Customer service at this location was excellent. Marrion, the guess service representative was amazing and very helpful. All the staff was pleasant and helpful. Recommend the all inclusive plus because it gives you access to the plus lounge. Plus lounge was perfect because not many opt for all inclusive plus so we was able to avoid crowds for breakfast, lunch, and snacks by going to plus lounge which only had a few people inside during each visits for our 5 nights / 6 days stay. Very intimate and private. Even though the weather wasn't the best there are plenty of entertainment besides the pools. Evening shows 2115 start time is a bit late but are spectacular. The facility is dated. Rooms are decent except for AC. Fan and AC didn't work in our first room so we requested another after first night. We saw ants and knats but again, service there is excellent an the came to spray room. The resort is not 5 star accommodation but you will get 5 star customer service which is important.

Stayed in April 2025

Did like the bathroom, very nervous getting in and out of shower. We are elderly with knee replacement, No bathmat. Slippery getting out,

Great service, lovely staff ,food very good

Stayed in February 2025

I can not remember any "bad" thing about the hotel.

The location was amazing. The pool was perfect. The warm indoor pool was very cozy. The staff were so kind. All the restaurants were fantastic. Diversity and quality of food and beverage were on top of niveau. Very good guest parking. A very family and kid friendly resort.

Stayed in February 2025

the room (which was given a lux) and the building itself are in a bit of need of renovation. there were problems with the reception. there was not enough information where everything was and how it was arranged. when we asked, they could not give an answer.there was not enough something for a snack in the evening, after 11 pm you can’t get anything else from food.so if you fly at night, don't expect to be able to get anything to eat.

The food variety was very big and delicious. The choice of drinks is large. The bartenders are great to talk to. The pool is large and there are many places to go. For example, bowling or playing games. The main thing is the convenient location, a few steps and the beach.

Stayed in October 2024

No drinking water in rooms, restaurant booking almost impossible, buffet restaurants average, road outside busy & noisy at times

Beach, staff, weather, all-inclusive plus

Stayed in September 2024

It’s old & needs a refurb, Some of the furniture in the lobby was broken & unstable . The bedrooms , some curtains coming off the rails, paint peeling off the walls & a really dangerous bath to climb into to take a shower!! The q for hot water out of the coffee machine was ridiculous . All is needed is a hot tap!!

It was spacious & good facilities

Stayed in July 2024

Breakfast choice not wide enough, fruit tinned not fresh, down to one coffee machine and always short of cups

Location

Stayed in June 2024

Not much

Good facilities. Excellent food options

Stayed in June 2024

The outside of the hotel is looking shabby and in need of attention as are the internal corridors. Not really 4-5 star quality. The hotel is located on a reasonably new roundabout and four lane road so with a sea view room it was noisey especially very early Sunday morning when there appeared to be a motorbike race going on (6 am)! A pool view room would be quieter. The beach is the other side of the four lane road, although there is a pedestrian crossing. With a wheelchair it was difficult to negotiate crossing the road and using the new pavements which have been constructed with deep gullys, presumably to aid drainage. The hotel is on the bus route, a double edged sword because of the noise, and the buses are very crowded. Really not much to see local to the hotel, no shops, cafes etc to speak of, although there is a Starbucks nearby! Ok if you just want to stay at the hotel and use all of the facilities and take advantage of the all inclusive drinks and food.

All staff were great and hardworking. Lovely pools and surrounds. Comfortable room and comfy beds. Great free water facilities (all hotels should do this) with jugs to keep water in the fridge in the room. Tea and coffee facilities in the room. Food although mass catering was good, particularly the meat and fish which were cooked very well and there was plenty of choice. The restaurant gets very busy but the staff cope well. The animation team work extremely hard.

Stayed in May 2024

They upgrade is not worth the money. Very limited list of amenities for price of upgrade. Restaurants were all buffet and very limited on food choices. Air conditioning did not work well.

Great location and good staff

Stayed in April 2024

Hotel corridors weren’t great - not sure if there is a renovation planned but they felt unfinished and a bit scruffy.

