The tiles around the pool and walkways were very slippery in the rain. The rooms were tastefully done but the toilet bowls were stained, one air con leaked water in the room, one bathroom basin didn't drain, WiFi was spotty and the in room phone struggled with connectivity.

Quaint. Looked nice. Had a slight steampunk vibe! Cool looking. Staff were really good. Maintenance crew was fast to respond. House keeping were very good and speedy. Very friendly people all through. Food was good. Portions good. It's one of the better accommodations in Lilongwe if not the whole of Malawi.

Stayed in January 2025

It is beautiful and the junior suites just gorgeous

Stayed in November 2024

It was rundown. Stained toilets, bathtub, sinks and wardrobe . The rooms were only cleaned once despite the sand and there was no turning around of the rooms . A lot of mosquito . The showers were blocked and had dirty water coming up , I had to calm them to fix it and I was late for my meeting because they took long to repair the shower. The phones was not working I hand to walk to the reception in the rain. They never helped with bringing my laguagge to my room and when checking out the staff just watched me carry my own bags . Totally no service. This was my fourth time to stay at the property, I used to adore it But now , Never Again . I checked out to look for something better .

Atmosphere only .

Stayed in December 2024

Beautiful venue with gym facilities. Friendly and helpful staff. Lovely on-site restaurant.

Stayed in October 2024

Spacious and well set out. Very calming atmosphere and the decor was aesthetically pleasing. The staff are very professional yet felt like family and the food was awesome.

Stayed in November 2024

I often find there is a mix up on reservations of room booked . I booked 2 months ago to get my favourite room but when I arrived, I had been allocated another room. Fortunately the room I wanted was available and they switched me to that room but I find that this problem often occurs so maybe a problem with correct bookings being sent through to the hotel . If my desired room had not been available, I would have been very disappointed so this needs addressing

Quiet and a peaceful atmosphere with friendly staff

Stayed in November 2024

Reservation for three rooms was quoted by booking.com at the total cost of US$461.00 for one night. However, upon checking in, was shocked to discover that the prices for the rooms had inexplicably changed. One room was quoted at an outrageous US$301, while the other two rooms were listed at US$191. This was particularly frustrating as it was noticed that the original rates booked through booking.com were still available in your system. The situation prolonged the check-in process by approximately 30 minutes, which is not the level of service expected from a reputable establishment like yours. Transparency and consistency in pricing are important aspects of customer satisfaction. The multitude of flies that were swarming in the restaurant area is a serious cause for concern. This not only detracted from the overall dining experience but also raised concerns about hygiene and food safety. A restaurant patron should expect a clean and pleasant environment, and unfortunately, the presence of these pests made it quite uncomfortable while dining. Finally, the exceptionally poor Wi-Fi connectivity throughout the premises, with the exception of the reception area, has not changed since the our last stay in July 2023. While it is understood that certain areas may have better signal strength, it was particularly frustrating to be unable to access a steady reliable wifi signal in the room and the restaurant. In today's digital age, the expectation for decent connectivity, especially in hospitality settings, is quite high. This made it difficult fto stay connected for work and personal matters during the stay.

The hotel's garden and swimming pool area is an enchanting oasis that beautifully blends nature and relaxation. The vibrant flowers and lush greenery create a serene atmosphere, while the sparkling blue pool invites guests to unwind and bask in the sun. It's a stunning retreat.

Stayed in November 2024

During our stay, the breakfast service was excessively slow, causing us to almost miss our flight. Despite my requests to speed up the process, the staff appeared unconcerned, and I ended up having to eat my breakfast in the car. Additionally, the bathrooms could benefit from some upgrades, and the towels need replacement. Providing a smart TV in the rooms would also be a great addition.

The location is okay and the gardens.

Stayed in August 2024

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Very glamorous and nice hotel, very welcoming staff. We had the best stay!

