Turtle Bay, N/A Balaclava, Mauritius
#2 of 12 hotels in Balaclava
Guests' ChoiceBased on 418 hotel reviews
8.7Cleanliness
9.2
Comfort
9.2
Location
8.6
Facilities
9.0
Staff
9.1
Value for money
8.2
Free Wifi
9.4
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End of dialog contentReviewed: July 12, 2023
Nadia
FranceAmazing buffet breakfast and dinner
Stayed in July 2023
Reviewed: July 9, 2023
Mir
United Arab EmiratesWashroom walls could be a little more cleaner
Excellent customer service, Great options for food both vegetarian and non-vegetarian. Amazing breakfast and hospitality. I had an amazing snorkelling training session with Stephanie at the boathouse.
Stayed in July 2023
Reviewed: June 25, 2023
Yusuf
South AfricaNothing comes to mind!
We absolutely enjoyed our stay at the Westin. The resort made our anniversary extra special care with complimentary cake and an arrangement on our bed. Pooja made sure that all our needs and requests were taken care off in an efficient manner. The resort staff were friendly and always helpful.
Stayed in June 2023
Reviewed: June 25, 2023
Nokukhanya
South AfricaRoom service is extremely slow
Beautiful hotel. Excellent service and food
Stayed in June 2023
Reviewed: June 19, 2023
Paolo
United KingdomRooms are being tired
Hotel is much smaller than expected and is very intimate.
Stayed in June 2023
Reviewed: June 13, 2023
Ismail
BotswanaNo Airport Shuttles, taxi fares are ridiculous expensive
Overall, the staff was super friendly, the restaurant service was excellent, and the food was delicious. Accommodation was reasonably priced and was comfy.
Stayed in May 2023
Reviewed: June 12, 2023
Loretta
Australianothing
everything!
Stayed in June 2023
Reviewed: June 8, 2023
Maryna
Ukraineeverything is great
Stayed in May 2023
Reviewed: May 24, 2023
Lynette
South AfricaCheck in service was terrible. The person was slow and was very inattentive and treated us shoddily Also on the first night you were supposed to have reserved an ala carte restaurant- no one informed us of this. We also had to book our dinners for each following day. There is one person to do this and it’s cumbersome but luckily you can book all the meals at once. But for the first night please prebook before arrival if you want to have an a la carte meal and you arrive late My room also did not match my expectations as it was too far from the sea. The pics on booking.com looked lovey and the sea was close but in reality the room was not the same. I decided to pay extra to upgrade my room so that it was more suitable for me - the person who helped me with this was truly amazing The beach at the hotel was not good for snorkelling. It was fine for swimming
Food was excellent Facilités were very good Overall this was a 5 star hotel
Stayed in May 2023
Reviewed: May 22, 2023
Kamalesh
Saudi ArabiaMay have a early arrival and late departure waiting lounge with resting facilities
excellent layout of spacious accommodation units, great scenic location, extremely helpful and courteous staff, management going extra mile to cater to one’s needs.Mr Ravi , Nitasha from reception, housekeeping team, many others at all the departments were extremely diligent in attending to us .
Stayed in May 2023
Reviewed: May 16, 2023
Anjan
Indiano cafe where we could have fish and chips with beer sitting in a cafe at night. Can be ordered only in room and during lunchtime at beach grill restaurant. should be available at a restaurant during dinner time too.
excellent property. good facilities. exceptional services. enjoyed.
Stayed in May 2023
Reviewed: May 4, 2023
Abdullah
Saudi ArabiaFast response from the staff and care to satisfy guests
Stayed in May 2023
Reviewed: April 30, 2023
Jyothi
South Africacheck in process, food very pricey
Beautiful beaches and accommodation
Stayed in April 2023
Reviewed: April 30, 2023
Mohammad
Saudi ArabiaI can't really say that there is something I don't like about this place
the room, view, services, and restaurants were all good and nice
Stayed in April 2023
Reviewed: April 29, 2023
Abdulwahed
Saudi Arabiagreat value amazing stay
staff very helpful and friendly facilities are amazing the variety of food a great place if you are going with the family , you need to book your SPA experience and try signature massage
Stayed in April 2023
Reviewed: April 26, 2023
Nayha
AustraliaWe stayed half board which was great as we had the options to eat dinner in the many restaurants on site but didn’t like that you had to book these but understand why. The desserts in the buffet all sort of tasted the same too.
The staff at this property are AMAZING. Throughout our stay for ten days in April 2023 they could not have done more for us. We didn’t want to leave and will definitely be returning.
Stayed in April 2023
Reviewed: April 24, 2023
Seshni
South Africafood is super expensive & not tasty at all
Gorgeous clean efficient staff
Stayed in April 2023
Reviewed: April 23, 2023
Serge
SwitzerlandThe beach is a bit rocky and water shoes are necessary.
Beautiful setup with big rooms and ocean view. Very helpful people with maximum level of service. Great atmosphere. Several restaurants with amazing quality food.
Stayed in April 2023
Reviewed: April 23, 2023
Oxana
Spainabsolutely incredible beautiful place with high end service from the team, they are trying the best to pleased all the guests with special treatment. we love everything, food, our suit with sea view and huge terrace, absolutely fantastic treatment in spa, food in restaurants was amazing.
Stayed in April 2023
Reviewed: April 14, 2023
Jitendra
United KingdomLack of shuttle service to/from airport
All staff from concierge to room cleaners and The Retreat restaurant were super courteous- some people jump out who went above and beyond like Zabeer, Rais, Ram, Krsna chef in The Retreat and many more. Pool side service and spa’s Ashis (sound yoga) too was excellent! Evening entertainment was varied and catered for varied tastes!
Stayed in April 2023
Reviewed: April 12, 2023
Barinder
United Kingdomcleanliness, great views!
Stayed in April 2023
Reviewed: April 9, 2023
Rishiraj
IndiaAnts in the bathroom
Hospitality,cleanliness,view
Stayed in April 2023
Reviewed: April 3, 2023
Pamela
United Arab Emiratesnothing
Amazing views, great amenities, awesome staff. Raja, Ravi and Kevin took great care of me.
Stayed in April 2023
Reviewed: March 18, 2023
Christian
GermanyOur stay was amazing. We spent 4 nights at the Westin Turtle Bay Resort and would have loved to stay forever. The staff (really everybody) was so friendly, lovely and the service was exceptional. Our room was tidy and clean all the time. The food was fantastic. A lot of choices also for vegetarians. For my girlfriend’s birthday they sang and brought a delicious cake to our table. Also they decorated our room accordingly (see foto) We also enjoyed also the activities (coffee workshop/ yoga,..) they offer. The yoga teacher has the kindest soul. Practicing yoga during sunset was wonderful.
Stayed in March 2023
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