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  4. Reviews of The Westin Turtle Bay Resort & Spa, Mauritius

Reviews of The Westin Turtle Bay Resort & Spa, Mauritius This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Turtle Bay, N/A Balaclava, Mauritius

#2 of 12 hotels in Balaclava

Guests' Choice

Review Score

Based on 412 hotel reviews

8.8

Score breakdown

  • Cleanliness

    9.2

  • Comfort

    9.2

  • Location

    8.6

  • Facilities

    9.0

  • Staff

    9.1

  • Value for money

    8.2

  • Free Wifi

    9.4

Verified guest reviews from real Bookers

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Showing 76 - 100

  • Reviewed: July 26, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Heavenly Family Junior Suite
    • Stayed 4 nights
    • Submitted from a mobile device

    Nil

    The scenery, from reception to the rooms. The staff were very professional, dedicated and always there to assist. A big thanks to Anil who made sure our suite was at its best all the time. A very memorable stay indeed

    Stayed in July 2024

  • Reviewed: July 24, 2024

    10
    The place is beautiful, great and the people are nice
    • Business trip
    • Solo traveler
    • Turtle Bay Junior Suite
    • Stayed 6 nights

    Not much

    The yard and the garden people are exceptional. The food and the people working at the Buffet. The people at the entrance are so nice

    Stayed in July 2024

  • Reviewed: July 17, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Wellbeing Suite
    • Stayed 7 nights

    No shops / amenities close by. Beach in front of resort very rocky.

    The room layout, location within the resort, service and cleanliness were exceptional. The breakfasts were also excellent.

    Stayed in July 2024

  • Reviewed: July 16, 2024

    10
    Amazing would definitely visit again
    • Leisure trip
    • Family with young children
    • Turtle Bay Junior Suite
    • Stayed 5 nights
    • Submitted from a mobile device

    The beach was not up to par

    The pool , the food , the amazing and quick service and the great room

    Stayed in July 2024

  • Reviewed: July 6, 2024

    10
    Unforgettable
    • Leisure trip
    • Family with young children
    • Heavenly Family Junior Suite
    • Stayed 3 nights
    • Submitted from a mobile device

    Our family traveled on a journey with the children, aiming to enjoy various sea activities. We were quite surprised to discover that the hotel does not accept Apple Pay and lacks an ATM for cash withdrawals. All activities required cash payments only, and the staff responsible for the sea activities displayed a lack of professionalism. However, Mr. Daven efficiently addressed our concerns and transformed our experience into an unforgettable one. Westin is truly fortunate to have such a professional individual on their team. In conclusion, having traveled extensively worldwide, I have a few suggestions to elevate Westin to the top spot in Mauritius: accepting Apple Pay, installing ATMs, providing containers for wet towels around the pool and beach, increasing the number of showers, and placing more trash cans along the beach.

    The facilities, the room, the ocean view, the soothing sound of the ocean, and the birds every morning were reminiscent of paradise. The staff, who are the key component of the hotel, are highly professional. I would like to express my gratitude to Mr. Dave Savan for making this trip unforgettable and for assisting in resolving any issues we encountered.

    Stayed in July 2024

  • Reviewed: June 26, 2024

    10
    Mauritius is a beautiful island. The staff were super friendly and helpful. Great customer service. Nice resort
    • Leisure trip
    • Couple
    • Turtle Bay Junior Suite
    • Stayed 8 nights
    • Submitted from a mobile device

    The prices in the restaurants were very expensive No other choice to get food since it was on the beach and away from everything else. No back up snack bar so must eat at the restaurants

    It was very clean and spacious. Breakfast was excellent. Nice pools.

    Stayed in June 2024

  • Reviewed: June 25, 2024

    9.0
    Would recommend and especially the first floor rooms facing the sea.
    • Leisure trip
    • Couple
    • Heavenly Junior Suite King
    • Stayed 4 nights
    • Submitted from a mobile device

    Nothing

    Well maintained and a large resort. From the time of our arrival to departure the staff and management were very helpful. Quite a large resort so at times would require a buggy lift to our room which was on the north side of the hotel. Not complaining as it was nice and quiet with a fantastic sea view that we would wake upto in the morning.

