Nothing to not like

Absolutely everything, service, staff, cleanliness, great restaurants, great bars, great entertainment. Would have loved some traditional Sega entertainment only negative for our family.

Stayed in July 2023

nothing to fault

the property was astonishing and really well located the restaurants the staff were absolutely welcoming and the hospitality was brilliant Nasir was really good and went really out of his way to make our celebration a time to remember

Stayed in July 2023

Nothing

We loved the private island mangenie and iles aux cerf. We were lucky to have received a double upgrade, and stayed in the frangipani suites, which came with added benefits such as a butler, free mini bar snacks and soft drinks. Happy hour at the bar next to le republik and breakfast available at le republik and le bazaar. These were great value adds as everything is quite expensive. We liked the food at Saffran restaurant and loved the entertainment put on at Sega bar each evening. Facilities were top notch offering everything you could need and also very clean. Staff were very helpful. WhatsApp chat is a good addition too.

Stayed in July 2023

Too busy , very big hotel , too many people . The Indian restaurant was pretty bad and overly priced , I actually got sick after my meal , and the staff were very inexperienced

Their private island was lovey

Stayed in April 2023

one of the nicest hotels in Mauritius, the service was impeccable, it felt like a boutique personalised experience.

Stayed in April 2023

Nothing serious to complaint about

Friendly attentive welcoming staff, nice and clean beach facility, good room condition, good a/c cooling, got free room upgrade at ground level facing the beach (many thanks for that), free (non-motor) water activities, suitable for families as well coupples, there are 2 pools one exclusive for adults, good breakfast ( my score 8.5 out of 10), overall great place to stay in to relax and spend holidays.

Stayed in July 2023

There are too many ants in the room

There are activities and night life. The restaurants are very good

Stayed in June 2023

The only thing I didn’t like it was the fact that they didn’t change the bathrobes and the slippers daily. But when I requested it they did it immediately.

The location Is really great, wonderful. The staff very friendly and helpful. It is very clean and they are very attentive. I loved the idea that you can use any of their restaurants for half board dinner. I liked the WhatsApp chat for every of our needs.

Stayed in June 2023

What sets this hotel apart from other 5 star beachfront properties is the impeccable service - absolutely fantastic in how the staff is constantly trying to be intuitive to anticipate your every need and keep you comfortable. Considering the range of experiences the resort has to offer, the price you pay is good value for money

Stayed in June 2023

The hotel didn’t leave us something to dislike.

everything was fabulous. really one of the best experiences me and my family have had.

Stayed in June 2023

Absolutely nothing

Tremendous staff and service was second to none.

Stayed in June 2023

staff needs more training, takes so much effort to get anyone’s attention (there is plenty of employees but some seem lost). Any order takes just too long, on arrival day I ordered a burger that took an hour to make, their excuse is that the burger needs to be well done lol. Waiters are especially not attentive, however, whenever I complained about anything they quickly rectify the issue so overall it is not too bad actually.

lots of activities to do even when it’s raining outside Very clean and housekeeping is good sandy beach so you don’t have to worry about getting cuts They accommodated us very quickly despite us being 2 hours early to check in Spa is great

Stayed in May 2023

Room and Bathroom cleanness was disappointing, there was hair from previous guests on shower facilities and towels which was not cleaned, as well as dirty room corners. Cleanness needs more attention.

Amazing resort, extremely friendly and lovely staff!

Stayed in March 2023

I mentioned earlier: the price for the buffet is so expensive, also the wines prices

1)Breakfast very good. 2)Dinner so so, very difficult to get a booking at the restaurants, always "fully booked". Even the price of the buffet and wines is extremely expensive comparing with other 5 starts in other places as Maldives or Seychelles. 3) Beach is wonderful. 4) Staff so friendly and always smiling. Live bands everyday is a very big plus. 5) Arrangements to pick us up at the airport, reception at the hotel, and introduction to the hotel was excellent too

Stayed in May 2023

Buffet food was very poor for extremely high price. You could eat for the same price in a restaurant in the resort and food would be on a completely different level.

Exceptional service, perfect location, incredible food in restaurants. Great wine tasting experience. Massage was one of the best we have experienced (after travelling and trying massages in 15+ countries including thailand, maldives, bali etc)

Stayed in May 2023

Private beach on the nearby island. Musicians from the various bands (incredibly good) Beaches in the main resort

Stayed in May 2023

Sea urchins all over the beach. Rooms require renovation. Full board has limited food items coverage. A/C doesn't work very well.

Friendly and helpful staff. Good food options. Nice entertainment. Great hotel and private island area. 1 hour from airport.

Stayed in April 2023

Shisha service

Personal the best pne

Stayed in March 2023

A minor thing: the moisture affects the crunchiness of the pastries :)

Amazing location on the Hibiscus beach, the view from our suite, the direct access onto the sandy beach for a refreshing walk or a relaxing lay down, plunging in the turquoise sea water… and much more, simply fantastic. We loved the exclusivity and privacy of the Shangri-La resort, it has its own virgin island, a short boat ride away, lots of free sea activities and payable ones. Enjoyed the walk around the resort, the boat trips from its Jetty. All in all: a wonderful place to enjoy memorable time on a picturesque beach. The luxurious and indulging treatment was great, all staff practice a heartfelt welcoming gesture and smiles, offer help and service. We also enjoyed the attention to details inside the rooms and all over the nicely designed resort. If you adore greenery and local culture, then this resort offers you an abundance of both to taste. We really appreciated the nice gestures the management offered us to our anniversary: the gifted cake, drinks and flower-decoration of our bed. We also enjoyed the variety of restaurants and music entertainment. Finally: I might miss out more positive experience , but can highly recommend othe Shangri-La for a couple or family in Mauritius

Stayed in March 2023

n/a

all excellent- staff very good

Stayed in March 2023

Nothing to complain about.

beakfast and dinner excellent. Beach very clean

Stayed in March 2023

nothing

location. staff. view. activities the beach

Stayed in March 2023

nothing at all

facility. view. location staff most of all

Stayed in March 2023

Nothing of note. Some minor things but no importance.

The peace & tranquility of the location. Also staff attentiveness, especially Bheemul & Stephen.

Stayed in February 2023

just inform you that’s I stayed 4 nights instead 2 nights plz added to my record

Stayed in February 2023