Bathroom needs an upgrade, especially shower

Mostly everything

Stayed in May 2024

It was quite a noisy stay from people shouting in the hallway (most likely other guests), and the cleanliness off the bathroom that needed abit more attention to detail such as ensuring toiletteres were topped up and shower doors and floor were clean. Other than that, good stay.

The staff were very friendly and welcoming. The food in the restaurant was good, they have a beautiful lobby too.

Stayed in September 2023

The showers were not working properly in both rooms we stayed in

Quietness and location

Stayed in August 2023

N/A

The hospitality was on point.

Stayed in August 2023

My breakfast pack was late, the options for hot beverages were not replenished and the shower head needed a bit of a fix

The room was very clean

Stayed in August 2023

There were no elevators. I had to climb the stairs with all my luggage.

The price was good. The service was good.

Stayed in October 2022

water supply very weak, hot water only after water runs for 10-15 minutes

Stayed in September 2022

There a lot of noise on the roof from tree branches, robbing the sleep

Excellent

Stayed in June 2022

I didn't have hot water in my room and the Internet connection was bad.

The breakfast was wonderful.

Stayed in June 2022

The food was good, fish and prawns at a reasonable price.

The room did not have hot water, this is second time with Serendib. First time was 2 months ago I slept in another room and have a shower in another room searching warm shower. I booked a pool view room and gjven a back yard view, without any explanation when checking in.

Stayed in June 2022

I didn't like the fact that the electricity keeps on getting off every now and then. I didn't like the way they clean because they don't use disinfectants especially in the toilets.

I liked the staff hospitality. I liked the breakfast. I also liked the internet, because it enabled me to complete my work.

Stayed in March 2022

cleanliness was not as expected

good protein meals with good taste

Stayed in January 2025

Quality of food need to improve ,shower tap broken and dirty.

Staff and location

Stayed in December 2023

The room was not thoroughly cleaned, with food from previous guest sitting in drawers left to rot and the bathroom was poorly cleaned.

Stayed in September 2023

there was no hot water in the showers so cold showers in the morning were required. When I told the front desk about this, they just shrugged their shoulders. Additionally , they charged me about twice the amount of the booking.

there was no hot water in the showers so cold showers were required. when I told them about this, they just shrugged their shoulders. Additionally, they charged me about twice the amount of the booking.

Stayed in September 2022

Staff were inefficient. Room did not have towels until I asked. Room had mozzy's with no repellent candles or device available. Water in the shower was a warm trickle. loud music from the party they were hosting until the early hours of the morning. And the icing - although they say breakfast served at 6am, what they actually meant 7. Had butter and jam sandwich for breakfast because breakfast not ready before I needed to leave. One of the reasons I booked is they offered breakfast before I had to leave. I literally book to spend the night ahead of my early flight. All I needed was a good night's rest and a decent breakfast....which they failed failed failed....

Nothing

Stayed in September 2022

If you want to stay at a so-called 4 star hotel that actually is a 2 star establishment – this is the place; if you like your internet to drop every few minutes – you have come to the right place. You love cold showers? Here you get it if you are lucky enough to have enough water coming out of the shower head. If you want your water hot – no such luck. Also, better bring your own toilet paper as when you run out you hardly get a new roll. The same goes for towels – they take them out of your room but don’t replace them with new ones. And also, better be no coffee drinker because in 4 days we were never given coffee sachets in the rooms. And so it could go on and on….. The place needs a serious upgrade, proper staff training and a deep, thorough clean. Until that happens, never again!

Breakfast was good although getting a fresh cup of coffee can easily take 15 minutes.

Stayed in July 2022

The WiFi signal drops every 2 or 3 minutes. Our rooms were dirty and filthy and instead of 4 stars the establishment deserves not even 1 star.

Great breakfast

Stayed in July 2022

There are no comments available for this review

Stayed in August 2023

There are no comments available for this review

Stayed in September 2022

There are no comments available for this review

Stayed in September 2022

There are no comments available for this review

Stayed in August 2022

There are no comments available for this review

Stayed in June 2022

There are no comments available for this review

Stayed in June 2022