Clean disaster and the staff bad some times

Stayed in December 2024

We had an all inclusive package, but it was all inclusive with limitations, and in my opinion silly exclusions, for instance most basic drinks ok but red bull not, some cocktails were off limits and they were cheaper than most that were, didn’t make sense to me? But was very frustrating, I don’t think the staff knew the system as the exclusions depended on the particular member.

Very clean the staff were fantastic

Stayed in November 2024

As a frequent traveller it is very rare that I write rather negative comments but this time the hotel was a major disappointment.First of all ,unlike in Dolmen times when hotel guests had an access to the sea using underground passage from the pools area ,now ,under Hilton, this acess was nonexistent due to reconstruction of the hotel's beach club.The lack of this acess has not been stipulated in hotel description,and when inquired about this I got first reply from receptionist: "we informed everyone including Booking com",then from the shift manager-"it is closed because if winter and reconstruction" and finally from the hotel manager-"acess to the beach is not stipulated in the current description,therefore you must not expect to have it" During my stay the seawater temperature was 22 " Celsius hence sufficient for swimming ,sea access was one of my major criterion for selecting this Dolmen/Hilton hotel and paying premium price.Had I known that there was no direct access to the see-I would have chosen another hotel for half of what Hilton charged me. Information should be definitely included in description as this hotel ,before take over by Hilton,has always had an easy access. Such murky attitude is not something I expected from the worldwide brand.Besides this major deficit there were other smaller ones-phone to reception not working,had to inquire twice to get bathrobes necessary to use spa area.And spa area itself-small pool with poorly filtered unclear water and one small steambath-a joke for this kind of place.

Hotel is clean ,has a good wi fi and breakfast.

Stayed in December 2024

The staff kept ignoring requests and purposefully saying they ran out of bathrobes. Even had to ask for room slippers. So generally bad bad bad staff.

The garden

Stayed in December 2024

(1) I asked if I could keep the room for an additional two hour as I was attending a seminar, and was informed by reception that since I did not book directly, this would be charged extra. (2) The heating in the room was not working. On enquiring reception desk informed me that the heating had not yet been switched to heating and was still on cooling. With a temperature of 14 degrees, the room was cold. (3) Compared to the public areas, the room furniture looked very basic.

The public areas are most welcoming. Great reception and the staff checked us in most efficiently. Food in restaurants and breakfast was exceptional and definitely worth the visit. Conference facilities were excellent.

Stayed in December 2024

Indoor pool quite cold, beds uncomfortable. Room felt cold and heating not working.

Clean room and nice hotel. Great shower pressure. Nice vast breakfast.

Stayed in December 2024

Shower drained much slower than the water coming out so had to keep turning shower off and stand in dirty water waiting for it to drain. Room was very spacious but lacked somewhere to sit. The pictures of the rooms showed sofas or chairs to sit on, ours had the space and even the lamp, but no chairs which was disappointing. There was a gap between the balcony door frame and the door which let in lots of road noise and warm air when the ac was on. This was partially addressed during our stay by maintenance team. The fix reduced the noise and air leak considerably.

The location is good, it’s right on the beach and easy to walk to the bus station. Our room was very clean and the bed was comfortable. Breakfast was good but evening meals were just ok. It must be difficult to cater for so many people and the catering team did a good job overall but I found the meat dishes very overcooked during our stay. A good selection every night though. The indoor swimming pool was good.

Stayed in November 2024

indoor pool not heated enough

great breakfast. lovely room.

Stayed in November 2024

Room shower made the bathroom flood. A bit noisy at nights.

Clean rooms, good breakfast, nice indoor pool.

Stayed in October 2024

Whenever I book a hotel via booking.com we are always given the worst rooms available. This is very unsatisfactory. I had to change rooms 3 times before I wasn’t looking out at a brick wall.

Location was ok

Stayed in October 2024

Gym is super small

The room

Stayed in October 2024

We ended up with no water during the night. One of the rooms had no balcony and the window couldn't be open properly. The other room's ac was not working

The choice of breakfast items was very good and so was the quality of the food.

Stayed in October 2024

Private beach and spa facilities not available but expected to pay same amount for duration of stay

Nice location, Generally clean Nice modern decor Rooms cleaned everyday

Stayed in October 2024

very much uninformarion between personel on reception desk and ombre restaurant. Stuf in Ombre scares away with attitude. Like they work because the are forced to. Food on allinclusive in AZUR... just nice on sundays... any other day THIS SAME most of the time... all meals- boring (the same all the time). We have been 10 days... and After 3 days eating almost the same, we were tired.

kind personel on reception desk.

Stayed in October 2024

Check out was a bit sharp

Great hotel highly recommended

Stayed in October 2024

Bathroom shower are not furnished. Very small fridge good enough for 2 bottles of water. Bed is not quality it gives me back ache.

Swimming pool and food is acceptable

Stayed in October 2024

I did my check in and the receptionist gave me a room went up and as soon as I went in saw water coming down from the ceiling in the bathroom went down to change my room the receptionist again told me to stand by the side of the desk waited there for more than 15 minutes for nothing I went up to put my things out and check out immediately but as I went up meet Joyce she was in charge of the cleaning a Maltese women talked to her showed her the room and she immediately phoned the receptionist and told the she is going to give us a new room in the same floor Joyce told me to go down and change the room keys thanks to her issue was solved in no time thanks Joyce

Stayed in September 2024

For the price paid, the room was very small. The air con didn't function properly, leaving the room ice cold all the time (raising temp setting and selecting heating did nothing).

Hotel is in a good location, staff are very friendly. Great cookies on arrival. The room was modern and in good condition. Large choice at breakfast.

Stayed in September 2024

Staff

Location

Stayed in August 2024

Outdoor pools were cold. Supposedly 25 degrees, nowhere near

Location and size of room. Food was average and rarely piping hot

Stayed in September 2024

Staff

Stayed in September 2024

The first day I arrived I paid the hotel fee via booking.com. They also took a 300 Euro deposit from me and said they would give it to me on the day I left, but it's been two days since I left and my money still hasn't been deposited into my account. Why is the hotel keeping my 300 Euros? This is a very wrong practice. I've seen such a practice for the first time at this hotel. And I still don't understand why they took a deposit. I paid for the food we ate with a credit card and I paid for the hotel with a credit card. I also paid for the drinks we had there with a credit card, but 300 Euros are still at the hotel.

Olanakları iyiydi denize yakındı

Stayed in August 2024

The outdoor and indoor pool were too crowded. No rules were being followed (kids jumping and diving in the pool). Better service in the room was needed, for example, for providing a bottle of water in summer would have been better. Access to the room was far from the lifts. Also, it seemed that there was little personnel assisting the pool area.

Room and bed were comfortable. Drinks at the pool bar were fine. Breakfast was excellent.

Stayed in August 2024

We didn't like much of the buffet breakfast and dinner unfortunately. Vegetables were either overcooked or undercooked. Fish selection was very poor and beef was chewy. Salads were quite good. Apart from that on the day of our checkout which was at 11am one of the maids knocked at 8.45am to tell us that we had to leave the room. We were so upset since we never ever had someone knock on our door to leave the room. It was way before checkout time! We reported this at reception too. We expected a much higher standard from this hotel. We won't go back to stay here.

We liked our room. It was very spacious and clean. Pool area was quite big and there were a lot of deck chairs.

Stayed in August 2024

Breakfast is bad, not many options to choose from. Also, the hotel room is not soundproof, you hear every noise from outside and you can’t make pitch black in the room with the curtains. Sauna and SPA was not usable as well when we went due to maintenance. Disspaointed.

Nothing special

Stayed in July 2024