House keeping was at best amateur Lifts plaqued with problems.

Location Room size

Stayed in April 2025

In such a star hotel you await that there are going to be shower gels and shampoo, but when we arriwed we had only shower gels, next day we had put only shampoo, but third day they even not put any new bottles for washing. The dance show had to be one hour long, but it ended very fast and dancers danced only around 6 songs. The dinner box if you arrive late is very small (one apple, banana and one sandwich with cheese and ham) compeared to what you would get in dinner. The sauna place needs to be booked in advance, but the room is very cold, there is no bubble bath and the only warm room is sauna. In the big swimming pool bubble bath is working automatically every 30 minutes, but the bubbles you get there are also very weak.

Very good location. Boats to Gozo and Comodo island goes just next to hotel. As well hop on, hop off buss has a bus stop just at the hotel. Malta public bus stop is just 2 minutes walking distance away from hotel. Breakfast and dinner tables has big variety of foods. Every evening there is different food theme. There are also different attractions happening in the hotel. Rooms are very nice and clean, there is water filling stations in every floor. We had genius room upgrade and our room had beautiful and big balcony with the sea view and table.

Stayed in April 2025

The broken glass which orange juice was served for breakfast which left me with cut lips..scars to follow.. I found another broken glass the following morning. Staff were poor to respond. It also does not look like anything like the photos. The beds are most umcortable and pillows are awful. The hotel is very old, facilties are poor and very dated. Its a bad hotel. There is nothing in the locality

The staff were okay and it was cheap

Stayed in April 2025

Fold up bed for 3rd Adult. Bed was for a child

1.Sea views 2. Adult only 3. Spacious Dining area

Stayed in April 2025

The food was good and the room was spacious and comfortable, however there was no control on the air con, and it was very hot in the room. The solution we were told is to keep the balcony door open for air to come in.

Stayed in April 2025

What did I like? I like the music show in the bar (my stay was from Friday to Saturday), the dinner and breakfast was buffet many options, I can’t complain. What didn’t I like? 1. Temperature of the room was too hot, and the old AC system that they have either is cooling or heating and all the hotel or the main system must be changed. 2. Temperature of the indoor swimming pool was cold, suppose that there are some regulations of that temperature that can’t be more than 28-30, but I am almost sure that the temperature was lower than 28 degrees and everyone in the swimming pool was complaining, I couldn’t stay more than 20min. 3. The mattress is really old and uncomfortable, the same as the pillows. 4. The curtain of the bedroom doesn’t have black out so we woke up around 7am when I was planning to sleep at least until 10am because I wanted to rest. 5. The common part / corridor are quite old and they need a refurbish. 6. The parking space is exposed and there is not pavement just sand. 7. The outdoor swimming pool is not heated so during winder or spring is useless, hotel should invest in a heat pump. 8. Location: it is the 2nd farthest hotel in Malta from the center. 9. The name of the hotel is riviera but don’t get confused, I is not located in riviera bay, it is close to port where you could take the ferry to gozo, (no a nice place at all). Conclusion: this hotel is not 4 stars, at least no anymore, I could give 2 start and maybe 3 for the buffets. I paid 130€ for one night with breakfast and dinner included, good price but I am not coming back.

Stayed in April 2025

Unfortunately, our experience at this hotel was disappointing. We had originally booked for 5 nights, but ended up leaving after the second night and moving to another hotel. First of all, the location: while we were aware that the hotel wasn’t in the central part of Malta, we didn’t expect it to feel so isolated. There’s really nothing around – no cafes, shops, or places to explore nearby. Thankfully, there’s a bus stop close to the hotel, so we could at least visit neighboring towns. The hotel itself is quite large and crowded. The atmosphere didn’t suit us – mostly guests 40+, very few young people, and loud music playing daily, which made it hard to relax. Another downside was the strong smell of chlorine throughout the hotel, coming from the spa area. Speaking of the spa – you have to book the saunas in advance, and although the pool and jacuzzi are open without reservation, the atmosphere there didn’t feel cozy or relaxing at all. Even getting a towel involved going to reception for a card and paying a deposit, which felt inconvenient. All in all, we didn’t feel comfortable, and in order not to let it ruin our entire vacation, we decided to change hotels

Stayed in April 2025

Plenty but Food could have been better quality. ie bread

Stayed in April 2025

the staff at reception was not very knowledgeable. Furthermore, we were asked to leave a deposit of eur 150 for any damages in the room - this i have never encountered in a hotel. also they have a condition that if you do not check out by noon, they will automatically charge your credit card.

we had a seaview room and it was beautiful. room was clean and spacious. breakfast was amazing - alot of choice.

