We arrived to a electricity outage and no air conditioning with 40degree heat outside. Whilst this is obviously beyond the control of the hotel, staff were completely unapologetic. We were given no warning before arriving despite the electricity being out for previous 12hrs. Wanted to stay in another hotel with AC until issue resolved but was denied a refund nor offered any discount on stay. 'Bay room view' name was very misleading as it overlooked the street not the sea. To upgrade to a 'sea room' view for sea breeze on account of AC outage was expensive and again no discount offered. Roof top pool (which was the reason we chose this hotel and paid a lot more than other accommodation in the area) was extremely small, shallow and visually very unappealing on account of old peeling dirty fake grass/ AstroTurf surrounding it. It was also so highly chemically treated that my child was warned not to put her feet in it one evening when chemicals were added in case she developed a rash which was the end of us swimming in it. Overheard the staff members offering new customers booking there and then, an offer of half board for B&B price for month of July. This was not offered to us despite staying 11 nights in July booked months in advance which left a very bad feel especially given all of the above

Fantastic location

Stayed in August 2023

The tv Internet froze at least 8 times in our 2 night stay which is terrible. Also the ac wasn't on when we were supposed to dine there for dinner. What made me more angry was when the male staff tried to tell me they switched ac 2 hrs prior of me asking. Afterwards they admitted the ac was not working. What made me more angry, besides being lied to the male staff at the reception wanted me to claim my refund for the 2 dinners I had previously paid over the desk at the hotel. He insisted I claim online since I booked online. I stood firm that they need to take responsibility since I paid at the hotel by visa. In the end after all my effort to speak up for my rights they ended refunding my visa....which I still have not recieved. It is disgusting actions for a 4 star hotel. They didn't even offer something complementary to show their apology. The manger quickly admitted their incompetence but that's all. If the manager is reading this. My advise is train your staff to communicate better when there is a problem. Don't lie to your guests. Guests are not stupid they can tell when they are being lied to.

The rooms were comfortable. Bed and pillows were excellent. Breakfast was excellent. Disappointed with the internet tv. Kept freezing. In 2 days froze at least 8 times.

Stayed in July 2023

When we were staying in the hotel the island was having a electricity failure due to the heat of the weather. But our hotel had a generator on roof and everything was kept working.

The hotel was a very comfortable experience. Everyone was of great service. The room was exceptional and very up to date.

Stayed in July 2023

No car park

Breakfast and comfortable bed and the fact that I was helped with special request

Stayed in July 2023

The breakfast is poor

Stayed in July 2023

The pool area is small and lacking. Breakfast options were very limited.

Great location

Stayed in July 2023

The pool was average size. However, the layout made the most out of it.

It was a relaxing weekend, and the staff made it very seamless. Our stay there was relaxing and the accommodation was great with great room size.

Stayed in July 2023

Lifts would close quickly therefore you would get hurt. Breakfast wasn’t good and presentation of food was awful

Location

Stayed in July 2023

the fact that i came back to a dirty room one evening. so no towels or coffee cups unmade bed etc…

location was the main reason

Stayed in July 2023

the fridge in the room was empty

the bed was 5 star

Stayed in July 2023

Around the pool was faux grass - which was fine - very clean and nicely laid out, however, one spot where the grass had become unglued looked unsightly... this was not fixed at all in the 3 days we were there. Also, at the pool, there was no help to put up or take down umbrellas. However, as it was quite windy during our stay, it was understandable as the pool is on the roof of the hotel. No alternative for shade though when the umbrellas cannot be used.

Room was very clean, as was the bathroom. View was fantastic! A wonderful spread for breakfast and the staff were very helpful. The service in the restaurant was impressive - staff were attentive and constantly ready to clear tables or assist in any way. Reception staff were the same - cheery, pleasant and very helpful. It was how hotel service should be! Location is perfect - right by the water with a number of amazing restaurants to choose from within walking distance of the hotel.

Stayed in July 2023

Pool to small - No plug near the bed to charge my mobile had to wake up cause the plug was opposite from the bed - dinner i did nt like it the food and so i skip the 2nd day and went to eat outside - balcony was to small and the view at back was a road and opposite the balcony there was another apartment with balcony .

Staff were amazing - breakfast was realy good

Stayed in June 2023

Everything about hotel calypso was fabulous, all the staff were very friendly and the service and food was amazing, it's location is perfect,very close to the beach, and for someone like me who has osteoarthritis that was ideal,we are already looking into go back next year, 100% recommended

Stayed in July 2023

The breakfast was a complete disaster. Burnt scrambled eggs, stale fruit, sour baked beans. Did not even bother to have it from the second day onwards. Also if you are put on a room on the 5th floor be prepared for chairs being draged at aroun 11:00pm as there is a bar on top also to top it off there is a disco party which can be heard from the room which when we asked the reception what time it finishes the only reply we got was when all the guests leave.

Stayed in July 2023

lift problems for the first few days as we were on the fifth floor. large party of young teenaged school party caused significant noise and playing outside our room - mentioned this to reception who had no previous knowledge of the party staying at the hotel. noisy parties of young adults around the pool area, loud playing of dreadful music from their own loudspeakers.

location excellent

Stayed in June 2023

A very basic and simple hotel and for the price paid, it lacks character. A lot more can be done with a property in such a prime location.

The room is fine, actually quite spacious and comfortable. The main positive with the room is the sea view. Check in was quick and efficient.

Stayed in June 2023

Rooms were average . Not that comfy. Balcony horrible. All enclosed by brick walls. NOT WHAT I EXPECTED AT ALL. FELT CLOSTRIPHOBIC!! Balcony furniture old and flacking . Rusty railings with flacking paint. Not worth paying for a sea view room at all.

The breakfast was good.

Stayed in June 2023

The decor is tired and dated. Our bed was really uncomfortable and when I complained to reception about the twin set up which need to be a double the receptionist blamed me for not responding to an email prior to arrival. I didn't see the question in the email about room set up because it was a small print foot note at the end after large amount of upsell information that I didn't need. The reception staff are fairly indifferent and unwelcoming they stood and watch me struggle to bring three suitcases in the door on my own without even acknowledging me. There are no decent lit or magnifying mirrors in the room and the wall mounted hair drier was useless for drying shoulder length hair. I've stayed in nicer hotels for less cost then this one.

The room was clean which was good. The location in Marsalforn Bay is good for access to restaurants the beach etc. Breakfast is efficient but could do with a broader selection of foods.

Stayed in May 2023

The room was in need of some maintenance, in particular the bathroom. The pool area was a big disappointment. It was really old and worn, and the pool looked quite dirty.

Location was great, breakfast was good, and the staff were very friendly and helpful.

Stayed in May 2023

View from my room

Lovely b fast.. All calm All clean No stress

Stayed in May 2023

The only thing that annoyed us was the extracter fan in the bathroom it made too much noise

Position of hotel and tidiness of room and in general the hotel

Stayed in May 2023

Lovely selection. Friendly helpful staff.

Stayed in April 2023

Everything

Stayed in April 2023

the switch are old . there is no universal soochet ready when you want to charge your phone and other gadgets.you have to go down to reception to request and give your signature..its not comportable that issue for me because do you think the socket steel the client.. I understand the reason the hotel is old but it should have a ready attached socket in every switch of the room. the internet in my room is very poor connection.I was stay in the fourt floor and connection of wifi is poor.. for me the hotel doesn’t looks like 4 star..maybe 3 ⭐️ ⭐️ ⭐️ only in my opinion

great location

Stayed in March 2023

restaurant staff and food

Stayed in February 2023