities very patient to me. Room service "Sue" did clean my room very nice and tidy. And "Grace" from the executive lounge fulfill all our request when we need help.

Stayed in April 2024

Location was perfect and amazing spaces for kids to play around.

Stayed in April 2024

- Like other reviews point out, check-in process must be managed better. We waited an hour for our turn to come up. Requested for an upgrade which took another hour to process and 2-3hr to get rooms. - English speaking staff to be added that will help international tourists

- Very well maintained, royal, great facilities, casino right at ground floor - Access to water park (shared by Galaxy, JW, Ritz and Banyan) which is great for kids and adults alike - Friendly staff and the wide spread in buffet (for vegetarians, they were happy to prepare some that we requested)

Stayed in April 2024

Nothing.

Very comfortable, professional receptionist, clean, quiet.

Stayed in April 2024

Check in took long time and the reception guy made it longer buy checking my bank card thinking the card is fake or stolen !! Not a good behaviour at all.

Huge comfortable room , great location in Galaxy

Stayed in January 2024

Too many people

The room

Stayed in February 2024

Nothing, everything was exceptional gooood

Everything was perfect

Stayed in February 2024

Room was very clean and wel taken care of. Staff really polite and always ready to help. Breakfast was supurb with al lot of choice.

Stayed in February 2024

Location, Cleanliness, Room, Facilities

Stayed in December 2023