It’s too giant and confusing, while the staff often were unhelpful. We asked for directions to the spa and one attendant said “I have no idea!” It was around the corner, in fact. We grabbed a meal in the food court and it was bad, while a lot of the other restaurants were unappealing. Many guests were poorly behaved for such an expensive place. Wish we had stayed at the Londoner instead.

It’s a giant complex, so there are lots of restaurants, shops, and a nice spa.

Stayed in February 2025

No Bidet.

Stayed in January 2025

Black mold

The bathtub full of black mold, including inside of the shower head so the water are with mold, also on elevator smells like mold. The room was big and comfortable, nice view , most of the stuff very nice. Location great.

Stayed in January 2025

not a lot of food option except chinese breakfast buffet should be there

property is massive

Stayed in December 2024

Heater is not work, very cold inside room

Nothing

Stayed in December 2024

No easy access to food and coffee when travelling your time clock out so access to food and drink outside local trading hours important

Big room nice clean

Stayed in October 2024

Felt a bit overpriced

Meant shoppes and resturant

Stayed in November 2024

Some staff are very helpful, some are not

Food court has good choices. Location is good with free shuttle bus

Stayed in November 2024

Disaster

Stayed in November 2024

Renovation work is going on on the floor where I stayed. The paint smell is hazardous to health and is disturbing. The hotel should not put guests on any floors where renovation work is in progress.

The room is big. The property is beautiful. The staff is helpful and friendly.

Stayed in November 2024

The hotel was extremely disappointing. Checked in at 5pm to be told that all the king rooms (room I booked) were not available and I could “try again tomorrow if I wanted to”, despite usual check in time being after 3pm. In order to get a room for the night, I ended up needing accept a downgraded room, albeit paying the same price, and my room wasn’t ready for another two hours.. the hotel room itself smelt of cigarettes despite being a non smoking room..

The decor within the shopping complex was nice.

Stayed in November 2024

There is no potter service to help to unload our luggage at the hotel but they have the service to load into the bus. No extended checkout is given even though it was a Tuesday which is far from busy. No breakfast included.

Well equipped and great location.

Stayed in November 2024

Room was not that cold. House keeping dont clean the room properly, we always have to clean the cups by ourselves.

Space

Stayed in November 2024

The hotel staff did not smile at all/no idea of welcoming guests. Long queues at check in. No where to sit in the lobby - a few hard benches. Only Chinese restaurants.

The room service food was excellent- high quality and good range of cuisines. The room was very comfortable.

Stayed in November 2024

The Hotel charged me two times for my accommodation.

Stayed in October 2024

felt like a scam. way overpriced. "suites" is a joke. large yes but not remotely a 5 star experience. cheap hotel dressed up ptetending to be ok. . even just getting around the hotel casino and mall totally frustrating with wrong directions from maps and staff though most somewhat pleasant

teamlab exhibit at casino was cool but not the hotel in any way

Stayed in October 2024

Everything was awful. 1. The hotel is old. There is no soul in the hotel, it is a mass-produced business with a low level of service. 2. Overcrowded: people are everywhere, crowds of people, like on City Day in the central square. 3. Labyrinth, you won't even be able to find breakfast, you'll spend hours walking hungry looking for a cafe. 4. disgusting casino staff - you won't even be offered water, the dealer can raise his voice, forget about politeness - the staff is just awful! 5. The rooms have the cheapest soaps and shampoos, it stinks of cigarettes and the view from your window will be of a rotten swamp with a construction site!

Nothing

Stayed in July 2024

As well as being very confusing to get around, we were unaware that there was no alcohol inside the casino. We have been to many casinos around the world, and alcohol and food were readily available. Even hard to get alcohol with a lack of bars.

The venue was lovely. It was very confusing to get around even with maps and phones.

Stayed in September 2024

System show that i only need to pay HK2231 , but why Visa charge me more than the amount required ????

Stayed in September 2024

We requested a non-smoking room but the room we received smelled strongly of cigarette smoke + showers were under maintained (water pressure was low and the shower hose was really old and falling apart)

A massive commercial development that will keep you busy! The mall alone is enough to keep you busy for at least 2 days and they have the famed Lord Stow's Bakery for delicious egg tarts. TeamLab Supernature is also not far from the hotel area and is worth a trip. Of course, if you're a gambler, you're in gambling heaven as well with the Cotai Strip and a variety of casinos at your doorstep.

Stayed in September 2024

its quite rundown and too chaotic and packed! Gondola was shut!

to be honest just the name

Stayed in June 2024

everything.....no point having a big room with nothing.

honestly, nothing.

Stayed in July 2024

the staff doesn’t know how to talk English , the room is not like you see on booking , different view

Stayed in August 2024

The room a bit smelling and the bathroom dirty, you can see mold in the shower area

The location it’s perfect

Stayed in June 2024

Service, reception desk at checkout complete mess with requesting baggage to be taken out via huge casino. Rooms are overrated, badly smell with cigarettes smoke. No proper pool facilities. I would never stay again. We stay in suite.

The hotel in the centre of shopping and food, and casino.

Stayed in July 2024