1.Reception Staff manager (lady) showed behavior on the edge of rudeness and did not really wanted to help. 2. Not enough elevators. People need to wait long minutes each time for elevator arrival.

The cleanness.

Stayed in November 2022

I was surprised there weren't any grocery-or any at all- shops around within the walking distance. The hotel itself is rather large and complicated to navigate and poorly marked inside. The two guests elevators are overworked. The staff elevators are ... well for the staff. We ended up using the emergency stairwells. Imagine an elderly or handicapped person...

I liked the location. Room was ok. Staff was ok. Food was ok.

Stayed in November 2022

I tried baked potatoes on two consequtive evenings - completely uneatable. Screaming children from 6.30am. The room was excessively warm and I had to open the door to let some cool air in. Freezing outdoor pool and too much chlorine in the heated indoor pool. Water unchanged all summer. Preferred to swim in the sea which was very clean and warmer than the outdoor pool.

Breakfast was very good -best meal of the day.

Stayed in November 2022

Food was generally good and everybody could find something for themselves. However, some food (e.g. salads, fish) was not always fresh

Concerts during lunch and dinner were great, annimation at the swimming pools is very good. Children liked ice cream machine.

Stayed in November 2022

Hotel is crying for a maintenance overhaul. Like broken tiles left unreplaced, dangerous raised flooring near outdoor pool which sinks down upon stepping on it, too saline and unclear water quality in pools, stench odours in the bathroom every morning, water supply in WC flushing overwhelmed by morning hotel-wide demand, etc

Pricing

Stayed in November 2022

Cleaning is very poor Restaurant tables constantly dirty All inclusive only included 1 Restaurant Drinks at breakfast were limited No shower caps Cheap soaps in the bathroom Smelling toilet room 425 Dirty under the room bin from previous stay

Pool View Room Spacious but dirty Sea Water Pools great but floor tiles wobbly - very dangerous ( my son felt down on it) Spa loungers constantly wet

Stayed in October 2022

All inclusive is only for 1 restaurant No water left in the room No beach club available No sports game available

Salted pools Pool and Sea View Animation team AMAZING Staff extremely polite

Stayed in October 2022

If you want sunset choose roo.s facing land not pool or sea.

It was neR Gozo ferry. Good buffet supper and breakfast

Stayed in October 2022

Room was ok and we had a great seaview apart not comfy bed...dinner was not so good and there was no other choices of beer or you have to pay for the ones that aren't inclusive.facilties though we're good and breakfast was superb.

Stayed in October 2022

Bathroom towels were not clean, we were given a different room than we booked so we had to wait extra hours until we could check in the correct room as they had issues with allocating rooms. In the indoor pool area, there are only few deckchairs compared to the guests in the hotel

Location is perfect for people who like hiking and going to Gozo, Comino and Paradise Bay. The beds are comfortable and bathroom is huge. Indoor pool is big with showers and warm water

Stayed in October 2022

Elevator is a disaster, you will wait for it forever. Carpets in the corridors are dirty. Tiles in outdoor pool are not glued, very unsafe. There is no beach, the nearest is Paradise Bay - you can walk, but there is quite high hill, so you have to go up and then down, then repeat it. Taxi as an option. Sunbeds and umbrella cost some crazy money, 12.50 each or something similar.

Good hotel with good location, except there are no any shops and pharmacy (in case you need it). We used Bolt Food and Wolt to order some food (not only from restaurants, but also from the shop). Staff and animators are nice. We didn't have any food/drinks included, so not sure about main restaurant. But we tried all other bars and restaurants belong to the hotel - these are okay.

Stayed in October 2022

The indoor pool tiles were destroyed partly. Some of them are so sharp that could easily cut us. The pieces of tiles were on the bottom of the pool. That's really not safe.

The food was good, a big variety and a lot to choose. The room was clean.

Stayed in October 2022

The hotel is tired, all the communal areas need renovating. There is a damp smell behind the reception area which is not a great first impression when trying to find the lifts after check in. The pool bar was also not very appealing, we decided against ordering a snack.

The reception staff were very nice. The room was a good size and very clean and the breakfast was actually very nice, for a busy hotel.

