Its nice

Stayed in July 2024

Arrived earlier then check in time and went up to pool area to get a bottle of wine. Time for check in was due so I asked the bar to keep my wine bottle till I go down and check in. Took 5mins exactly when I return there is no one at the bar. I waited for 30mins next to the bar and then called reception asking if bar is closed. They inform me bar is open and that the barman is coming shortly. I waited another 15mins and he is still not there. They better said he is not coming in another 30mins this way I could have gone and enjoyed the sun. I stay waiting and I call again and again they inform me he is coming shortly. Another 15mins passed and he arrived calmly with a grin on his face whilst I'm super frustrated that the first hour of my hotel was fucked up. This is surely not what I expect from a 4star hotel. Later I was on sunbed and my friend went to ask for a food menu. He advised the only food items served are bruschetta and fries and that she has to go collect when they are ready as they do not bring them however there is nothing to note when they will be ready. She came to tell me and we decided to order bruschettas and fries. She went to order and the barman says he has been looking for the bread but cannot find it so we can order fries only 🙈🙈 he also explained how the bar is not of the hotel and that he has to manage Pasta & co downstairs and upstairs too when he is only one person. He also said he doesn't care if he is fired because he is fed up. Surely not something the clients care about and if someone is paying for a 4star service he expects a 4star service. The only thing I'm giving 1star for is because the fries were good. I also notified him and also the reception whilst on call with them that I will leave the worst review ever to which no one cared. The reception staff were very nice and I have no complaints about them. The pool area doesn't even know what the word management is let alone is being managed.

The reception staff was great. The pool area was nice.

Stayed in July 2024

We booked the hotel half an hour before and arrived at 11:30 because of power cut in our place, we're local and we had to find somewhere to stay one night to sleep with AC. The receptionist starter to play that he doesn't see our booking in the system and offered to us to cancel it and book directly with the hotel. Booking price was €185 and hotel offered €270, obviously we didn't agree, so the manager kept us with a 3year old child for 30 minutes waiting to check us in, because he had some problems with the system. Besides this awkward situation, the carpets in the halls are filthy, the sofas and armchairs are dirty and need good upholstery cleaning. In the bathroom I found mold in the corners, the toilet was all scratched... The breakfast was poor, one of two coffee machines did not work, the other one was making very bad coffee. No electricity in the toilet next to the outdoor pool. The receptionist which was working the night shift when we arrived the next day was working at the kitchen! So no, the place is not worthed the money.

The bed and the room was big.

Stayed in July 2024

Exceptionally clean room and friendly staff!! One of the best hotels in Malta!

Stayed in July 2024

USED SPA FACILITIES ON MY 2ND DAY AND ENDED UP BEING BURNED BADLY ON MY THIGH ENTERING THE SMALL SAUNA WHICH HAS AN EXPOSED COAL TIN HUST AS YOU WALK IN ON THE LEFT . REPORTED THIS TIME THE SPA STAFF AND THEY INFORMED ME THAT THIS HS HAPPENED TO OTHERS AND HAS BEEN REPORTED TO THE MANAGER SEVERAL TIMES BUT YET NO SAFETY PRECAUTIONS OR SOGNS HAVE BEEN PUT IN PLACE.

Hotel was lovely and it was a very spacious and comfortable room

Stayed in July 2024

There was a Philippines lady on the front deck truely amazing lady wow nothing was to much trouble Wonderful lady

Excellent

Stayed in July 2024

Noise due to construction works on street even during the weekend

Pool / spa / cleanliness

Stayed in May 2024

Breakfast very low on offer

Stayed in May 2024

The rooms are very old, there are no supplies inside the room, there is no water in the room, and it does not smell good. Good location. But the rest is basically bad

I didn't like anything

Stayed in May 2024

Construction, loud music, incompetent staff, no room service, no restaurant, shower and AC barely working, toulet water running all night, missed to clean room, poor breakfast

Location is central

Stayed in May 2024

Wish we had of been informed about the major road and building works outside the hotel. It made the experience a littel grim Not having a balcony wall between each balcony meant you felt very exposed if sitting out

Lovely room, and great staff.

Stayed in May 2024

The only issue was the construction outside was difficult to get past with the push chair and there were drunk people making loud noises outside at night. Not a fault of the hotel at all but I wish we had got a room on the other side of the hotel not facing the road. Neither of these issues could be helped by the hotel however, if it could, I'm sure they would have sorted it!

The staff working there couldn't do enough to help us. They always greeted us with smiles and made a fuss of our baby son. The hotel left a bottle of prosecco on ice in the room on my birthday and let us check out a couple of hours late which was so helpful with our little one. The room was lovely and comfortable. The travel cot for our son was very good with fresh sheets in there as well. The pools were lovely!

Stayed in April 2024

Pooor internet Service and apart from that no one told us that we have to pay for the parking

The rooms

Stayed in January 2024

as japanese, better to have a bath tub. but its OK for short term stay.

excellent service! trustworthy staff! Good location

Stayed in December 2023

Lovely suite large suite. Sun on large terrace from 08.00 - 13.30 pm Beautiful Breakfast. Beautiful weather.

Stayed in November 2023

Top staff so kind with all our request, the room are all Nice and clean, with no noise from outside i raccomand

Stayed in September 2023

Broken glass in the bed Cockroaches coming out from behind the headboard Spa was closed for 3 days and when it opened the pool was ice cold Fridge broken Dirty room View of a pile of rubble and building site Rooftop was surrounded by cranes Lots of construction work going on and noise

The staff were friendly and very accommodating We were eventually moved to a penthouse but unfortunately it was the afternoon before we left

Stayed in September 2023

Everything

Stayed in August 2023

Building work noise

Nice and clean very spacious

Stayed in August 2023

Many teenagers stay in the hotel, they come back late from partying and noise is high during early hours of the morning, they also take over the pool, which is a small area as it is. They would splash, throw ice etc. Hotel is also close to construction sites. Breakfast is standard and the same every day. Not worth the money we paid to stay here. The hotel could do with some maintenance. The lift was out of service on a few occasions, the sofa in the room had stains, the toilet roll holder was on the floor when we checked in to our room. The architect did a popr job designing the hotel and the fire alarm was hanging off our room ceiling. The bed was not the most comfortable.

Location is convenient and reception staff were helpful.

Stayed in August 2023

Location not directly in the heart of st Julian

Room next door of mine seemed to be full of young men every night after 2pm they would run up and down the corridor all sounded drunk this went on for more then 4 nights I only complained upon my departure the staff seemed unaware of the issue on this floor level I found this difficult to believe I think it was just they new they would be unable to combat the issue if they were to do anything at that time of night with only one security for the entire night.

Stayed in August 2023

noise

pool

Stayed in July 2023

Everything! Great location, great staff, great facilities.

Stayed in June 2023

Below satisfactory cleaning standards. The first room we were given had a toilet that leaked at the flusher, but the receptionist was helpful with getting us into a different room on the same day. Not very comfortable to share the quadruple room if you’re a group of girls, because there aren’t many mirrors and the lighting was poor.

Good location and very affordable

Stayed in June 2023

Filthy, loud, rude staff without authority to take decisions. The shower head was disgusting. The sheets were dirty, there were cobwebs hanging over the bed.

It’s Lobby suggested it was a good hotel.

Stayed in June 2023