I was not aware that the hotel has airport service and a bus going to other locations.

I and my daughter have awesome experience with the Sands Macao Hotel. The Service Quality is good. The staff are really supportive. My daughter also received a birthday cake and it was awesome. Surely we Will come back Thank you.

Stayed in February 2025

None

The front desk are very hospitality and informative . Jason Wu helped with all my inquiries as I was in a business trip to catch up with two meetings. They arranged early check-in and allowed late check out and provide necessary information and recommendations for all questions I asked. The Suite is very clean and large space than most of hotels in a fairly good price. The hotel also provides free shuttles to the borders, other hotels within the same group. So it’s very convenient to visit all major landmark within footstep. Thanks.

Stayed in February 2025

Nothing

Extravagant services, it was more as our expectations

Stayed in January 2025

The hotel is bit far from Macao city coz there are taxis and shuttle bus.

All the staff there are very helpful! Kudos to them!We had request for a birthday surprise for my niece and everything have been prepared nicely with a beautiful cake, balloons and well written card.

Stayed in January 2025

None that I can think of.

Room is very spacious and cosy

Stayed in December 2024

Need refurbishment, a bit old fashioned

Convenience

Stayed in August 2024

The hotel lobby was a little obscured need some clear marking of some kind to be noticed.

It was modern it was very good.it lived up to the five star establishment

Stayed in August 2024

There is absolutely no complaints especially their hospitality. Their service is genuinely above expectations

It was the best service we had throughout our stay at Sands Macao. Their staff was extremely courteous and helpful and knowledgeable.

Stayed in July 2024

Incredible staff and extremely welcoming. Truly a luxury experience. Sands lived up to its namesake. I will definitely return in the future.

Stayed in April 2024

The pillow

The shuttle bus services

Stayed in March 2024

Room service Breakfast was a bit disappointing

Amazing room Nice gift package Great service Free shuttle busses to the strip

Stayed in March 2024

It is a magnificent hotel, I was in #1927 with excellent views, all the comforts and magnificent attention from all the staff and I would highlight the wonderful attention of Sonia and Dean. I will return and recommend it.

It is a magnificent hotel, I was in #1927 with excellent views, all the comforts and magnificent attention from all the staff and I would highlight the wonderful attention of Sonia and Dean. I will return and recommend it.

Stayed in March 2024

Rooms are getting dated

Spacious room. Clean and tidy

Stayed in February 2024

We arrived around noon, a bit earlier than check in time, they tried to find a room for us in a short while and actually it was also upgraded to a harbor view room. They also sent us a snack pack, a fruit dish and a souvenir bear which my daughter really loved. During our stay, all the staff that we met are very friendly and helpful, the shuttle bus also makes traveling convenient. The hotel is very close to the fishman’s harbour, and the Guia lighthouse as well. I will recommend the hotel to other visitors to Macau.

Stayed in January 2024

Nil

Friendly staff who went out of their way to make our stay an enjoyable one. Hotel room is huge and has nice amenities

Stayed in December 2023

Restaurant choice - most of the restaurants open at 12pm and we struggled to find restaurant for breakfast.

Excellent service, spacious room, and we are so impressed with the free room upgrade. Enjoy the Jacuzzi bath in room and stunning view. Overall it was an enjoyable stay. Would come back again.

Stayed in December 2023

Location is not close to the city centre Need 15 minutes walk

Big and cosy room. Quiet environment and next to the Fisherman Wharf where good food is available.

Stayed in December 2023

The casino was not very good

The staff was exceptionally courteous

Stayed in October 2023

Casino was small and less options to play

The courtesy of the staff

Stayed in October 2023

Not many eateries in the hotel.

1. Big guest room with living room. 2. Many shuttle buses with very convenient routes.

Stayed in September 2023

No late bar facilities

High quality room

Stayed in September 2023

It’s a bit far from the main shopping district. Need to check the bus stop so that it will be convenient to move around.

The room is very spacious and love the amenities. The staffs are all very polite to us.

Stayed in February 2023

Not many casual dining options compare to other similar hotels

Staffs are very professional and nice! The beds are so comfortable, both myself and my kids love the beds so much!

Stayed in January 2023

We were so pleased that Aileen from FO recommended for us to have the breakfast delivered in the room instead of going down to the restaurant. The choices were great.

Stayed in April 2022