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  4. Reviews of The Westin Turtle Bay Resort & Spa, Mauritius

Reviews of The Westin Turtle Bay Resort & Spa, Mauritius This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Turtle Bay, N/A Balaclava, Mauritius

#2 of 12 hotels in Balaclava

Guests' Choice

Review Score

Based on 418 hotel reviews

8.7

Score breakdown

  • Cleanliness

    9.2

  • Comfort

    9.2

  • Location

    8.6

  • Facilities

    9.0

  • Staff

    9.1

  • Value for money

    8.2

  • Free Wifi

    9.4

Verified guest reviews from real Bookers

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Showing 151 - 175

  • Reviewed: July 12, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Heavenly Family Junior Suite
    • Stayed 2 nights

    Amazing buffet breakfast and dinner

    Stayed in July 2023

  • Reviewed: July 9, 2023

    10
    It was the best resort out of the 4 others I stayed in during my trip to Mauritius.
    • Leisure trip
    • Group
    • Heavenly Family Junior Suite
    • Stayed 3 nights

    Washroom walls could be a little more cleaner

    Excellent customer service, Great options for food both vegetarian and non-vegetarian. Amazing breakfast and hospitality. I had an amazing snorkelling training session with Stephanie at the boathouse.

    Stayed in July 2023

  • Reviewed: June 25, 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Turtle Bay Junior Suite
    • Stayed 4 nights
    • Submitted from a mobile device

    Nothing comes to mind!

    We absolutely enjoyed our stay at the Westin. The resort made our anniversary extra special care with complimentary cake and an arrangement on our bed. Pooja made sure that all our needs and requests were taken care off in an efficient manner. The resort staff were friendly and always helpful.

    Stayed in June 2023

  • Reviewed: June 25, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Wellbeing Suite
    • Stayed 4 nights
    • Submitted from a mobile device

    Room service is extremely slow

    Beautiful hotel. Excellent service and food

    Stayed in June 2023

  • Reviewed: June 19, 2023

    8.0
    Very good stay
    • Leisure trip
    • Couple
    • Wellbeing Suite
    • Stayed 11 nights
    • Submitted from a mobile device

    Rooms are being tired

    Hotel is much smaller than expected and is very intimate.

    Stayed in June 2023

  • Reviewed: June 13, 2023

    9.0
    Wonderful
    • Business trip
    • Couple
    • Junior Suite - King
    • Stayed 4 nights
    • Submitted from a mobile device

    No Airport Shuttles, taxi fares are ridiculous expensive

    Overall, the staff was super friendly, the restaurant service was excellent, and the food was delicious. Accommodation was reasonably priced and was comfy.

    Stayed in May 2023

  • Reviewed: June 12, 2023

    10
    the best getaway
    • Leisure trip
    • Solo traveler
    • Junior Suite - King
    • Stayed 2 nights
    • Submitted from a mobile device

    nothing

    everything!

    Stayed in June 2023

  • Reviewed: June 8, 2023

    10
    Exceptional
    • Leisure trip
    • Group
    • Turtle Bay Junior Suite
    • Stayed 7 nights

    everything is great

    Stayed in May 2023

  • Reviewed: May 24, 2023

    9.0
    Wonderful hotel once you get over the check in process
    • Leisure trip
    • Family with young children
    • Heavenly Family Junior Suite
    • Stayed 4 nights
    • Submitted from a mobile device

    Check in service was terrible. The person was slow and was very inattentive and treated us shoddily Also on the first night you were supposed to have reserved an ala carte restaurant- no one informed us of this. We also had to book our dinners for each following day. There is one person to do this and it’s cumbersome but luckily you can book all the meals at once. But for the first night please prebook before arrival if you want to have an a la carte meal and you arrive late My room also did not match my expectations as it was too far from the sea. The pics on booking.com looked lovey and the sea was close but in reality the room was not the same. I decided to pay extra to upgrade my room so that it was more suitable for me - the person who helped me with this was truly amazing The beach at the hotel was not good for snorkelling. It was fine for swimming

    Food was excellent Facilités were very good Overall this was a 5 star hotel

    Stayed in May 2023

  • Reviewed: May 22, 2023

    10
    gratifying, exciting and memorable
    • Leisure trip
    • Family with young children
    • Heavenly Family Junior Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    May have a early arrival and late departure waiting lounge with resting facilities

    excellent layout of spacious accommodation units, great scenic location, extremely helpful and courteous staff, management going extra mile to cater to one’s needs.Mr Ravi , Nitasha from reception, housekeeping team, many others at all the departments were extremely diligent in attending to us .

    Stayed in May 2023

  • Reviewed: May 16, 2023

    9.0
    excellent property, good services and very scenic. thoroughly enjoyable stay
    • Leisure trip
    • Family with young children
    • Heavenly Family Junior Suite
    • Stayed 5 nights
    • Submitted from a mobile device

    no cafe where we could have fish and chips with beer sitting in a cafe at night. Can be ordered only in room and during lunchtime at beach grill restaurant. should be available at a restaurant during dinner time too.

    excellent property. good facilities. exceptional services. enjoyed.

