Everything was excellent and we have spent a great time.

Stayed in December 2022

No concerns

Booked for my friends. Their feedbacks below: Amazing hotel! Great service, restaurant, bar. Hotel location 12/10. Haven't seen any hotel there located closer to the sea.

Stayed in December 2022

Not much

The room was great but had some issues with the electricity. They tried to fix it but when it did not work, they apologized and gave us a complimentary upgrade to a very nice suite.

Stayed in December 2022

can’t think of any

the location and view was awesome

Stayed in November 2022

very little sun on our balcony but a nice sea view.

Lovely pool complex with some excellent restaurants on site.

Stayed in September 2022

-

Very good location of the hotel, though located in a quite area but just a few minutes away from all bars and restaurants in St Juliens area. Staff was very helpful, especially at the reception. Breakfast was really good with lots of options, nice service. Very clean hotel and the sea view from the balcony is amazing and very relaxing.

Stayed in November 2022

dive right in to the sea out of your sun lounger

Stayed in September 2022

Hot tub faulty, bath plugs faulty so couldn't have a bath, over priced- not the standard expected from 5 star

The view, public areas, staff helpful and attentive

Stayed in November 2022

Nice hotel clean rooms, excellent breakfast and friendly staff I must compliment all the staff especially the front desk and security for handling an unforeseen situation after my wife fell and hurt herself, resulting in having to shorten stay and attend hospital. Thank you all .

Stayed in November 2022

The staff were very kind and helpful. They had always smile on their face when they talked to the guests The room was super clean and quiet. The facilities in the room was great I also really liked the options for breakfast. It was combination of continental and local breakfast. The location is in the best part of the city. 10 min walk to a main street with a lot of options for bars, clubs, restaurant and beach beach

Stayed in November 2022

Outdoor pools were not heated.

Stayed in October 2022

Fantastic hotel one of the best I’ve ever stayed in the staff are extremely helpful the room was fantastic and the facilities in hotel were first class from the room the restaurants,bars etc

Stayed in October 2022

Nothing

The location, the rooms, the view from the room. The bed quality. Breakfast. Pools. It was an amazing experience for us adults and kids.

Stayed in July 2022

Room wasn't ready on arrival due to maintenance having been in after it had been cleaned. However Tricia the manager was wonderful and made up for this by giving us breakfast free of charge during our stay and added a personal touch by leaving a personal note in our room accompanied by a bottle of wine. She really handled the situation wonderfully.

The hotel at this time of year was ideal for a relaxing break. We had a lovely room overlooking the sea. The hotel itself is very well designed and is modern bright and airy. Fantastic breakfast and a very comfortable bed. It is situated on a promontory about twenty minutes walk from the centre of St Julians. The swimming pools are well laid out throughout the complex and there were plenty of sun loungers available. This was ideal as, unless you are looking for a built up area with lots of noise and neon lights stay away from the centre.

Stayed in October 2022

Everything was fine

Everything

Stayed in October 2022

It is not the first time that I stayed at the hotel and it is always a positive experience. The restaurants are very good, the customer care is exceptional and they go out of their way to help out.

Stayed in September 2022

I’m not sure the location is great for a family… assuming we want to have dinner in a walking distance but not within the hotel

Really clean, big with lots of places to wonder about, very responsive and friendly staff.

Stayed in October 2022

Excellent location with variety of food and omelette station

Stayed in September 2022

it’s a 5-star hotel in their location/facilities and pricing, but the level of service was more of a 4-star hotel. All staff were helpful and friendly, but pool waiters or housekeeping did not always understand your request due to their limited understanding of English. I also did not appreciate the seemingly random times the housekeeping came by. some mornings they knocked around 08:00 and other days you thought they forgotten you as they didn’t even appear until after 13:00. i understand they work based on availability but in a proper 5-star you should always have a rule to start cleaning stay-overs past certain times (for example from 10:00 onwards) Also During stay there was an incident at the pool between other guests, with one group being verbally aggressive towards the others. When we tried to de-escalate the situation and stand up for the guests that were being falsely accused of moving items. The aggressive party turned their verbal aggression to us and one of them even physically pushed me. 4-5 Staff members promptly arrived on the scene to avoid a further escalation, which probably saved me a beating 3 vs 1, but the manager in charge accused my party of starting the incident which was false. After he gained more evidence and realizing he was wrong he apologized personally. The abusers were reprimanded but no it had consequences for them. We hope the staff in question uses this feedback to improve their conflict management skills. Safe to say these 2 things left a sour taste of our stay.

The facilities of the hotel were great and the staff was super friendly. The location was perfect, situated in a quiet area, within 10 mins walking from the popular city center or 2-5 mins with electric steps, via the Bolt app, made it easy to get around.

Stayed in September 2022

Extremely overpriced drinks

Good choice

Stayed in August 2022

Food options are not great for lunch or dinner. Local restaurants offer much better food and service.

Very good hotel, very big, was fullly booked but didn't notice. Staff are very friendly. Rooms are great. Breakfast is superb, lots of options and no rush.

Stayed in September 2022

Rooms are defo not up to 5 star standards.

Staff and food.

Stayed in September 2022

Needs more vegan options for breakfast and especially evening buffet

Lovely hotel very friendly helpful staff great facilities

Stayed in September 2022

At the lido pool, the ladders are broken and to use the white slide there is no step or ladder to reach.

Stayed in September 2022