    Stayed in June 2024

  • Reviewed: June 20, 2024

    10
    Pleasant vacation spot
    • Leisure trip
    • Family with young children
    • Heavenly Junior Suite Queen
    • Stayed 3 nights
    • Submitted from a mobile device

    Very well maintained facility with kind, smiling and helpful staff.

    Stayed in June 2024

  • Reviewed: June 20, 2024

    9.0
    Our first tine in Mauritius was a memorable one
    • Leisure trip
    • Couple
    • Turtle Bay Junior Suite
    • Stayed 5 nights
    • Submitted from a mobile device

    Rocky beach, very high cost of drinks

    Facilities, rooms, water sports, excellent cleaning services & excellent services from all staff, Seasonal Tastes restaurant has exceptional variety and taste in breakfast & dinner buffets

    Stayed in June 2024

  • Reviewed: June 16, 2024

    8.0
    The people make this property great.
    • Leisure trip
    • Family with young children
    • Heavenly Junior Suite Queen
    • Stayed 3 nights
    • Submitted from a mobile device

    It is quite dated (but maybe that’s just me) and the outside verandas were a bit dusty with some cobwebs.

    The people at the property make this quite great. So lovely and willing to help. Varousha from the cleaning service was so great, always attentive and cleaned our room thoroughly. The breakfast was good.

    Stayed in June 2024

  • Reviewed: May 31, 2024

    9.0
    Nice place to chill out
    • Leisure trip
    • Couple
    • Turtle Bay Junior Suite
    • Stayed 5 nights

    If you want to relax and chill out, this is a perfect place to do so, the gastronomy was ok

    Stayed in March 2024

  • Reviewed: May 26, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Junior Suite - King
    • Stayed 2 nights
    • Submitted from a mobile device

    Even though the resort itself was good, the Location is less than ideal. There’s nice views etc but there’s a lot of rocks in front of the hotel, you cannot walk or swim in there. There is a nice beach at the end of the property that you have to walk to where you can snorkel and take part in the free water sports.

    Lovely resort with excellent facilities and nice rooms. Very comfortable and convenient. The food was also good at all the restaurants on site including the buffet. Close to good snorkeling spots in turtle bay.

    Stayed in May 2024

  • Reviewed: May 16, 2024

    10
    Wonderful resort for a great vacation
    • Leisure trip
    • Couple
    • Junior Suite - King
    • Stayed 4 nights

    The beach is a little rocky, but in a walking distance you'll find a nice beach. One time in the breakfast my wife ate alone and when she went to take food, birds where all over her food, because it is outside dinning area.

    The resort was the best that we had in our Honeymoon. they upgraded our room with a great view of the main pool and the sea with a big balcony. the resort is well maintained and the service and stuff are wonderful. The room was big and the bad was very comfortable. also the room service and the cleaning was great - two times a day. there was a sparkling white wine and fruits in the room for our celebration.

    Stayed in April 2024

  • Reviewed: May 14, 2024

    10
    excellent
    • Leisure trip
    • Couple
    • Heavenly Family Junior Suite
    • Stayed 11 nights
    • Submitted from a mobile device

    nothing to say

    the location, cleanness. staff very friendly, the food and the team at Seasonal Tastes restaurant ( big Thank you to Rajeev!)