    Stayed in May 2023

  • Reviewed: May 4, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Turtle Bay Junior Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Fast response from the staff and care to satisfy guests

    Stayed in May 2023

  • Reviewed: April 30, 2023

    8.0
    awesome stay and will definitely come back
    • Leisure trip
    • Couple
    • Turtle Bay Junior Suite
    • Stayed 3 nights
    • Submitted from a mobile device

    check in process, food very pricey

    Beautiful beaches and accommodation

    Stayed in April 2023

  • Reviewed: April 30, 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Banyan Suite
    • Stayed 3 nights

    I can't really say that there is something I don't like about this place

    the room, view, services, and restaurants were all good and nice

    Stayed in April 2023

  • Reviewed: April 29, 2023

    10
    Go for it
    • Leisure trip
    • Family with young children
    • Heavenly Family Junior Suite
    • Stayed 5 nights
    • Submitted from a mobile device

    great value amazing stay

    staff very helpful and friendly facilities are amazing the variety of food a great place if you are going with the family , you need to book your SPA experience and try signature massage

    Stayed in April 2023

  • Reviewed: April 26, 2023

    10
    Amazing hotel with fabulous staff
    • Leisure trip
    • Family with young children
    • Heavenly Family Junior Suite
    • Stayed 10 nights
    • Submitted from a mobile device

    We stayed half board which was great as we had the options to eat dinner in the many restaurants on site but didn’t like that you had to book these but understand why. The desserts in the buffet all sort of tasted the same too.

    The staff at this property are AMAZING. Throughout our stay for ten days in April 2023 they could not have done more for us. We didn’t want to leave and will definitely be returning.

    Stayed in April 2023

  • Reviewed: April 24, 2023

    8.0
    great resort
    • Leisure trip
    • Couple
    • Heavenly Junior Suite King
    • Stayed 4 nights
    • Submitted from a mobile device

    food is super expensive & not tasty at all

    Gorgeous clean efficient staff

    Stayed in April 2023

  • Reviewed: April 23, 2023

    9.0
    Great place to stay with great service and great restaurants
    • Leisure trip
    • Family with young children
    • Turtle Bay Junior Suite
    • Stayed 7 nights
    • Submitted from a mobile device

    The beach is a bit rocky and water shoes are necessary.

    Beautiful setup with big rooms and ocean view. Very helpful people with maximum level of service. Great atmosphere. Several restaurants with amazing quality food.

    Stayed in April 2023

  • Reviewed: April 23, 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Wellbeing Suite
    • Stayed 3 nights
    • Submitted from a mobile device

    absolutely incredible beautiful place with high end service from the team, they are trying the best to pleased all the guests with special treatment. we love everything, food, our suit with sea view and huge terrace, absolutely fantastic treatment in spa, food in restaurants was amazing.

    Stayed in April 2023

  • Reviewed: April 14, 2023

    10
    Memorable stay and exceptional staff and quality of cleanliness.
    • Business trip
    • Couple
    • Wellbeing Suite
    • Stayed 8 nights
    • Submitted from a mobile device

    Lack of shuttle service to/from airport

    All staff from concierge to room cleaners and The Retreat restaurant were super courteous- some people jump out who went above and beyond like Zabeer, Rais, Ram, Krsna chef in The Retreat and many more. Pool side service and spa’s Ashis (sound yoga) too was excellent! Evening entertainment was varied and catered for varied tastes!

    Stayed in April 2023

  • Reviewed: April 12, 2023

    10
    paradise!
    • Leisure trip
    • Couple
    • Junior Suite - King
    • Stayed 9 nights
    • Submitted from a mobile device

    cleanliness, great views!

    Stayed in April 2023

  • Reviewed: April 9, 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Junior Suite - King
    • Stayed 6 nights
    • Submitted from a mobile device

    Ants in the bathroom

    Hospitality,cleanliness,view

    Stayed in April 2023

  • Reviewed: April 3, 2023

    10
    Well Deserved vacation that
    • Leisure trip
    • Solo traveler
    • Wellbeing Suite
    • Stayed 5 nights
    • Submitted from a mobile device

    nothing

    Amazing views, great amenities, awesome staff. Raja, Ravi and Kevin took great care of me.

    Stayed in April 2023

  • Reviewed: March 18, 2023

    10
    very close to heaven !
    • Leisure trip
    • Couple
    • Heavenly Junior Suite Queen
    • Stayed 4 nights
    • Submitted from a mobile device

    Our stay was amazing. We spent 4 nights at the Westin Turtle Bay Resort and would have loved to stay forever. The staff (really everybody) was so friendly, lovely and the service was exceptional. Our room was tidy and clean all the time. The food was fantastic. A lot of choices also for vegetarians. For my girlfriend’s birthday they sang and brought a delicious cake to our table. Also they decorated our room accordingly (see foto) We also enjoyed also the activities (coffee workshop/ yoga,..) they offer. The yoga teacher has the kindest soul. Practicing yoga during sunset was wonderful.

    Stayed in March 2023

Showing 151 - 175

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