Such a large hotel must be difficult to manage. I expected at least the room type booked would be assigned. I booked Cotai view, willing to pay extra for it. I was however given a room overlooking the parking lot for the touring cars. While they fixed it by arranging another room, it did take half an hour to get the new key, and then another half hour to move over and settle in. For a one night stay that’s quite precious time wasted. The new room didn’t have slippers, only the bands of two pairs of slippers could be found in the wardrobe, so it was another call and wait for slippers. For me a five star hotel should do better.

The location is very central and it has connecting bridges to The Parisian and The Londoner.

Stayed in November 2023

Renovate the rooms

Toilet not clean, can see urine stain Hotel is too old. Too many people

Stayed in November 2023

I can’t believe u have to wait for more than one hour to check in even it’s already past three pm

Stayed in October 2023

The hotel is very large because of this there are huge queues for check-ins and robotic responses from the staff. Everywhere there are groups of tourists walking around the hotel on excursions. It's like living in a big market.

Location, room everything is great

Stayed in October 2023

Convenience

Stayed in October 2023

Eating joints within the Venetion mall should have multi cuisine and more options for vegetarians

Stayed in September 2023

The direction to checkin hotel is slightly complicated as there is a few different wings in the hotel.

Room is spacious. Shampoo and lotion is nice enough.

Stayed in September 2023

We requested for a non-smoking room, they gave us a smoking room and my daughter developed rashes due allergies. They changed a room for us in the next day after many attempts for changing room. However, my daughter had to suffer for the itchiness for days.

Location

Stayed in September 2023

Check in

Environment

Stayed in September 2023

I asked for a coffee nespresso machine and was told my room wasn't up to standed yo have one. Yet the room I had was the top end bella suite Also was given $600 hk worth of vouches to be used on the complex, and each time I went to use them, each place at the complex said NO they don't accept the vouches so I ended up bringing them home with me and put them in the bin.

Stayed in September 2023

Very costly breakfast and over an hour long queue for checkin and checkout.

Lovely suit accommodation

Stayed in August 2023

Too crowded, not too value for money. Had a poor experience at this hotel. They didn’t inform the guests that we need to book very early in advance if we need any transfer to the airport, I eventually missed my flight. Beware of this, as they are very busy, and foreigners might not be aware of it.

Spacious room, comfortable bedding.

Stayed in August 2023

It’s so crowded during holidays that people are pushing to each other. And always needs to get in line for food and boutiques. The lost in room cannot be found after I left. The instructions are not clear enough so we always get lost at the beginning.

The room is big. Plenty of choices of Shuttle bus, which includes to the airport. The facilities are good, including shoppings and gambling.

Stayed in August 2023

The sofa bed that I paid extra for was in terrible condition. The mattress was so soft and thin that I can feel the metal frame on my back every time I moved. Moreover, there is no refill of shampoo and shower gel despite calling the front desk to top up.

Rooms are big. Staff are courteous and nice

Stayed in August 2023

So huge you might lose the direction in and out. Beds are not comfortable Needs more welcoming and hospitality

The value of the money, location, and shops around it

Stayed in August 2023

everything else

The Lobby

Stayed in July 2023

Everything else. It was very poor value for money. There was not even a coffeemaker in the room. My partner (who is a minority and checked in later than me, felt discriminated against when they refused to issue her a keycard.). The whole hotel feels more like a dormitory area for the shopping mall and casino. Taxis lineups to get away from the hotel were crazy and it just felt inundated with package tourists and huge family groups who were quite loud at night (we actually had someone mistakenly pounding on our door at night since the rooms are so numerous and confusingly numbered.). Overall, would never go back. It just felt like it existed as a machine to extract you from your money. Overall, from a service perspective, it was one of the poorest "luxury" hotel experiences I've had.

I have to say the room is huge and quite nice. The description of it as palatial, especially for a couple is accurate. The view was quite good.

Stayed in July 2023

Internal call from cleaning staff to their front desk resulted in 4 unanswered calls. Wait time is around 20-30 minutes no matter what requests you have. I have explicitly told the customer service that I cannot receive SMS but they have no offered any alternative. I ordered room service, when I went to fetch my wallet, the server came into my room unexpectedly. My partner is taking shower at the moment and I have no intention of letting anyone in; I wanted to pay at the doors and take the services into the room myself. Finding staff for help is one of the hardest thing throughout the hotel and there are minor details always missed from their services such as the name of the restaurant that serves the breakfast, the room number associated to my key card, wifi instructions and checkout instructions.

When you get served, its good but the fact that there are way more customers than staffs. My requirements of the room is fulfilled.

Stayed in July 2023

no breakfast

location

Stayed in May 2023

Getting to the room (South tower) with a bag was only possible through the shopping mall, not allowed to walk through the Casino. This new rule is not clear at check-in so we wasted time walking on the ground floor towards the south tower, only to have to walk back to the small stairs near the entrance. Totally bizarre way to find our room!

Not much....The Venetian is an Italian themed hotel, so why no Italian restaurant?

Stayed in June 2023

No effort for English speaking guests. Inability to accommodate separate check-ins. Tried ordering a drink at the pool and gave up after half hour of waiting. Casino has no vibe. Unfriendly people with scowls on their faces.

Huge hotel- could get lost in the corridors

Stayed in June 2023

Be careful: I was charged double amount of money and when I realised this, they kept ignoring my requests and calls, until I raised a complaint with Booking.com, PLEASE BEWARE AND WATCH YOUR CREDIT CARD!!! Never again will stay with this group… real shame and terrible aftertaste…

Big room, great view, nice stuff.

Stayed in May 2023

It was suite price without executive lounge benefits, so everything needs to be paid for. Too expensive. The room design could be better, especially the bathroom /bath tub. The shower head is hard to use, and there was no shower head at the bath tub. The housekeeping was also not thorough. For used cups, would have thought they would clear it, instead, it was just left as it was on table.

It's got everything from shopping to food, right at the doorsteps.

Stayed in June 2023

Check-in takes a long time. Check-in counter staff is annoyed that the card is not available (used at another hotel 1 hour ago and paid at Chanel store 3 hours later) Some type credit cards not available. I kept my luggage after check-out, but I couldn't find it, so I found it after 40 minutes

Provide a van to the terminal as compensation for luggage problems.

Stayed in May 2023

the pool hour is so early, closes at 6pm.

Stayed in May 2023