Location is great - easy to reach the Gozo ferry, across the road from a lovely beach and some local shops etc in Mellieha Kids enjoyed the outdoor pools, but because the water is pretty cold still in March, it was also perfect to have the indoor pool to warm up in.

Stayed in March 2024

Check in and reservations were not well organized. I have asked for the rooms to be altogether when I booked, then by email again, and during check in and they were not even on the same floor. All inclusive plus amenities (listed in the description) were never brought up to the room, I asked reception, they said they would but never did. Staff knocked at the door despite the DND sign. Swimming pools not heated, freezing cold.

Very friendly staff and good housekeeping Very pretty outdoor area Food was amazing (Salia/Ponent/Levant)

Stayed in April 2024

Room was too stuffy no matter how much we adjusted thermostat.

Very family friendly. The buffet and restaurant choices were on point.

Stayed in March 2024

P00l,restaurant the beach

Stayed in March 2024

The water in the shower took a while to warm up so there was a lot of wasted water

The room was clean and quiet Friendly staff, we really enjoyed ourselves

Stayed in March 2024

Location as the hotel is situated in the far north of the island , besides the beach there is not much else in the area. You can get a bus into Valletta which is a beautiful city but it takes around 1 and half hours . There is a huge selection of meals , they all look delicious but I found them very bland and not much taste.

Staff very friendly. Plenty of seating areas both inside and outside. Outside pools very spacious . Plenty of room in the restaurants.

Stayed in February 2024

Sadly, we had issues for two days of our stay. We had hired a car, as our main reason for this holiday was to do a lot of sightseeing. The hotel is building and fillings footings for a new extension . We had breakfast, went to our car and couldn't get out, as one way in and out. It was blocked by concrete mixer and pump. which completely ruined our day trip to gozo that day. It was there till just after midday. Leaving it to late to go there. The next day, we had the same issue, with a note this time put on car window screen, which noone would of seen untill they went to their car. It stated work would start at 8.30am and be finished by 10am. This was not the case, it finished at 2.30pm, leaving us frustrated, and yet again scuppering our plans. We were promised compensation by hotel, but on the day before we left, we were told to take the issue up with yourselves. I await your response to this issue. Sadly two days of ruined plans has made our holidays totally unfinished, with our planned visits undone. I await your response regarding this issue. Alison French

Our stay was good, food, staff, cleanliness and facilities all good.

Stayed in November 2023

Nothing

Very nice.

Stayed in November 2023

There isn’t anywhere to walk in the evening or go to

Great all inclusive so you don’t have to worry about anything. Lovely pool area and the staff was very helpful

Stayed in October 2023

THERE IS NOTHING OUTSIDE OF THE HOTEL AND DANGEROUS TO WALK AT NIGHT AS THERE IS NOT PROPER PAVEMENTS. THE ENTERTAINING WAS TACKEY AT NIGHT

YOU NEED TO BOOK THE OTHER RESTAURANTS WELL IN ADVANCE BUT THE BUFFET IS GOOD AND BREAKFAST.

Stayed in October 2023

too far from the attractions

Good choice for the restaurants, great beach crossing the street

Stayed in August 2023

Road noise, particularly the motor bikes on Sunday morning. Also would have liked some shade on the terrace

Size and views

Stayed in October 2023

Not 5he best sea view and the room itself looked very tired and in need of a refresh, The sink leaked and when reported no apology for the inconvenience of all our towels being wet and unable to take a shower. Air con didn’t really work and made too much noise to leave on over night. The daily drilling wasn’t great.

The all inclusive extra was worth the money but clearly quite new as most staff were unaware when we ordered drinks of the branded spirits we could have instead of the local ones. Both Mohan and Singh were exceptional members of staff who really looked after us the whole stay. Get idea about the fresh water station on each level which you could fill up a jug for water. Food was really good in all the restaurants.

Stayed in October 2023

We were disappointed in the number of children and total lack of manners in the adult visitors..all entertainment was geared to children..

everything in one place . convenient to ground travel, staff was excellent. Salia restaurant was amazing Miina was fantastic..Navin and Gobinoa in the adult pool bar and other places the saw us made us feel very welcome..

Stayed in September 2023