I couldn’t fault it

It was so central to everywhere

Stayed in March 2023

Man at the check in counter not very helpful in answering questions, no smile

nice view from the room, enjoy the Eiffel tower lights at night, bed is comfortable, nice restaurant in the mall of the hotel serving delicious Chinese food and

Stayed in February 2023

Friendly check in staff. Great drop the key check out procedure, no hassle.

Stayed in August 2022

Nothing i.dont like

I dont have complain about the hotel and staff, the staff amazing, special one Philippine girl I.dont know the name and one Chinese his name Tanner

Stayed in August 2022

free upgrade to suite and thank you for the assist from Ms.Yannie👍👍

Stayed in May 2022

Cleanliness is Very good but the smell of the room even its not a smoking room ... I dont like the smell

Very exceptional, warm and very humble staff most specially on the front desk who assist us upon check in, assisting on our room and make our stay pleasurable .... memories and experience on the water park is really amazing we are enjoyed with our stay

Stayed in May 2022

Swimming pool was closed for renovation. The entertainment opens lates like after 11.00 or 14.00.

Many Activities. Popcorn at the lobby. Location is good. Nice view. Room was great.

Stayed in April 2025

The cleanliness of the room was not on point. I found strands of hair in my shower air, and also lipstick stains on coffee cups. The lack of jet sprays meant the hotel does not cater to an international audience, in spite of the money that we are paying. They charged us an obnoxious amount of money (HKD 154) for a plate of plain vegetable fried rice, without eggs and any sauces. It's probably worth HKD 10.

The Studio City hotel is located in the heart of Macau, along Cotai Strip. The availability of hotel shuttle was a huge advantage to going around Macau

Stayed in April 2025

Check in since 15.00 and finally get the key around 17.00 with different room type from the booking

Nice and clean

Stayed in April 2025

The Spotlight restaurant buffet was supposed to be a world buffet. We booked in advance for this. However, upon arriving at the restaurant, we found out it was a Thai buffet that month. If we had known this, we would have booked elsewhere.

Room was excellent. The outdoor pool was closed that week. We weren't informed of this and were very disappointed.

Stayed in April 2025

Tot it will like the 1st time.. when I was there last year,but disappointed abit

Stayed in February 2025

The bathroom design is dangerous for old people and kid to get in and out. The giant 8 wheels and fun park and water parks are closed during our stay, less shop at the mall, restaurants are expensive.

Free Drinks and snack

Stayed in February 2025

Arrangement of room is not properly, communication before check in can be improved

Reasonable price

Stayed in December 2024

The room is small. The bathroom is even smaller. The food is no good.

Stayed in November 2024

Smelly rooms (smoke smell in room and from aircon), waterpark opens at 12, no privilege for guests. Price of waterpark and long queues (90 min for waterslide). Hardly any English speaking staff

Access to amazing waterpark, location

Stayed in October 2024

Check in took far too long! A long que and then a long process to check in. The buffet breakfast was disappointing for the cost. There was a lot of choice but some things were very dry and didn’t taste fresh.

The complimentary room snacks and drinks were great for the children.

Stayed in October 2024

For 3xxx suite no lounge nor breakfast. Took us 15 mins to find the hotel because we weren’t told we are looking for Star Tower. Spent 2xxx for Japanese dinner downstairs and still felt hungry. Can’t directly do to Parisian. Not much of a view from our room and windows blocked by thick columns.

Not much. There lobby is just entrance to Casino.

Stayed in September 2024

The service was inconsistent.

Slightly cheaper than other hotels in the area

Stayed in August 2024

Staff didn’t know English Breakfast was not as expected, not many options for European people Taxis do not accept visa only cash

Facilities Location View from the room

Stayed in August 2024

most of the shops don’t use apple pay so you have to bring more cash in

it’s a very good place for family vacation

Stayed in August 2024

Many of the restaurants have very odd hours. Not too many places to eat early morning, and the places we ate were really not that good.

Good location and staff. The staff is good all around the Hotel from security to house keeping.

Stayed in June 2024

we check in very late already because the room is not available.

Stayed in June 2024

I was traveling with family and we had 3 rooms. Every time I went back to check in to the other two rooms was very time consuming. There was no que but the process was very slow. I checked in at 3 and only one of the rooms were ready. I had requested extra beds for two of the rooms and my room fees were charged in advance. However only one of the rooms were equipped with the extra bed. I told the staff when I checked out and they were assuming I wish to cancel one of the beds. The staff asked which room I wish to cancel the extra bed. At this point I was furious. Not only were they slow but they also did not grasp the idea that the extra bed was not added. The situation was finally sorted but was quite a struggle!

We stayed in the Star towers and the rooms were very large with great amenities. The pool was also very spacious. I used the fitness room and it had very new equipment. Breakfast selection was not very large but good enough. For the price of the rooms and my experience I will not be staying here again.

Stayed in April 2024

The air conditioning in my room gave out weird smells. Maybe it hasn’t been cleaned for a long time. So I asked room service to spray fragrance to eliminate the smell but still it didn’t work.

Friendly and welcoming service.

Stayed in April 2024

I think between staff there is no enough communication.i had to explain same things to couple of staff all over again about check in issue or the late check out time the day after.other than that in general everything was nice.

view from hotel room was magnificent as well as very clean and tidy

Stayed in April 2024