Stayed in June 2024

Bathtub was cracked and flush was broken, wifi wasn’t working and no one was able to provide me with a towel despite asking several times

Aesthetically pleasing, pleasant staff at the restaurant and pool, good location, great massage

Stayed in April 2024

A bit pricey but maybe that keeps it exclusive. The stairs in the suites are dangerous with no hand rail so I always try to choose rooms on ground level

An excellent hotel with immaculate grounds, 2 swimming pools - a private one for guests. Efficient and friendly staff. Nice peaceful atmosphere and lovely big rooms uniquely decorated. Always one of my favourite places to start and end my trip to Malawi

Stayed in April 2024

The internet was a bit patchy. I wanted to work but failed to log in

Loved the rooms very spacious

Stayed in March 2024

There are several things I did not like about Latitude. It came highly recommended but I would not come back here for several reasons as follows: 1. The check in process was slow and tedious and staff at the front desk were selective in how they served customers. As an African visiting Latitude for the first time I noticed that staff tended to defer quickly to their foreign guests much faster than they did to me. It took me forever to check out, the credit card machine was not working and connectivity was very slow! 2. Cleanliness - my room was not clean at all, the wooden floors felt dirty and when walking around with socks I gathered lots of dirt. My kitchen was flithy and bathroom, toilet bowl and sink had visible stains. That really put me off. 3. I know the hotel is big on its aesthetics, design and so on but it just did not seem practical for a hotel in Lilongwe, Malawi. The wooden floor in the upper level of my room creaked all the time and did not feel safe at all. The mosquito net on my bed was torn and shabby. For someone who was traveling on business, Latitude just felt off for me on so many levels. 4. It was raining on the afternoon that I got in and the floor just outside the reception area/dining room was super slippery staff had to mop it up feverishly to prevent what would have been a very bad fall for many a guest. Please change the tiles in that area and put something more practical. 5. As far as I am concerned I would rather stay elsewhere on my next business visit to Lilongwe, Latitude is just not it. It is my view highly overrated while really coming across as underwhelming.

The location is nice and quiet and I really enjoyed watching the guinea fowls walking around the property.

Stayed in February 2024

The room was not clean, my phone did not work, no clean towels provided, no gown or slippers. The wifi was awful, it was impossible to work.

The restaurant was amazing, wide menu and each dish was delicious!

Stayed in February 2024

The aircon did not work and after 2 days it was not fixed and checked.In that heat it’s unacceptable .F&B was short of a few basic items on menu

Stayed in December 2023

Beautiful location and wonderful staff. Everything was extremely well done.

Stayed in November 2023

All right. Stayed less than 24 hours and had the following three incidents. 1) massive food poisoning because food (fried cauliflower perhaps) was re-heated. Could barely travel home next morning either of us. 2) pool was overflowing with leaves and no one using it. A pity since the pool looks great otherwise. I have a pool myself and sorry to say, but it’s a full time job to keep such a thing clean. 3) paid overprice for a driver to take us to the airport through the hotel (50 USD) but staff didn’t make sure he was assigned to us, so took another guest and left us 45 min. Delayed for the airport. That’s too much in less than 24 hours.

Stayed from 14:00 to 11:00 next morning. Staff was fine, design spectacular.

Stayed in September 2023

We were very disappointed on our second stay. The hotel was fully booked and we got the worst room ys12 by the parking lot. The room is in need of renovation. Stairs to bedroom is unsecured and dangerous. The bath water drain was repaired after complaint but the railing was not. The room is a junior suite and very inconvenient. I will not book this hotel again if I get this room category.

Safety Hotel

Stayed in September 2023

Comfortable and relaxing

Stayed in August 2023

I loved everything but the bathroom could be a little bit cleaner

The decor

Stayed in July 2023

Outrageous prices for breakfast. Rather average/poor quality of restaurant. Nonchalant staff. All in all a striking contrast to all other places we stayed at in beautiful and friendly Malawi

Beautiful rooms and pool

Stayed in August 2023

The bed was a combination of two beds, my husband slept in the middle of it all night and it was painful he woke up with a sore back. No slippers or robes where given to us

Breakfast was spectacular.

Stayed in August 2023

Service quality is very low

Stayed in July 2023

They misplaced our booking the first day we arrived and we had to stay at another hotel as a result. Their breakfast isn’t that great as they have A la carte menu and you have to pay extra for any additional items instead of full buffet english menu.

The manager made the effort to book us another hotel the first night after they misplaced our booking.

Stayed in June 2023