There was no refrigerator at room. Japanese ramen restaurant accepted credit card with more than certain amount of money. Swimming pool was opened too late at 9am. No time to use swimming pool for business traveler . shower head could not be fixed properly. No 24 hours convenient store available

spacious room. nice view.

Stayed in August 2023

We booked 4 rooms for a week: Room size Bathroom Check in very crowded Old Furniture There is no proper grocery store in the entire area I prefer the Venician Hotel rooms Maximum 4 star The view The que for the taxi was horrible The bed wasn't comfortable The lighting in the room was bad

The location The wifi The theme Room service menu Smoking rooms The pool and the aqua world The kids club (qube) The Eiffel Tower The mall is attached to the hotel Small casino Shuttle service

Stayed in August 2023

I did not get the room view that I reserved and the hotel was crowded. The door to the room is too thin that I could hear people shouting in the hallway all night. Hospitality of the staff is under expectation, only the luggage staff is good.

Nothing. I did not like the hotel at all.

Stayed in July 2023

Rooms are getting old. Carpet and room wasn’t very clean

Stayed in July 2023

to many mainlanders, they were rude, lacked manners, the resort clearly is targeted to mainland tourist, so the turn a blind eye on poor behaviour from this sub group customer base.

Stayed in August 2023

Our room is very good and comfortable.. Staffs are very helpful and very courteous. In room dining were delivered on time. All in all me and family are satisfied for the services given.

Stayed in August 2023

the room is not what i expected as it is old and not suitable for high price THE WAITING line for checkin is toooooooo long as we wait for more than half an hour to check in. just hire more staffs as your hotel has more than 1000 rooms which you can do better!!!!!

the facility in the hotel was great the view is stunning everything is okay a bit

Stayed in May 2023

A/c. Too far away from facilities

Silent room, spacious

Stayed in June 2023

Staff service

Property is very nice

Stayed in July 2023

impersonal

Stayed in July 2023

Old hotel, extremely hard beds and useless pillows, very slow staff (30min for check in).

Stayed in July 2023

TV malfunctioning

Stayed in July 2023

I wasn’t sure was the blanket dirty or not, I end up having skin allergies and rashes over my body. Since I got my own towel for this trip.

Stayed in June 2023

The room size is small Lack of coffee maker and jacuzzi

Location and the birthday cake

Stayed in June 2023

Shopping and food are not to the standard.

Room is good.

Stayed in June 2023

The price I paid doesn't match the expectation of the room size. The room is too small for $450 nightly rates

Very attentive staffs. Complaint on the shower pressure low and hot water inconsistence, they sent technician up within 5mins to solve the problem

Stayed in June 2023

more clear instructions, the hotel is huge, but the price is a bit over-priced

Great location and very unique in Macau

Stayed in May 2023

Booked with non-smoking room, but the whole floor and the entire room is all filled with smoke, feeling so disgusting about it!

Stayed in May 2023

we had a Eiffel Tower view room but the curtain window of the building seemed it hasn’t been cleaned for quite some time.

service was nice and all the staff was friendly and helpful.

Stayed in May 2023

breakfast was up charge in one location. very far away from our rooms. check in was slow. luggage up to room was slow (because so far away) pool didn’t open until 10am.

location was awesome. really enjoyed where we stayed on the Cotai strip and walking distance to other casinos in the area at night time

Stayed in May 2023

But... Check-in took forever, and we had to argue to get a non-smoking room - which we had requested on Booking and which we got in the end. The biggest disappointment was breakfast, we had to wait a long time to be seated, then to get served. The breakfast itself (we opted for the western option) was close to a 3-star hotel. To be fair to the Parisian, similar hotels nearby probably do not score much better.

The room was large and quiet, with a comfortable bed and very large bathroom.

Stayed in April 2023

I lost my Airpod but no one contact me afterward. Although it's a bit damaged on poor contact and I prefer to discard it but no contact should be unacceptable.

Very smooth checkin and out. Fair room service, small but cozy but no free mini bar didn't match the price. Didn't try the breakfast since it's pricey as well.

Stayed in May 2023

casino aimed only at Chinese customers

overall good value

Stayed in March 2023

Very late check in at 6 pm. Also missing toiletries in room.

The view

Stayed in April 2023

No shuttle bus for city centre pickup; the room doesn’t look like 5 star and it’s not as good as other hotels of similar price at $3000+

Quick response to my email

Stayed in April 2023