    Stayed in May 2024

  • Reviewed: May 12, 2024

    8.0
    To short will do beter planning for a longer stay
    • Leisure trip
    • Couple
    • Heavenly Family Junior Suite
    • Stayed 5 nights
    • Submitted from a mobile device

    Nothing

    Well situated quite neat and organised

    Stayed in May 2024

  • Reviewed: May 6, 2024

    10
    Everything it was everything I wished for. Pooja, Nikish, Seman, Jovi, Ravi, Terry everyone I just want to say thank you
    • Leisure trip
    • Family with young children
    • Heavenly Family Junior Suite
    • Stayed 3 nights
    • Submitted from a mobile device

    There is nothing to dislike at the Westin

    Everything it was everything I wished for. Pooja, Nikish, Seman, Jovi, Ravi, Terry everyone I just want to say thank you for making us feel welcome and making out stay the best ever! I am definitely booking this property again for my sisters birthday in November . The pictures do not do it justice. The Westin is heaven on earth, hospitality is 💯 I have been to many 5 star hotels but none compare to the Westin.

    Stayed in May 2024

  • Reviewed: May 5, 2024

    10
    It was a wonderful experience.
    • Leisure trip
    • Family with young children
    • Beachfront Suite
    • Stayed 6 nights
    • Submitted from a mobile device

    Nothing

    It’s a beautiful resort with beautiful amenities. The staff is super friendly and helpful. Beautiful restaurants with good food and ambiance. We enjoyed good music at Mystique and the bar at night. The resort has a nice kids club with extremely good nannies.

    Stayed in May 2024

  • Reviewed: May 5, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Heavenly Family Junior Suite
    • Stayed 3 nights
    • Submitted from a mobile device

    They kept us waiting for hours before assigning our room. It was beyond 2pm when we were checked in.

    Stayed in May 2024

  • Reviewed: April 28, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Heavenly Junior Suite King
    • Stayed 4 nights
    • Submitted from a mobile device

    The food could have been better.

    The staff were splendid. The resort itself was very clean. There were plenty of activities included in the package and then the other activities like parasailing and tube riding were an additional charge but definitely worth it.

    Stayed in April 2024

  • Reviewed: April 25, 2024

    10
    Excellent.
    • Leisure trip
    • Couple
    • Junior Suite - King
    • Stayed 3 nights
    • Submitted from a mobile device

    The location, hospitality and the ambience was good.

    Stayed in April 2024

  • Reviewed: April 22, 2024

    8.0
    It was a nice stay.
    • Leisure trip
    • Family with young children
    • Junior Suite - King
    • Stayed 5 nights
    • Submitted from a mobile device

    Not enough vegetarian food options even after stating i am vegetarian.

    Location is perfect.

    Stayed in April 2024

  • Reviewed: April 15, 2024

    10
    One the best, if not THE BEST, hotel experience in my life!
    • Leisure trip
    • Couple
    • Turtle Bay Junior Suite
    • Stayed 7 nights
    • Submitted from a mobile device

    Absolutely NOTHING!

    The hospitality and the kindness of the staff: EXCEPTIONAL 👍🫶

    Stayed in April 2024

  • Reviewed: April 11, 2024

    10
    Would definitely recommend and stay again
    • Leisure trip
    • Family with young children
    • Heavenly Family Junior Suite
    • Stayed 3 nights
    • Submitted from a mobile device

    Nothing

    Spacious, clean, comfortable and staff very welcoming

    Stayed in April 2024

  • Reviewed: April 3, 2024

    9.0
    Would
    • Leisure trip
    • Family with young children
    • Turtle Bay Junior Suite
    • Stayed 4 nights
    • Submitted from a mobile device

    Beautiful location, both the beach areas, and the two pools. Very attentive, polite staff, around the resort and in all of the restaurants. Delicious food, and a good choice of different food in all of the restaurants, with attention to good vegetarian and gluten free options etc.

    Stayed in April 2024

  • Reviewed: April 1, 2024

    10
    We stayed in 6 hotels in Mauritius and this one is the best. We would definitely recommend it.
    • Leisure trip
    • Couple
    • Junior Suite - King Queen
    • Stayed 2 nights
    • Submitted from a mobile device

    The selection of wine could be better, but this is true for everywhere in Mauritius.

    Nice, big rooms, food was excellent and pool for adults only was a very relaxing, quiet place.

    Stayed in March 2024

Showing 76 - 100

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