nothing

We are a family of 8 and we used to go Macau every April for Bai-san. This is our first time to stay at St Regis Macau. The staff we met from the moment we stepped into hotel, are extremely friendly and helpful. The receptionist, Angel is great at doing her job and made us a great holiday. The room is amazing, it's comfy with very nice cotai view, butler service is so good. Don't miss the St Regis Bar, cocktails are yum, they complimented the famous Rose-cake to my niece for her birthday which truly gives her a memorable bday. Totally impressed with the whole team of St Regis Macau. We definitely will come back.

Stayed in April 2025

Room and bed were big. Mattress and pillows were extremely comfortable. Staff were super helpful, volunteered to help make dinner reservation and buy ferry tickets. Location has a sheltered path all the way to Venetian with multiple restaurant options. Also walkable to taipa village in about 20 minutes. Gym was also well maintained, with a smith machine, free weights, cardio machines and exercise machines.

Stayed in April 2025

nothing

everthing

Stayed in March 2025

Great hotel staff were amazing went over and above highly recommend

Stayed in March 2025

The female changing room with only two showers which will be crowded if during weekend stay.

The staff are helpful and professional in taking care of many different situations towards customers different needs and accidental situation that may cause a bit odd toward their services provided.

Stayed in March 2025

Everything was exceptional. The check-in process was smooth, the staff were very helpful and friendly, the room was big and clean with great view of the strip, amenities were perfect. Our butler, Lina, went above and beyond to take care of us even though we were there for just one day. The St Regis bar was also a highliht - nice setting, good vibes, delicious drinks, and friendly staff. This was our first time at a St Regis, but we'll definitely pick it over others on future travels!

Stayed in March 2025

Small point of feedback; When you go in for breakfast at 10:20 and have to wait 10 minutes to be seated. What is no problem at all and well arranged, just don't come on 10:50 on table to notify for a last round and get all in a hurry. Doors buffet shut 10:55. All on time, but when I have to wait to be seated 10 minutes just give me that additional time to finish please. Again, breakfast was perfect but worth to take it a little easy.

The best hospitality and service I found in a hotel this far, from arrival to the last step out all was perfect because of really friendly and helpful staff. Big thanks to them, from bell-boy, luggage service, poolboy, reception and butler service, reception and many more. This made the stay unbelievably good. Then location, perfect to be at the hot-spot (strip) of Macau for go around a few days. Breakfast was just great, what a high quality and large choice, beyond expectations and well worth booking. The pool was really good for some relaxing, large, well maintained, superb beds and super friendly staff. I won't hesitate a second to come back for a longer trip.

Stayed in March 2025

Nothing

Beautiful rooms, fabulous 5 star service, breakfast was wonderful and great location.

Stayed in March 2025

Butler's attentive and caring services

Stayed in March 2025

Nothing

The services were superb. Everyone was so helpful and nothing was too difficult. Th butler team prepared a card and cake as we were there for birthday celebration

Stayed in March 2025

None so far

Did not have breakfast at the hotel.

Stayed in February 2025

The People ! This place was a surprise. The staff were really hospitable, friendly and warm. Oh, the St. Regis bar.. great cocktails, talented mixologists who are very sweet and kind. People made the experience :)

Stayed in January 2025

I rarely give reviews to a hotel but today is different and I need to congratulate and thank the exceptional quality of St Regis. We celebrated my friends birthday and the extra details St Regis team put into making our trip memorable and delightful is unmatched ! All the departments and each staff is friendly and attentive with genuine friendliness ! My and my friends enjoyed the spa and afternoon tea package and certainly will return again . We also loved the 6 pm champagne party at the lobby with free bubblies for guests ... PS special thanks to Ricky and his team !

Stayed in February 2025

Nice & clean. Friendly staff. Good restaurants.

Stayed in February 2025

Service is friendly & efficient. Good choice of restaurants downstairs. Glad to see Lord Stow's Bakery there. Excellent food at HuaiYang Garden - highly recommendable to friends.

Stayed in February 2025

Nothing! Would come back again next time.

Really enjoyed our stay at the St Regis. The room was spacious and delightful. Everything looked new and clean. They provided a cot, tiny pillow, blanket and a small Mustela travel set for my baby. The Butler service was great too as it was 24/7 with impeccable service.

Stayed in February 2025

Nothing

The service was extraordinary. Vladimir, our butler, was very friendly and accommodating. Francis, at the bell desk, was very friendly and helpful, and we appreciated him very much.

Stayed in February 2025

Nothing

Everything. Flawless experience.

Stayed in January 2025

Hotel was beautiful and we enjoyed the facility. However, all casino were too expensive to game in comparison to USD and it doesn’t have the many slots games that we enjoyed in Vegas - USA! Casino reward program is not good. I couldn’t download the app. Since my eSIM is not link to my actual cell# to receive verification code! I wish reward account to have the option to set up with email instead!

Service was exceptional!

Stayed in January 2025

that we only spent one night there!

I liked everything, both the kind and attentive attitude of the staff and the gift for my daughter. The room was very comfortable with a fantastic view out the window! The breakfast was very tasty and you can find everything you need near the hotel.

Stayed in December 2024

lit!

very modern

Stayed in October 2024

1.Refrigerator in the room are full with hotel sellable items no spaces for guests item. 2. With this hotel rates, breakfast should be included. 3. Besides Ms.Lavinia (concierge staff), the rest is not exceed our expectations.

Location, Staff (especially Ms.Lavinia at the concierge counter)

Stayed in January 2025

No

Very good hotel I have ever stayed. Amazing staff , cleanliness,attentiveness and very good breakfast. Certainly I will stay here again.

Stayed in January 2025

The service The ambience

Stayed in December 2024