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The Casino is a problem for unChinese people it looks like only Chinese people are welcome to play and from other nations people the minimum prices at the black jack are impossible for "normal" people its much to much. thats i didn't like at all, and beside that i liked it all.

Stayed in June 2023

Very difficult to locate stores as no proper signs

No need to go anywhere else enjoy in the property for all the experiences.

Stayed in July 2023

the west entrance should be more decorated, a little dusty and dirty for now, the shower head should be larger

location is great, and staff are really friendly and warm-hearted,

Stayed in June 2023

Probably the size of it and its large choice of entertainment. Hiro restaurant is exceptional, went there 3 times in 24 hours…

Location, options for entertainment, staff, Hiro restaurant and especially the manager Carolina

Stayed in July 2023

the west lobby and the lady in the check in desk did not know much and did not help us at all .

It is our fourth time in this hotel. It is huge and beautiful. The room was large with all the necessary amenities. The free shuttle bus brought us to the west lobby and the lady in the check in desk did not know much and did not help us at all . Luckly we decided to go to the main lobby where we met RAY CHEN-Head Concierge and he gave us extraordinary service. He is an asset to the staff of this hotel.

Stayed in June 2023

The choices of F&B which I believe could have more.. and the price of gondolas ride

Location & the friendliness of the staff

Stayed in June 2023

you can tell the room has been used by a lot of people before, some damage to the wall in some areas of the room

excellent room

Stayed in June 2023

The staff is so nice and the room is big.

Stayed in June 2023

No exhaust in the washroom.

Very helpful staff, huge spacious clean room, good facilities. Location and bus very convenient.

Stayed in May 2023

I guess due to open border, it was crowded during check-in. Probably can have more check-in counters.

Room is very big. Convenient for shopping. Very unique area. I forgot to take my passport from safe box. The staff was very friendly to help to open the door in short time as I am catching bus to Hongkong.

Stayed in April 2023

Not much...just like to say the breakfast food weren't hot enough and the sausages were quite hard The shower handle was a bit loose in Room 72, level 28

Room was comfy, a lot of choices for breakfast, n we arrived around 130pm, the queue for room check-in wasn5 too long, and the staffs were helpful and efficient

Stayed in May 2023

The food available in food court

I love how big the room is.

Stayed in May 2023

Check in takes much too long. Hotel is extremely big and easy lo loose your way, also due to lack of clear signs where to go.

nice spacious and well decorated room.Comfortable bed. Central location. Close to airport.

Stayed in May 2023

Service crew: one of the auntie working around evening swift, outside the main lobby, mainly guiding guests to the bus., name not sure. Cantonese spoken, very rude.

Receptionist: English spoken, male Philippino, age 35+- , name: not sure. excellence services.

Stayed in May 2023

The Check in line. 1 hour long.

Price for a Suite.

Stayed in April 2023

the opening hours of the swimming pool. 10am to 6pm not acceptable

nice location, nice room

Stayed in May 2023

We loved everything, there was nothing we didn't like. I would mention the following only as comments: 1) Check-in was a bit slower than what we are used to (because of the queue it took around 20-30 minutes); 2) If we wanted to cross through the casino (just to get from point A to point B), we always had to have our passport with us.

We were completely amazed by the hotel! We experienced hospitality at maximum level in a luxurious environment. Since we were a party of 3, we were offered a free room change from Royale Deluxe Suite (with one double bed) to Bella Deluxe Suite (with two double beds). The suite was huge with an equally spacious bathroom, comfy beds and a great view from the 17th floor. Breakfast was like a dream. It would be an understatement to say that it had a wide variety. One could find anything he/she desired, be it English or Chinese breakfast, bakery products, fruits etc. We were not really fascinated by the casino in the middle, but the hotel facilities were excellent. I would definitely recommend to try the outside pool area and visit the Canals of Shoppes even just for a walk.

Stayed in May 2023

- Long check-in time

- Good location - Excellent staff manner - Good quality of buffet breakfast

Stayed in May 2023

cigarette smell in the toilet

very big and spacious room

Stayed in May 2023

The service was fantastic considering that I had my anniversary, I was given a delicious cheesecake with roses on the bed.

Stayed in April 2023

the check in line is long and it takes over half an hour to commence check in, which is a bit of a punish when you just want to get to your room

great facility in a great location. one of the best casino mgf in macau for sure, although the minimum bet is quite high, but there are heaps of tables

Stayed in May 2023

Breakfast inherently didn’t have vegan options apart from fruit, the only reason i got some was because i had emailed them in advance to provide something. Not sure how it will be for people who don’t specify beforehand.

Spacious and luxurious rooms with really comfortable beds. Very kind and welcoming staff throughout the hotel.

Stayed in May 2023

Nothing to complain about

Location, food, friendly staff, room and the shopping

Stayed in May 2023

1.couldn't get an extension 2. insufficient staff to cope with long check-in queue

it was siperb

Stayed in May 2023

the checkin line is ridiculously long

almost everything

Stayed in April 2023