Stayed in October 2022

Booked a day earlier to avoid the check in time. Arrived and was told no room was ready. As I was travelling with an elderly person with a heart condition, had to wait 3 hours to check in with very little help from the staff. Was promised some type of compensation(a minimium day compensation), when chased up a few days later was advised this was a lie and was not the case. Have tried numerous times to explain the situation to staff via email and it seems the staff are pretending this has never happened. Can gladly say I wont be coming back there or the hotel chain.

Cool set up, alot of daytime activities for a fun, family feel.

Stayed in July 2022

We specifically chose this hotel with a swimming pool for the kids to have more fun, but the hotel had their policy- limited hours at the swimming pool which is from noon to 5pm. That is exactly the time when people are usually out exploring the city. This was kind of disappointing. The breakfast seemed to have quiet a variety but if you are non pork eating person, the choice of meat toppings is limited to only type of turkey. Breakfast was the same of the time.

The hotel is near ferry that goes to Blue Lagoon. Busstop is near by, beautiful view from the hotel. Friendly and helpful staff. Huge hotel with many different areas to relax.

Stayed in October 2022

Hotel rooms need more maintenance, balcony door very hard to open, extractor fan in bathroom not working

Staff all very helpful, breakfast and dinner excellent

Stayed in September 2022

carpets were disgusting in halls and all other floors very slippery, the pool decking was uneven and dangerous! The bed was very uncomfortable and had a plastic cover on the mattress which made it even more uncomfortable. The air con doesn’t go below 23 so was often too warm at night. The cocktails tasted like juice so question the alcohol content and the restaurants weren’t open when we wanted to eat. The location is that there is nothing else around unless you catch a bus. We walked past dirty dishes in corridors for over an hour but the few staff members we saw were very friendly. We stayed in a same price spa hotel in Gzira and it was far superior.

large indoor pool and gym

Stayed in October 2022

Upon check-in we didn't feel "welcomed" and we were asked to wait until the room was ready (which I totally understand) The receptioninst (not the one who initially checked us in) handled us the keys, she was professional and gave us detailed information about the hotel. The room which was allocated to us had the toilet and the shower cubicle with rust, stains on the floor clearly visible and also the room ceiling looked like there was a water leak before (as the paint was kind of coming off) The hotel is stated as pet friendly, however we were very, as we were only able to go to the breakfast restaurant.

Overall as a Hotel it was good and also the location was excellent. Nice views overlooking comino and in a very quite area.

Stayed in September 2022

Although it was a dog friendly hotel, our well behaved dog could not go anywhere apart from staying in the room. They can improve by allowing well trained dog to at least stay next to the owners in certain places like the pool area.

Staff were very friendly and food was very good. The facilities were very well maintained.

Stayed in September 2022

The overall state of the hotel is not the best, the surroundings are dirty, parking is unfinished. The big pool relatively cold, dirty sun chairs, wacky tiles around pool. The restaurat food mediocre at best. Dirty tables and chairs, slow staff.

Nice location and view from the balcony, warm child pool.

Stayed in September 2022

Not enough entertainment, no free drink with the meal

The room was clean and staff were friendly

Stayed in August 2022

very isolated

On half board was varied

Stayed in September 2022

The hotel was very understaffed - it was impossible to find someone to exchange our towels during the hours the towel exchanges were supposed to be open. The elevator system is AWFUL - rather than waiting 5-10 minutes we had to take the stairs. It was also very disappointing that we had two twin sized beds when we requested a bed together. Not a great option for a couple on a vacation together.

General facilities were beautiful, staff were friendly

Stayed in August 2022

The food was not good.

Friendliness of staff.

Stayed in September 2022

almost everything- the room was smelly so was the bathroom. as soon as you get on the 4th floor there is a bad smell throughout the floor. The air conditioning noise was horrible. There would be some noise from bathroom when you turn the light on. The cleaning of the room was not done on one day, I had to complain a couple of times (done at 6pm). and beds were hardly made as sand in the sheet. Food at dinner was not sophisticated- for a 4 star canteen I was shocked- even the breakfast was not great. Overall a bad experience and I will certainly not recommend it - avoid 4th floor and room 449

Pools for kids

Stayed in August 2022