Stayed in March 2025

The facilities where not in good condition, the Spa looked very run down, with some of the facilities snot working properly. The restaurant felt over crowded during bfast and dinner and the food was not that great.

Stayed in March 2025

We booked room with sea view, but got with side sea view. Not value for money. Not what it was in pictures

Room size was good. Nice breakfast buffet

Stayed in March 2025

room was made up after 1500. I prefer a morning room attendance.

location, views, away from the traffic

Stayed in February 2025

Unfortunately we had to wait around two hours to get the complimentary wine which was included in the price. The phone in our room wasn’t working so we had to go down to reception twice to check on our wine. Eventually we had to pick it up ourselves. There needs to be more elevators in the hotel, the wait time is very long. The breakfast is also a mess in terms of seating - you are not escorted to a table and have to find one yourself. It took us a while to find an available table for 4 persons. The food is ok but could be better.

Very clean and the quadruple room was very spacious. We also appreciated the early breakfast at reception with cakes and coffee when we arrived back from an event around 3am.

Stayed in March 2025

The safe didn’t work, we reported at the reception but nothing was done. The complimentary wine was forgotten, when we reminded, it was provided, but the staff didn’t close the door to the room once they put it there. The cleaning on the first day was barely done (even the garbage was not taken out). The check in was not very welcoming.

Great view from the superior rooms (sea view), remote location perfect for relaxation

Stayed in March 2025

The carpets in the hallway were filthy, there was a constant queue to use the lift, the clientele this hotel attracts are loud, rude and act as if they’ve never left their house before. Drinks are not included in the buffet, not even soft drinks and the entertainment was tasteless and tacky.

The location is nice and the room was also comfortable and clean.

Stayed in February 2025

The room was very big and clean. The spa area were disappointing, too many people in the pool area and they were all noisy. We booked this hotel to chill out in the spa area but that didn't happen. Breakfast was manic! Very busy and very noisy with food running low or out and we were in the breakfast room at 9am and couldn't find a table at first.

Most of the staff were very friendly and helpful but the check in desk staff weren't that friendly.

Stayed in February 2025

The.beds were not comfortable.

The location

Stayed in February 2025

The surroundings

Stayed in February 2025

It was too crowded Carisma spa indoor pool was not very much heated

Stayed in February 2025

Front office staff is very slow. Unfortunately the stay started with a 1 hour queue to check in. Definitely unorganized. I had asked for the check in time prior to our stay, this gave the hotel every opportunity to explain that due to the very busy check in date, we could have come earlier to check in and only access the room once it is ready. I am writing this because even after one hour of waiting in line to check in, the so called Front office leader, did not even apologize.

Food was very good. We also had a very spacious and clean bedroom. Chris the F&B manager was very helpful and attentive with special dietary requirements, thank you Chris!

Stayed in February 2025

There are some things to do near the indoor pool and in the spa .The pool was a little bit cold and the jacuzzi didn't work they need to do some restoration

Good food nice and clean room

Stayed in January 2025

My main issue was with the room quality and upkeep, which took away from the whole experience. Housekeeping was minimal. They’d make the bed but would skip things like vacuuming, especially the bathroom floor, which wasn’t cleaned as I’d hoped. The hair stays on the bathroom and room floor. The air conditioning was another issue. It made strange noises at night. The air feels more humid rather than cooling the room. The location is far from the main city area. This wasn't a problem for us as we had rented a car.

Beautiful waterfront views Breakfast is excellent with an elaborate menu. I appreciate the effort and the entertainment each night. The staff members are friendly and helpful. They have a gym, indoor pool, spa, and plenty of parking. Near the Gozo and Comino islands

Stayed in November 2024

The pool was cold. We asked for a double bed and not 2 single beds next to each other. They have confirmed that they will complete our request, but still, we ended up in 2 single beds. Also , the hotel was not fully booked, but to and from our room to the lobby, we had a long walk. We would have loved a closer room.

The buffet dinner and breakfast were absolutely awesome. Nice selection and super tasty. We had an amazing massage at Carisma.

Stayed in January 2025

Cold water in the indoor pool, not enough sunbeds to relax, not very clean. I would not come back for the spa aerea

Large room with beautiful sea wiew. Large buffet breakfast.

Stayed in January 2025

Indoor pool cold, not enough deckchairs and all area and chairs wet with condensation from ceiling dripping all over, making it very slippery. Also not Adults Only as advertised.

Room and location

Stayed in December 2024